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Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Newcastle, ME

4.1
399 Reviews
Call Service Center (207) 230-6132

399 Reviews of Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

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June 02, 2022

I came in for an oil change and fluid check and to look at a gate latch light that was causing issues with the interior dome and dash lights. 2 1/2 hours in the morning was not enough for them to change th More

by Nanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Mitchell
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Jun 03, 2022 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Good morning Anne. 1st thing, I am truly sorry that your experience was anything less than perfect, the last thing we want is an unhappy customer. We have made significnat strides in customer satisfaction so this is something we will investigate. In viewing your repair order I see the oil change was completed in under 45 minutes based on time stamps then you asked us to investigate the lifgate light on which we did and confirmed the latch is faulty perhaps having to do with the previous glass damage that you had requested we remove the panel and vacuum all the broken glass which we were happy to do. At that point we provided you a complimentary loaner car so you could go about your day. You had also requested us to investigate the transmission "clunking noise" which we did confirm the fluid was dirty and in need of replacement, we changed the fluid and reprogrammed the module to improve shift quality with your blessing and determined everything was now operating correctly. Again we are very sorry you feel ripped off and we want to make it right, please let us know how we can help resolve this situation and we will do everything we can to make you happy!

May 26, 2022

They always do a great job fixing all of the problems and issues I bring to them. More

by dmerrill3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Mitchell, Steve "Hoaty" Houghton, Bruce Haines, Mike Halligan, Neal Larrabee, Dan Bourgoin, Erik Harvey
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May 25, 2022

Very friendly and can get an appointment in a reasonable amount of time. Loaners available if needed. More

by WARDIEJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Mitchell, Bruce Haines
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May 24, 2022

Local, friendly & pleasant staff, easy to schedule appointments, nice waiting area - kid friendly, efficient, informative More

by lmcb293
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
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May 19, 2022

The service department is always friendly and courteous plus they get me quickly when I need something done on my Jeep. More

by My Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
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May 19, 2022

Gave them a laundry list for my car, they completed it all and now the car is great again More

by Kerry Ransdell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
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May 18, 2022

Always friendly and knowledgeable service staff. Your vehicle is fixed right the first time, and very reasonably. Great customer service! More

by NORTHERNDRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Larrabee, Mike Halligan , Mitch Mitchell
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May 17, 2022

Great service! Fixed right and fixed fast. Helpful and friendly staff. Explained everything. Very easy to make an appointment. More

by NORTHERNDRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Larrabee, Mike Halligan , Mitch Mitchell
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May 13, 2022

Even though I was late for my appointment they got my car in the shop quickly and had the work done very promptly. As always fixed right and at a reasonable price. More

by NORTHERNDRM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Larrabee, Mike Halligan , Mitch Mitchell
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May 13, 2022

It’s good to see the new owners are keeping the commitment to quality service that the dealership has been known for. More

by witchescovestudios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
Report | Print
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