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Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Newcastle, ME

4.1
406 Reviews
Call Service Center (207) 230-6132

406 Reviews of Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

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June 20, 2022

Was there for a diagnostic test on my jeep due to oil issue...left work early to get there on time...all they did was check the oil levels. Was told to come back when I drive 1500 miles...and the guy wh More

by Dmelanson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mitch Mitchell
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June 15, 2022

Got my truck right in for service! Always helpful and take care of my service needs. Thank you ! More

by m.ramguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Mitchell, Mike Halligan, Neal Larrabee
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June 09, 2022

Showroom was clean. Employees were very friendly. Service was excellent and done on time. I will be back. More

by MSC0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
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June 07, 2022

The detail shop did a fine job. Fair price. Excellent work. My car car looks brand new. More

by bob01013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
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June 03, 2022

When I called to schedule service, Newcastle Chrysler staff was very accommodating, timely and professional. More

by mrichardson23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
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June 03, 2022

The service department past off a quote with the wrong multiplier for a repair. When asked about the items large price, I was shrugged off. More

by JoJosmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Mitchell
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June 02, 2022

Great service—- The service manager was very helpful and professional— I would recommend them to my friends and family! I would buy another Car or Jeep from this dealership . More

by byronwcampbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
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June 02, 2022

I came in for an oil change and fluid check and to look at a gate latch light that was causing issues with the interior dome and dash lights. 2 1/2 hours in the morning was not enough for them to change th More

by Nanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Mitchell
Report | Print
Jun 03, 2022 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Good morning Anne. 1st thing, I am truly sorry that your experience was anything less than perfect, the last thing we want is an unhappy customer. We have made significnat strides in customer satisfaction so this is something we will investigate. In viewing your repair order I see the oil change was completed in under 45 minutes based on time stamps then you asked us to investigate the lifgate light on which we did and confirmed the latch is faulty perhaps having to do with the previous glass damage that you had requested we remove the panel and vacuum all the broken glass which we were happy to do. At that point we provided you a complimentary loaner car so you could go about your day. You had also requested us to investigate the transmission "clunking noise" which we did confirm the fluid was dirty and in need of replacement, we changed the fluid and reprogrammed the module to improve shift quality with your blessing and determined everything was now operating correctly. Again we are very sorry you feel ripped off and we want to make it right, please let us know how we can help resolve this situation and we will do everything we can to make you happy!

May 26, 2022

They always do a great job fixing all of the problems and issues I bring to them. More

by dmerrill3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Mitchell, Steve "Hoaty" Houghton, Bruce Haines, Mike Halligan, Neal Larrabee, Dan Bourgoin, Erik Harvey
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May 25, 2022

Very friendly and can get an appointment in a reasonable amount of time. Loaners available if needed. More

by WARDIEJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Mitchell, Bruce Haines
Report | Print
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