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Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Newcastle, ME

4.1
406 Reviews
Call Service Center (207) 230-6132

406 Reviews of Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

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July 21, 2022

It is always a real pleasure to deal with a competent, friendly dealership in Midcoast Maine. More

by paviehweg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell, Bob Mortimer
Report | Print
July 21, 2022

Fast friendly service great location great crew. Always more then willing to help with any needs More

by Park.clegg.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
Report | Print
July 21, 2022

Quick getting an appointment date and time, fast service. Service desk was prompt, knowledgeable and the complimentary drinks are great. More

by John R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Mortimer
Report | Print
Jul 21, 2022 -

John R responded

Keep up the great work!!!

July 21, 2022

It's convenient. They do a great job. They loan you a vehicle on oil change day at no charge. More

by Jannan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell, Kyle "Doug" Dougneck
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July 17, 2022

Did not fix problem. Noise and vibration persists. Xcx xcx xcx xxx xxx xxx xxx However, I returned 2 weeks later and they correctly diagnosed the problem and fixed it More

by mabair7577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Mitchell, Bob Mortimer
Report | Print
Jul 17, 2022 -

mabair7577 responded

Failed to diagnose problem correctly or failed to correct the problem. However, I returned to the dealership 2 weeks later explaining that I still had the problem and they diagnosed it correctly and fixed it at their expense. Now, I rate them as great customer service and work

Jul 25, 2022 -

mabair7577 responded

Great customer service and work.

July 15, 2022

Fast service, nice clean waiting area. This was a routine service so I was in and out within 45 minutes. Thankfully no surprises! More

by missmingandme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Mortimer
Report | Print
July 13, 2022

I brought my Jeep in for its oil change, they were quick and efficient and got me out in record time! I love the Jeep Wave program. More

by LEATON610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell, Bob Mortimer
Report | Print
July 13, 2022

Had a humming in my engine and the service team took care of it quickly and efficiently. We had a misunderstanding about a loaner car but they more than made up for it with their ability to make quick work o More

by cavjames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
Report | Print
July 11, 2022

Love this dealership! Neil is an excellent service manager. He is professional and courteous. I am looking forward to having my gladiator serviced at this dealership. More

by sharona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Larrabee, Bob Mortimer
Report | Print
July 11, 2022

They where very helpful in finding me a spare key and then did a safety check and found a bad universe joint and front brake problems and fixed all of it in a timely manner and at a fair price. More

by james.a.omo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell, Dan Bourgoin, Bob Mortimer
Report | Print
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