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Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Newcastle, ME

4.1
399 Reviews
Call Service Center (207) 230-6132

399 Reviews of Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

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July 27, 2022

The staff was very pleasant and professional. They made my repair stress-free. Thank you ! More

by NEALJO123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell, Bob Mortimer
Report | Print
July 26, 2022

With some effort, the problem was finally correctly identified and repaired. Great service and repair work. More

by mabair7577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell, Bob Mortimer
Report | Print
July 23, 2022

Vehicle wasn’t done when on the day they claimed, rued service department for the most part More

by jfaria0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
July 21, 2022

It is always a real pleasure to deal with a competent, friendly dealership in Midcoast Maine. More

by paviehweg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell, Bob Mortimer
Report | Print
July 21, 2022

Fast friendly service great location great crew. Always more then willing to help with any needs More

by Park.clegg.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
Report | Print
July 21, 2022

Quick getting an appointment date and time, fast service. Service desk was prompt, knowledgeable and the complimentary drinks are great. More

by John R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Mortimer
Report | Print
Jul 21, 2022 -

John R responded

Keep up the great work!!!

July 21, 2022

It's convenient. They do a great job. They loan you a vehicle on oil change day at no charge. More

by Jannan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell, Kyle "Doug" Dougneck
Report | Print
July 17, 2022

Did not fix problem. Noise and vibration persists. Xcx xcx xcx xxx xxx xxx xxx However, I returned 2 weeks later and they correctly diagnosed the problem and fixed it More

by mabair7577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Mitchell, Bob Mortimer
Report | Print
Jul 17, 2022 -

mabair7577 responded

Failed to diagnose problem correctly or failed to correct the problem. However, I returned to the dealership 2 weeks later explaining that I still had the problem and they diagnosed it correctly and fixed it at their expense. Now, I rate them as great customer service and work

Jul 25, 2022 -

mabair7577 responded

Great customer service and work.

July 15, 2022

Fast service, nice clean waiting area. This was a routine service so I was in and out within 45 minutes. Thankfully no surprises! More

by missmingandme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Mortimer
Report | Print
July 13, 2022

I brought my Jeep in for its oil change, they were quick and efficient and got me out in record time! I love the Jeep Wave program. More

by LEATON610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell, Bob Mortimer
Report | Print
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