Key Chrysler Dodge Jeep RAM of Newcastle

Excellent! The best part about my experience is always the friendly staff - especially heather and Eric. In addition to the friendly staff, explanations are alw The best part about my experience is always the friendly staff - especially heather and Eric. In addition to the friendly staff, explanations are always provided regarding what is needed and why. More

Money grabbing Sales staff is insanely polite, service staff has their heads clear up their xxxxx. So far we’ve had 2 visits to the garage, just checkups for warrant Sales staff is insanely polite, service staff has their heads clear up their xxxxx. So far we’ve had 2 visits to the garage, just checkups for warranty purposes. Both times we’ve walked away wondering if we should just call the $3k spent a warranty a wash and never deal with them again. 4 weeks after having a checkup we went back for a sticker and suddenly there is a broken tire rod and all 4 tires need to be changed...okay, people miss stuff, but they shouldn’t miss checking if the vehicle is under warranty! Thy tried to charge me full price for it all, I had to argue with them to just friggin check if my car and part was under warranty... 10 seconds to check a computer was hard work for them. 1 of the visits my wife took the vehicle in alone, clearly they saw an opportunity to take advantage of a female who doesn’t know much about cars, she presented a coupon for free oil change with tire rotation and they gave her an excuses about how it wasn’t a good idea to rotate the tires, therefore no oil change should be done... didn’t want to do the work at a discounted price obviously! More

Best place ever to do business with! The sales team is always awesome! My sales consultant Mike Elwell was awesome. I came in with no appointment today and Shelby got me right in and t The sales team is always awesome! My sales consultant Mike Elwell was awesome. I came in with no appointment today and Shelby got me right in and took good care of me! Thank you for great service! More

Amazing Service Department!! These guys know what they are doing!! Great service that is knowledgable, fast, and thorough. I wouldn't go anywhere else as I am 110% satisfied in al These guys know what they are doing!! Great service that is knowledgable, fast, and thorough. I wouldn't go anywhere else as I am 110% satisfied in all they do. More

First Class Service in a Family Atmosphere The folks at Newcastle Chrysler Dodge Jeep Ram are the most welcoming, helpful and skilled vehicle dealership I have experienced in almost 6 decades o The folks at Newcastle Chrysler Dodge Jeep Ram are the most welcoming, helpful and skilled vehicle dealership I have experienced in almost 6 decades of vehicle purchases and maintenance. The dealership has the feeling of a big family and as a customer you are welcomed into that family. Randy Miller, the owner, is a top drawer guy who I have had the great pleasure of working with in making a recent purchase .. No muss, no fuss. Straight-up. Easy and Simple. That is the way I like to work and it is obvious that he and his staff operate that way as well. I have had three vehicles maintained and serviced there and the work is always excellent. timely and fairly charged. I also had an after-market bumper and winch installed on my Wrangler and the workmanship was superb ... the mechanic/technician who did the installation obviously took great pride in his work and it shows. But, that pride is what is always comes through at Newcastle ... pride in their product and pride in their customer service. I will be a long-term customer More

Dependable and caring Great folks, the personal touch. Good advice, reliable service. Love them! They pay careful attention to timing, offer loaners if you need it, and p Great folks, the personal touch. Good advice, reliable service. Love them! They pay careful attention to timing, offer loaners if you need it, and provide warmth and comfort if you wait. More

Rewire fuel pump I took it in. They told me right off the bat the trucks fuel lines were crimped(brand new!) and it wouldnt run. I said i need the fuel pump to work! $ I took it in. They told me right off the bat the trucks fuel lines were crimped(brand new!) and it wouldnt run. I said i need the fuel pump to work! $350 later they fixed the wiring. Guess what ? It runs and has never run better! Milage has increased to boot! So for their mechanic to state that it wouldnt run is ridiculous! As for the price i think i was taken on that well. It shouldnt have taken 3.5 hrs to rewire something that was already there. The tank had been dropped 4 times so all hoses and so on had already been broke free. “Flat rate”. The definition of that is “the fleecing of the consumer”. Its bullcrap and i wont be bringing my truck back there!!!!!! More

Best service ever This dealership will go the extra mile to satisfy their customers. A dealership you can trust. Don’t try to over sell you. Can’t say enough good thin This dealership will go the extra mile to satisfy their customers. A dealership you can trust. Don’t try to over sell you. Can’t say enough good things about them. More

Vehicle sale (multiple), service, and repair work. I don’t write reviews, but I feel compelled to do so because I’ve had nothing but good experiences here. I bring all of my business here, even if the I don’t write reviews, but I feel compelled to do so because I’ve had nothing but good experiences here. I bring all of my business here, even if the vehicle isn’t a Chrysler, Dodge, or Jeep because I’m very particular about who works on them. I have always had a pleasant experience, the staff is friendly and professional, the work is top notch, and when I get the bill I am never shocked by it (which is a new experience for me, as far as dealerships go). I would highly recommend More

The best dealership that I have gone to!! A number 10 Randy Miller goes above and beyond to me. He got me the jeep I needed for my job he has always been there for me. Mike elwell is the best A number 10 Randy Miller goes above and beyond to me. He got me the jeep I needed for my job he has always been there for me. Mike elwell is the best sales person I have ever had he also goes above and beyond they are a great team at Newcastle we have bought 17 vehicles there I would never go any other place. More