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Key Chrysler Dodge Jeep RAM of Newcastle
Newcastle, ME
591 Reviews
Key Chrysler Dodge Jeep RAM of Newcastle is a proud member of the Key Auto Group. If we don't have your ideal ride on the ground in Newcastle, don't worry. If there's a new vehicle at any of Key Auto Group's three Stellantis dealerships in New Hampshire or a used model at any of the growing number of Key Auto Group dealerships across the U.S. that you're interested in, we can transport it to Newcastle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 591 reviews
May 06, 2018
Great service great people. Have always got great service. It's very helpfully that they come get my car at work and return it with all the service done. Have always got great service. It's very helpfully that they come get my car at work and return it with all the service done. More
by sljksmith
Verified CustomerEmployees Worked With
Eric and Heather
May 04, 2018
Best around Best service and personable service around recommending everyone to stop in and buy a vehicle, they treated me right with my trade in and treated me Best service and personable service around recommending everyone to stop in and buy a vehicle, they treated me right with my trade in and treated me right with my truck More
by jerraddinsmore
May 04, 2018
Great Experience again!! This is my second jeep buying experience with Newcastle and I could not be happier! They are super friendly and treat you like family! They gave me a This is my second jeep buying experience with Newcastle and I could not be happier! They are super friendly and treat you like family! They gave me a great trade in and had absolutely no problem ordering the exact jeep that I wanted! I would and have highly recommend Newcastle for your next auto!!! More
by cwlobsta
Employees Worked With
Michael Danforth, Randall Miller
April 27, 2018
Another Great Newcastle Experience Another great service department experience. This time we brought our FIAT in for new tires. Kuhmo tires for our 500L Trekking, installed for less th Another great service department experience. This time we brought our FIAT in for new tires. Kuhmo tires for our 500L Trekking, installed for less than $400........amazing!! More
by MC
Employees Worked With
Service Department
April 26, 2018
Eric is great The service department rocks.... had a great visit. They all went above and beyond. Keep up the great work and thank you for all you do The service department rocks.... had a great visit. They all went above and beyond. Keep up the great work and thank you for all you do More
by ebrewer111
Employees Worked With
Eric
April 25, 2018
UTire change over. Took vehicle in for tire change over and they picked up on expired inspection sticker very well done.will be going back again real soon I have two ve Took vehicle in for tire change over and they picked up on expired inspection sticker very well done.will be going back again real soon I have two vehicles get serviced here. More
by FULLERCANDY
Employees Worked With
Heather,
April 24, 2018
Top notch service! Excellent service. Great communication. Very community oriented. Called my jeep by name which I love. Comfortable waiting area. Happy they provide loa Excellent service. Great communication. Very community oriented. Called my jeep by name which I love. Comfortable waiting area. Happy they provide loaners or other transportation. I always brag about the customer service. Highly recommend Newcastle Chrysler! More
by pinky0624
Employees Worked With
Eric Brewer Heather Brewer. , Randall Miller
April 24, 2018
Misled at time of purchase The people were nice, but at the time of purchase my salesman and service center manager talked up an optional lifetime warranty that I could buy with The people were nice, but at the time of purchase my salesman and service center manager talked up an optional lifetime warranty that I could buy within the next 18 months that I was very interested in. It turns out that it isn’t available for the promaster city, but I learned this a week after I bought the pro master. The dealership offered nothing for getting me to buy a car based on a false promise. It was an honest mistake, but the right thing to do would have been to try to make it right instead of just saying “we didn’t know”. It didn’t feel good to trust them and find out the sales pitch wasn’t trustworthy. More
by pgpg
Employees Worked With
Michael Danforth, Randall Miller
April 23, 2018
Excellent! The best part about my experience is always the friendly staff - especially heather and Eric. In addition to the friendly staff, explanations are alw The best part about my experience is always the friendly staff - especially heather and Eric. In addition to the friendly staff, explanations are always provided regarding what is needed and why. More
by pamelajsperry
Employees Worked With
Heather - she is wonderful!!!
April 23, 2018
Money grabbing Sales staff is insanely polite, service staff has their heads clear up their xxxxx. So far we’ve had 2 visits to the garage, just checkups for warrant Sales staff is insanely polite, service staff has their heads clear up their xxxxx. So far we’ve had 2 visits to the garage, just checkups for warranty purposes. Both times we’ve walked away wondering if we should just call the $3k spent a warranty a wash and never deal with them again. 4 weeks after having a checkup we went back for a sticker and suddenly there is a broken tire rod and all 4 tires need to be changed...okay, people miss stuff, but they shouldn’t miss checking if the vehicle is under warranty! Thy tried to charge me full price for it all, I had to argue with them to just friggin check if my car and part was under warranty... 10 seconds to check a computer was hard work for them. 1 of the visits my wife took the vehicle in alone, clearly they saw an opportunity to take advantage of a female who doesn’t know much about cars, she presented a coupon for free oil change with tire rotation and they gave her an excuses about how it wasn’t a good idea to rotate the tires, therefore no oil change should be done... didn’t want to do the work at a discounted price obviously! More
by jus10.grant
Employees Worked With
Just Service
