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Key Chrysler Dodge Jeep RAM of Newcastle
Newcastle, ME
598 Reviews
Key Chrysler Dodge Jeep RAM of Newcastle is a proud member of the Key Auto Group. If we don't have your ideal ride on the ground in Newcastle, don't worry. If there's a new vehicle at any of Key Auto Group's three Stellantis dealerships in New Hampshire or a used model at any of the growing number of Key Auto Group dealerships across the U.S. that you're interested in, we can transport it to Newcastle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 598 reviews
August 29, 2018
Professional, outstanding operation The quality of services of Newcastle CDJRV is outstanding. I would not hesitate to recommend any buyer or seller to go in and meet the folks at Newca The quality of services of Newcastle CDJRV is outstanding. I would not hesitate to recommend any buyer or seller to go in and meet the folks at Newcastle Chrysler/Dodge. More
by giova
Verified CustomerEmployees Worked With
Randall Miller
August 23, 2018
Customer service is always A+ Staff really go out of their way to make sure that your experience is a good one. Always friendly and accommodating, and they know me by name! Staff really go out of their way to make sure that your experience is a good one. Always friendly and accommodating, and they know me by name! More
by 14 year customer
Employees Worked With
Eric Brewer, Heather Brewer, Rebecca Lavallee
August 23, 2018
Suberb customer service and attention to detail. My service visits are by far the most professional I have experienced anywhere. At every step in the process, from making the appointment to picking My service visits are by far the most professional I have experienced anywhere. At every step in the process, from making the appointment to picking up the car after the service is complete, the team is professional and thorough. More
by james.donovan
Employees Worked With
Eric Brewer, Randall Miller
August 23, 2018
Service Great Service. Eric, and Heather are the Face of the service department. I’d highly recommend taking your car to have any work done on it. Great Service. Eric, and Heather are the Face of the service department. I’d highly recommend taking your car to have any work done on it. More
by BROOKSKERR
Employees Worked With
Heather and Eric Brewer , Randall Miller
August 22, 2018
Terrible customer treatment I brought my Jeep here for a detail service. The detail job was at the level of a home cleaning. I specifically mentioned my carpets because they were I brought my Jeep here for a detail service. The detail job was at the level of a home cleaning. I specifically mentioned my carpets because they were wet from a window left down, as well as the vinyl windows on the soft top. When my Jeep was returned, the carpets were wetter than when dropped off, the vinyl windows had not been touched, and the ‘detail’ itself was terrible. There was still dirt on the carpets, wrappers under the seat, dirt in the seat cracks, paint left on the seat, and the heat vents were still filled with dust. The owner called me and asked how things went, asked me to bring it back so they could ‘make things right’. I came back and the service manager told me there was nothing they could do, and treated me like a second class citizen. The owner was extremely unprofessional via messaging. I have since gone elsewhere and they easily dried the carpets and finished the detail. I will never go back again. More
by mere76
Employees Worked With
Eric Hunt, Randall Miller
August 19, 2018
Best service I have ever experienced In my almost 70 years I have worked with many dealerships, Newcastle Chrysler is top of my list as they make an art of satisfaction of their customers In my almost 70 years I have worked with many dealerships, Newcastle Chrysler is top of my list as they make an art of satisfaction of their customers. Erick and his team of service writers and tecs are only matched by the help and courtesy of the sales team. I feel all of this good business behavior travels down from the owner Randy Miller who sets the flavor of community within the dealership. More
by jdgrwg123
August 16, 2018
Excellent place to buy a car They were very professional and helpful. They pride themselves in giving good service and keeping their customers happy. I will definitely recommend t They were very professional and helpful. They pride themselves in giving good service and keeping their customers happy. I will definitely recommend them to others More
by sknowles54
Employees Worked With
Heather, Eric, Randall Miller, Tim Riley
August 15, 2018
Love Newcastle Chrysler There are so many nice things about Newcastle Chrysler dealership. The staff is friendly, courteous and and helpful. Randy, the owner is amazing, so There are so many nice things about Newcastle Chrysler dealership. The staff is friendly, courteous and and helpful. Randy, the owner is amazing, so community minded. I would not consider buying a car anywhere else. More
by me.katharina
Employees Worked With
Heather and Eric, Mitch Mitchell, Randall Miller
August 11, 2018
recall on my Jeeo I took my Jeep to Newcastle Chrysler because I received a recall notice for my vehicle. They did a complete inspection of the vehicle and discovered I took my Jeep to Newcastle Chrysler because I received a recall notice for my vehicle. They did a complete inspection of the vehicle and discovered an oil leak. Randy Miller had encouraged me to purchase the extended warranty when I bought my Jeep and I'm so glad I did. It will pay for this oil leak. More
by campbell435
Employees Worked With
It was a very professional young lady but I don't recall her name.
August 09, 2018
Top notch sales and service! So far, we have purchased 2 new and 1 used vehicle from Newcastle. I have had nothing but positive experiences when interacting with sales or service! So far, we have purchased 2 new and 1 used vehicle from Newcastle. I have had nothing but positive experiences when interacting with sales or service! The sales are driven by questions about the buyer as the sales rep wants to make suggestions and recommendations based on the customer’s needs and NOT what they want to sell. The service department is friendly and professional. I have never been spoken to in any way that made me feel like anything short of a valued customer (even if I’m standing there trying to recreate a noise I am hearing somewhere under the car)! They are very “real” people. I highly recommend you see them for your next vehicle! More
by S.Wigdzinski
Employees Worked With
Eric Brewer and Heather Brewer and Andrea, Michael Danforth, Randall Miller
