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Key Chrysler Dodge Jeep RAM of Newcastle
Newcastle, ME
591 Reviews
Key Chrysler Dodge Jeep RAM of Newcastle is a proud member of the Key Auto Group. If we don't have your ideal ride on the ground in Newcastle, don't worry. If there's a new vehicle at any of Key Auto Group's three Stellantis dealerships in New Hampshire or a used model at any of the growing number of Key Auto Group dealerships across the U.S. that you're interested in, we can transport it to Newcastle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 591 reviews
September 04, 2018
Long The waite was long, very long for an oil change. They had our vehicle listed as a van and it is a Ram Truck. Did not use synthetic oil as requested. The waite was long, very long for an oil change. They had our vehicle listed as a van and it is a Ram Truck. Did not use synthetic oil as requested. More
by drlyons
Verified CustomerEmployees Worked With
None of the above
September 02, 2018
This ones for Short Round Exactly service. They go above and behond everyday to satisfy there customers. They do whatever it takes. I recommend them to everyone I can. Go Short Exactly service. They go above and behond everyday to satisfy there customers. They do whatever it takes. I recommend them to everyone I can. Go Short Round! More
by jay44607
Employees Worked With
Eric Brewer
August 30, 2018
Amazing experience!! First time buyer and I’m blown away!! Randy and his team are amazing. Loving my new Jeep and the family vibes over at Newcastle! First time buyer and I’m blown away!! Randy and his team are amazing. Loving my new Jeep and the family vibes over at Newcastle! More
by Sweetness739
Employees Worked With
Randall Miller, Tim Riley
August 29, 2018
Professional, outstanding operation The quality of services of Newcastle CDJRV is outstanding. I would not hesitate to recommend any buyer or seller to go in and meet the folks at Newca The quality of services of Newcastle CDJRV is outstanding. I would not hesitate to recommend any buyer or seller to go in and meet the folks at Newcastle Chrysler/Dodge. More
by giova
Employees Worked With
Randall Miller
August 23, 2018
Customer service is always A+ Staff really go out of their way to make sure that your experience is a good one. Always friendly and accommodating, and they know me by name! Staff really go out of their way to make sure that your experience is a good one. Always friendly and accommodating, and they know me by name! More
by 14 year customer
Employees Worked With
Eric Brewer, Heather Brewer, Rebecca Lavallee
August 23, 2018
Suberb customer service and attention to detail. My service visits are by far the most professional I have experienced anywhere. At every step in the process, from making the appointment to picking My service visits are by far the most professional I have experienced anywhere. At every step in the process, from making the appointment to picking up the car after the service is complete, the team is professional and thorough. More
by james.donovan
Employees Worked With
Eric Brewer, Randall Miller
August 23, 2018
Service Great Service. Eric, and Heather are the Face of the service department. I’d highly recommend taking your car to have any work done on it. Great Service. Eric, and Heather are the Face of the service department. I’d highly recommend taking your car to have any work done on it. More
by BROOKSKERR
Employees Worked With
Heather and Eric Brewer , Randall Miller
August 22, 2018
Terrible customer treatment I brought my Jeep here for a detail service. The detail job was at the level of a home cleaning. I specifically mentioned my carpets because they were I brought my Jeep here for a detail service. The detail job was at the level of a home cleaning. I specifically mentioned my carpets because they were wet from a window left down, as well as the vinyl windows on the soft top. When my Jeep was returned, the carpets were wetter than when dropped off, the vinyl windows had not been touched, and the ‘detail’ itself was terrible. There was still dirt on the carpets, wrappers under the seat, dirt in the seat cracks, paint left on the seat, and the heat vents were still filled with dust. The owner called me and asked how things went, asked me to bring it back so they could ‘make things right’. I came back and the service manager told me there was nothing they could do, and treated me like a second class citizen. The owner was extremely unprofessional via messaging. I have since gone elsewhere and they easily dried the carpets and finished the detail. I will never go back again. More
by mere76
Employees Worked With
Eric Hunt, Randall Miller
August 19, 2018
Best service I have ever experienced In my almost 70 years I have worked with many dealerships, Newcastle Chrysler is top of my list as they make an art of satisfaction of their customers In my almost 70 years I have worked with many dealerships, Newcastle Chrysler is top of my list as they make an art of satisfaction of their customers. Erick and his team of service writers and tecs are only matched by the help and courtesy of the sales team. I feel all of this good business behavior travels down from the owner Randy Miller who sets the flavor of community within the dealership. More
by jdgrwg123
August 16, 2018
Excellent place to buy a car They were very professional and helpful. They pride themselves in giving good service and keeping their customers happy. I will definitely recommend t They were very professional and helpful. They pride themselves in giving good service and keeping their customers happy. I will definitely recommend them to others More
by sknowles54
Employees Worked With
Heather, Eric, Randall Miller, Tim Riley
