Key Chrysler Dodge Jeep RAM of Newcastle

A little disappointed when they would not let me drive the vehicle home. It was a long drive back and forth but my loan was funded the next day. The problem occurred with the dealership paying my loan o the vehicle home. It was a long drive back and forth but my loan was funded the next day. The problem occurred with the dealership paying my loan off. Here I sit 3 weeks later and my loan has still not been paid. I have called and was assured that a check was sent overnight to pay the loan. I guess I will cross my fingers and hope for the best at this point. Needless to say next time a dealer even mentions issues and won't let me drive home a vehicle I will be out the door as fast as possible so I don't end up paying for the vehicle I purchased and the vehicle I traded in. The employees had nothing but bad things to say about my bank, "USAA," and in the end I am left with paying for the truck I don't own. More

Horrible place to buy a vehicle. Drive down there the first night after talking to a salesman only to find out the finance guy wasn't in so I couldn't take delivery of the truck I wa Drive down there the first night after talking to a salesman only to find out the finance guy wasn't in so I couldn't take delivery of the truck I wanted, they could have told me that on the phone before I wasted all kinds of fuel to drive down there. Next day between text messages, phone calls, and emails we come to an agreement on the truck I wanted so I left work early, got there, signed papers, everything was fine, 2 hours later they come back out of the office only to tell me they messed up by 7000 dollars and the approval was off, even after I put 3000 cash down with my trade, they would not honor the original contract and I had to sign a whole new set of paperwork with a payment that was now 47 dollars a month higher than what we agreed upon. I signed because I was irritated and wanted to go home, what they did was wrong and I have my attorney looking into it due to already signing a contract prior to them screwing up. I love my truck, but that dealership is terrible, takes advantage of people, and I wouldn't recommend anyone go there to buy something as simple as a valve stem, let alone a vehicle that they will more than likely get screwed on. If 0 stars was an option, that's what they would get. More

Found a truck on line. Went to look at it and put down a deposit.They were good to deal with. I didn't hassle the price. I went back the next day paid the balance and drove Went to look at it and put down a deposit.They were good to deal with. I didn't hassle the price. I went back the next day paid the balance and drove the truck home.What little contact I had was positive. No trade and no financing made it short and sweet. Less than an hour the first time and half an hour the second time. Truck was as advertised and ready to go. More

Great service and got our Food Pantry Van with all of the promised equipment on schedule. promised equipment on schedule. More

They stayed open late for me and yet once I arrived I did not feel rushed at all. They treated me so nicely and were easy to do business with. not feel rushed at all. They treated me so nicely and were easy to do business with. More

I brought my aging, but still running, 2006 Jeep Commander to your service center hoping I might find a “cure” for its faults. I bought it at Newcastle almost 12 years and 168,204 miles ago. Mitch e Commander to your service center hoping I might find a “cure” for its faults. I bought it at Newcastle almost 12 years and 168,204 miles ago. Mitch explained to me (in terms I could understand) that repairs would be too costly for all that needed to be done. I LOVE that Jeep. There was no pressure to do those repairs and no pressure to buy another vehicle. I thank your service center for that advice and considerations. I’ll be back, though, to look for some other vehicle. More

Everyone was courteous efficient and pleasant it was no problem getting an appointment. Everything done in an excellent fashion those that helped me should be congratulated. I had a very good experience al problem getting an appointment. Everything done in an excellent fashion those that helped me should be congratulated. I had a very good experience all around. More

I got into the service department quickly and my car was repaired in a timely fashion for a reasonable price. Thank you. repaired in a timely fashion for a reasonable price. Thank you. More

Disappointed to find a frozen left front break caliper after picking up Jeep after routine oil change and tire rotation. No issue before visit. $700 oil change! Ugh! after picking up Jeep after routine oil change and tire rotation. No issue before visit. $700 oil change! Ugh! More

The only thing that I can say is that they went out there to try to make me satisfied to try to make me satisfied More