Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Key Chrysler Dodge Jeep RAM of Newcastle

Newcastle, ME

Overview
Employees
Reviews
Vehicles
4.3
601 Reviews
Key Chrysler Dodge Jeep RAM of Newcastle is a proud member of the Key Auto Group. If we don't have your ideal ride on the ground in Newcastle, don't worry. If there's a new vehicle at any of Key Auto Group's three Stellantis dealerships in New Hampshire or a used model at any of the growing number of Key Auto Group dealerships across the U.S. that you're interested in, we can transport it to Newcastle.
Contact Dealership
View Awards

573 US-1

Newcastle, ME

04553

Directions

By Type

Showing 601 reviews

June 09, 2022

Showroom was clean. Employees were very friendly. Service was excellent and done on time. I will be back. More

by MSC0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
Report | Print
June 07, 2022

The detail shop did a fine job. Fair price. Excellent work. My car car looks brand new. More

by bob01013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
Report | Print
June 07, 2022

Great dealership. Fast and easy car buying expensive. The staff was all very helpful and knowledgeable. More

by KCAMPBELL021381
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
Other Employees : Kyle Frank and Brock- 5 stars, Bruce Haines
Report | Print
June 03, 2022

When I called to schedule service, Newcastle Chrysler staff was very accommodating, timely and professional. More

by mrichardson23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
Report | Print
June 03, 2022

The service department past off a quote with the wrong multiplier for a repair. When asked about the items large price, I was shrugged off. More

by JoJosmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Mitchell
Report | Print
June 03, 2022

I purchased a 2022 Jeep Compass for my son, which is his first vehicle. Kyle Dougeneck and Bruce Haines were great to work with. More

by TSAVAGE11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Dougeneck, Bruce Haines, Neal Larrabee
Report | Print
June 02, 2022

Great service—- The service manager was very helpful and professional— I would recommend them to my friends and family! I would buy another Car or Jeep from this dealership . More

by byronwcampbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
Report | Print
June 02, 2022

Kyle was FANTASTIC to work with. Very helpful and patient. I highly recommend him and the dealership. More

by dylanjduncklee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
Other Employees : Brock, Kyle
Report | Print
June 02, 2022

Very friendly and professional team. The whole experience was quick and painless we will recommend them. More

by brat1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Haines
Report | Print
June 02, 2022

I came in for an oil change and fluid check and to look at a gate latch light that was causing issues with the interior dome and dash lights. 2 1/2 hours in the morning was not enough for them to change th More

by Nanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Mitchell
Report | Print
Jun 03, 2022 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

Good morning Anne. 1st thing, I am truly sorry that your experience was anything less than perfect, the last thing we want is an unhappy customer. We have made significnat strides in customer satisfaction so this is something we will investigate. In viewing your repair order I see the oil change was completed in under 45 minutes based on time stamps then you asked us to investigate the lifgate light on which we did and confirmed the latch is faulty perhaps having to do with the previous glass damage that you had requested we remove the panel and vacuum all the broken glass which we were happy to do. At that point we provided you a complimentary loaner car so you could go about your day. You had also requested us to investigate the transmission "clunking noise" which we did confirm the fluid was dirty and in need of replacement, we changed the fluid and reprogrammed the module to improve shift quality with your blessing and determined everything was now operating correctly. Again we are very sorry you feel ripped off and we want to make it right, please let us know how we can help resolve this situation and we will do everything we can to make you happy!

1
...
30
31
32
...
61