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Key Chevrolet

Middletown, CT

4.4
435 Reviews
Key Chevrolet in Middletown wants to personally thank you for visiting Key Chevrolet, for your nicer, newer car. Key Chevrolet pledges to provide solutions and work hard to provide our customers exactly what they need at a price they can afford. Our staff is specifically educated to be solution providers, not salespeople, and you'll find friendly, respectful folks here ready to listen to your needs and provide the solutions to make your life easier. And once you have your nicer, newer car, we pledge to help keep your vehicle safe and fun to drive for as long as you want to drive that car. If you ever need anything at all, please don't hesitate to write to us at wecare@keycars.com.
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660 S Main St

Middletown, CT

06457

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Showing 435 reviews

April 04, 2022

My wife was just in there for service. We purchased our vehicle and have had it serviced her since then. We recieved a coupon in the mail for "$50 off ANY service". For it being our 1 year More

by rugargrant
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Center
Apr 05, 2022 -

Key Chevrolet responded

Thank you for posting a review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please contact me at Lizmarie@keycars.com or call our team at 203-443-5400 Ext 346? We’ll work with you to resolve any issues as quickly as possible.

March 21, 2022

Just purchased my 3rd Chevrolet from Key Chevrolet. My salesman Stanley S. deserves a A+. Made my car buying experience so easy. When I picked my vehicle it was quick and easy. My service experience h More

by mashumbo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Valente, Alysia McIntyre, Lizmarie Bonilla, Justin Lewis
Mar 21, 2022 -

Key Chevrolet responded

Dear Mashumbo, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

March 08, 2022

Worst Service ever I can't get a call back ~~~~ My Truck has been there for a week and No one will call me back I call they say we'll call you back - NO ONE EVER DOES More

by kmvaughan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Service Department
Mar 10, 2022 -

Key Chevrolet responded

Dear KmVaughan, Thank you for posting a review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.” Please contact me at Lizmarie@keycars.com or call our team at 203-443-5400 Ext 346? We’ll work with you to resolve any issues as quickly as possible.

March 07, 2022

The Absolute best part of my experience with Key Chevy was dealing w/ internet sales / customer service agent Alysia. After a price increase on a vehicle I was going to drive an hour to see, I texted to c More

by Josh9630
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alysia McIntyre
Mar 10, 2022 -

Key Chevrolet responded

Dear Josh9630, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again

March 02, 2022

Thank you for making this the best car-buying experience we have ever had! Salesman Stan Statkiewicz found exactly what we were looking for and made sure that we got a great deal. Thank you Stan, you made o More

by ljdaven233
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Key Chevrolet responded

Dear Ljdaven233, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

January 04, 2022

This dealership doesn’t deserve a star!!!! I bought a car from them last year and they xxxxed me over. I have brought my car to them since I bought it for the same reason. Everyone has either left the dealer More

by portererica132
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stanley Statkiewicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shylock Therrien, Ken Valente, Jonathan St. Martin, Alysia McIntyre, Lizmarie Bonilla, Justin Lewis
Dec 17, 2021 -

Key Chevrolet responded

Dear Portererica132, Thank you for posting a review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.” Please could you contact me at Wecare@keycars.com or call our team at 203-443-5414? We’ll work with you to resolve any issues as quickly as possible.

Dec 17, 2021 -

portererica132 responded

I did call and no one seemed interested and told me to call key Chevy in Middletown and I got hung up on seriously!!!

Dec 21, 2021 -

Key Chevrolet responded

I do apologize that I did not receive the call; please call 203-443-5400 EXT 346 to contact me directly

December 08, 2021

Stanley was a joy to work with! Low pressure and professional! We would highly recommend Key Chevrolet! More

by dale7173
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Key Chevrolet responded

Dear Dale7123, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

November 13, 2021

I bought a 2011 chevy Malibu LT from them in March. 3 months later I had to replace all breaks & rotors. When I initially bought the Car they told me I had warranty. When I asked them to explain the war More

by rebaoutlaw
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan St. Martin, Alysia McIntyre, Lizmarie Bonilla, Christopher Keefe, Justin Lewis
Nov 16, 2021 -

Key Chevrolet responded

Dear Rebaoutlaw, “Thank you for posting a review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.” Please could you contact me at Wecare@keycars.com or call our team at 203-443-5414? We’ll work with you to resolve any issues as quickly as possible.”

November 11, 2021

I starting going to Key Chevrolet for service on my Corvette, now I take all of my vehicles to Key. The people at Key are so friendly, transparent, and fair; especially Shylock in the service departm More

by ctuckey88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brion Geter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shylock Therrien, Paul Koerner
Nov 11, 2021 -

Key Chevrolet responded

Dear Ctuckey88, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

November 02, 2021

I found that working with Stanley made the whole experience of buying a new car fun and enjoyable. He is great at his job! Thank you so much Stanley!! More

by darcyhull
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Key Chevrolet responded

Dear Darcyhull, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

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