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Key Chevrolet

Middletown, CT

4.4
436 Reviews
Key Chevrolet in Middletown wants to personally thank you for visiting Key Chevrolet, for your nicer, newer car. Key Chevrolet pledges to provide solutions and work hard to provide our customers exactly what they need at a price they can afford. Our staff is specifically educated to be solution providers, not salespeople, and you'll find friendly, respectful folks here ready to listen to your needs and provide the solutions to make your life easier. And once you have your nicer, newer car, we pledge to help keep your vehicle safe and fun to drive for as long as you want to drive that car. If you ever need anything at all, please don't hesitate to write to us at wecare@keycars.com.
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660 S Main St

Middletown, CT

06457

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Showing 436 reviews

August 22, 2022

Buyers Beware ! ! Do not buy from here , they have no clue what there doing. I purchased a truck on July 31st and it’s been 22 days and they still have not registere More

by Bill H
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brion Geter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rami Abou Al Laban, Lizmarie Bonilla
Aug 26, 2022 -

Key Chevrolet responded

Dear Bill H, Thank you for posting a review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please contact us at wecare@keycars.com or call our team at 203-443-5400 Ext 346? We’ll work with you to resolve any issues as quickly as possible.

Aug 27, 2022 -

Bill H responded

It is not worth calling or emailing your customer service. No one gets back to you after the first phone call. You really need you evaluate your team and teach them how to follow up with the customer. Even the GM never handled the issue in a timely manner. 27 days to just transfer plates is ridiculous. Don’t need a response back , I will never buy from you again or refer anyone.

August 10, 2022

Stan was great to work with. Very knowledgeable and personable. Made the car buying process very easy and stress free! Was a pleasure doing business with Stan and Key Chevrolet. More

by silvasue57
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Key Chevrolet responded

Dear Silvasue57, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

August 08, 2022

I just bought a pre owned vehicle from Key Chevrolet. The front grill was cracked had to be replaced. Stan, our salesman setup the appointment. I brought the vehicle in for that service. Josh, the mech More

by billt0417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Aug 11, 2022 -

Key Chevrolet responded

Dear Billt0417, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

July 12, 2022

We scheduled a test drive for a used car listed on the Key Chevrolet in Middletown's Web Site. Once there, Stanley greeted us with a friendly smile, recorded some info from us and set us on our test drive More

by alldozer5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alysia McIntyre
Jul 15, 2022 -

Key Chevrolet responded

Dear Alldozer5, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

July 02, 2022

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on y More

by Steve green
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Laporte
Jul 07, 2022 -

Key Chevrolet responded

Dear Steve Green, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

June 28, 2022

Redemption - From June 9th Post - Leadership Does Truly Care and Stand Behind the Key Chevrolet Brand Brion Geter was excellent - he listened - he cared - he communicated - and he got things done right! More

by kmvaughan
Recommend Dealer
Yes
Employees Worked With
Brion Geter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan St. Martin - 5 Star, Alysia McIntyre, Christopher Keefe
Jul 01, 2022 -

Key Chevrolet responded

Dear Kenneth, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

June 27, 2022

Very pleased with the customer service at Key Chev, especially our salesman Cal. Always very helpful when we reach out for anything. Great staff. Thank you More

by Lynnbaryla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cal
Jul 01, 2022 -

Key Chevrolet responded

Dear Lynnbaryla, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

June 13, 2022

I did not choose I wrong dealership to buy my Honda CR-V. My experience was so easy and straight forward. This dealership is an A+ and I will continue to do business with them. Most importantly my sale repre More

by Tamekabogle1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elijah Arceo
Jul 01, 2022 -

Key Chevrolet responded

Dear Tamekabogle1, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

June 13, 2022

Just drove out of Key Chevrolet Middletown. Purchased our 4th vehicle from Stanley Stankiewicz. Stan gave us several truck options before we decided on ours. Stan is a gentleman and extremely k More

by Pat Valenti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Statkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Lewis
Jul 01, 2022 -

Key Chevrolet responded

Dear Pat Valenti, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

June 09, 2022

Lies Lies Lies - Bought a New Silverado 1500 from Chris Keefe - we discussed for 2 months the Black out package (Including Rims) - That's when I can get him to return my calls (Another story) - for two mon More

by kmvaughan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christopher Keefe