Key Chevrolet GMC of Newport

Great communication. . he explained every concern I had in detail with estimate to complete the project. . he explained every concern I had in detail with estimate to complete the project. More

Very responsive and thorough ,great friendly people have had good experience every time very pleased had good experience every time very pleased More

As always a great service experience with Fred, Josh and their amazing team in the shop. their amazing team in the shop. More

Ethan was very professional and knowledgeable about the vehicle answering all my questions and pointing out help tips setting up all the many options on the control panel. vehicle answering all my questions and pointing out help tips setting up all the many options on the control panel. More

Very friendly service department, they kept me updated on the status of my 1 2023 GMC Serra pickup the status of my 1 2023 GMC Serra pickup More

I was rushed to buy the vehicle and told they would sell it under me. That was the first flag I should have run from. Got the car and it smelled so strong of cleaner. The back wiper was junk. The air filter it under me. That was the first flag I should have run from. Got the car and it smelled so strong of cleaner. The back wiper was junk. The air filters had never been replaced and it's still due for a tire rotation. No wiper fluid. Drove about 30 miles and the smell was horrific. I couldn't bring it back right then bc I had to get a kid from school assumed the next day would be fine. I called them the next morning saying i did not want the vehicle bc i couldn't handle the smell. They told me they did not take cars back but would consider giving me a trade value. I refused that saying I wanted my full amount back. They then began saying they wouldn't work with me at all if i was angry. And demanding a refund "doesn't work that way" So they said i could bring the car in and they would diagnose the smell (i only agreed to this bc they told me several times I could not return it.) I drove 6 hours for them to blame me for the smell, not diagnose anything and told me to use coffee beans for the smell. I complained again the next day and they ignored me completely. So i started reaching out to report them. They now say I can't return it bc i didn't in time and they won't extend it for me. They say if i drive back another 6 hours they will actually diagnose it this time. Obviously there is no respect or trust in them doing right by me. They are a huge scam. Liars. And take advantage of people. I've got 4 open claims against them. And a car that is now sitting due to how sick it makes me. Likely from mold. Stay clear of them. I have never in my life had to experience such dishonesty. More

Very straightforward sales process. This is my second truck through this dealership and I wont buy a Chevy Truck anywhere else. This is my second truck through this dealership and I wont buy a Chevy Truck anywhere else. More

I often work with Fred who is always very helpful and was again today! Very pleased with Key Motors. Thanks Dwight again today! Very pleased with Key Motors. Thanks Dwight More

Went for service of engine light being on. Was told it was leaking oil and the camshaft seal needed to be replaced (8-10 hour job) when returning home I spoke to a friend telling me to get a s Was told it was leaking oil and the camshaft seal needed to be replaced (8-10 hour job) when returning home I spoke to a friend telling me to get a second opinion due to the codes of the engine not matching what I was told was wrong. A trusted garage of my friend said the codes indicated purge pump which has nothing to do with oil leaking and my car was NOT leaking oil. I lost all trust I had with your service department and probably will not be back. More

I've always gone here for service on my vehicles. I usually go through Fred when it comes to my service needs. Fred is informative, professional, and kind. He always takes care of me. Fred will alway I usually go through Fred when it comes to my service needs. Fred is informative, professional, and kind. He always takes care of me. Fred will always get an +A in my book. More