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Key Chevrolet GMC Cadillac of Burlington
South Burlington, VT
165 Reviews
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Showing 165 reviews
July 21, 2020
June 17 purchase dateContract BotchedIt is July 22 June 17 purchase date Contract Botched It is July 22 Contract still botched We took delivery 6/17 and have had the car for a month Credit report June 17 purchase date Contract Botched It is July 22 Contract still botched We took delivery 6/17 and have had the car for a month Credit report ran again 7/17 without any warning that it would be 7/22 failed attempt confirmed. Credit still damaged from when they re-ran it without warning. Both original inquiry and the 30 day later inquiry took points off our scores both times. Now we are stuck with it with no apology or acknowledgement even still from the dealer. That's a financial hit, underserved, unexpected, and the dealership does not care at all. Very very sketchy and just terrible business practice. They said the deal "expired" even though we signed a contract and dropped over 4k on a down payment, and have had the car for a month Ignored when went into sign revised contract which was revised due to dealer error On 7/20 Wasted 2 hrs, miles, and money with kids in the car going there to not be helped. Dealer came out and again botched the re-sign 7/21 Said he would come back out to fix what signatures were missed. My wife waited after her work for him. He never showed, didn't contact her until I contacted him about it. Said he was too busy at the dealership. Never bothered to tell us though. This fail is so bad it seems intentional. Maybe I'll make a video. "Car Dealer Epic Fail". Still ongoing! 7/22 contract re sign unsuccessful again. Said they had a driver on standby to come to me. So I Told them I'd be home all day, my wife can be reached at her work again and it's the same scenario as 7/21 which was botched. I said I hope round 4 goes ok (4th attempt), they decided I said we would both go to them at 4pm? So they never came to me at all. Not sure how they came up with that one when I told them at about 1030am to come to me and I'd be home. 7/23 5th contract attempt 7/23, successful so far (I think) A man named Bruce came today. Cut and dry. He was polite and if no issues come up he was perfectly fine. Point, sign, done. 10 seconds. Who would've thought... I have no idea how they messed this up so many times. If rate him the best but he is not there. I put 80% of the blame on the rep I rated. I won't rate anyone else even if they played a part which they did. More
by Jm88825
Employees Worked With
Dallas Rich, Robert Van Woert, Emma Burrington, Chris Hanfield
June 28, 2020
This dealership is very professional and passionate. They do a wonderful job explaining all the areas of buying a vehicle and make the experience wonderful! do a wonderful job explaining all the areas of buying a vehicle and make the experience wonderful! More
by ashley.terry
Employees Worked With
Shane Bergeron, Dallas Rich, Hank Barnes, Chris Hanfield
June 10, 2020
Five stars for Hank Barnes!! Very pleasant to work with, was not pushy at all and wanted to make sure I got the vehicle that I would be happy with the most!! was not pushy at all and wanted to make sure I got the vehicle that I would be happy with the most!! More
by sjbushey1231
Employees Worked With
Hank Barnes
June 03, 2020
Treated with respect Happy with my purchase and my sales person was excellent and worked hard for me to find the right truck. While I was there it was crazy busy and h Happy with my purchase and my sales person was excellent and worked hard for me to find the right truck. While I was there it was crazy busy and he was hustling between clients and still managed to give me the time I needed. I only gave four stars for price as I always believe the car dealers could do better on trades. More
by Like my new truck.
Employees Worked With
Nick Certo
May 31, 2020
I would rate Key So. Burlington excellent . Friendly Efficient, Knowledgeable, with a large selection of vehicles. I made an appointment for a test drive and was treated respectfully all the while there Efficient, Knowledgeable, with a large selection of vehicles. I made an appointment for a test drive and was treated respectfully all the while there til I drove out same day with my new ride. More
by Corinneajennings
Employees Worked With
Chris and Cory, Emma Burrington
May 31, 2020
Great customer service Key Chevrolet made the process of purchasing a vehicle very easy and the staff were thoughtful, knowledgeable, and professional. "They went the extra Key Chevrolet made the process of purchasing a vehicle very easy and the staff were thoughtful, knowledgeable, and professional. "They went the extra mile." Thank you. More
by barretoner
Employees Worked With
Steve Dinco, Nick Certo
May 25, 2020
Awesome working with Nick at Key, got the truck I wanted and delivered right to the door. Thanks for making the buying experience easy during these times. and delivered right to the door. Thanks for making the buying experience easy during these times. More
by steve1954
Employees Worked With
Nick, Dallas Rich
April 22, 2020
I bought this awesome 2020 GMC Sierra AT4 at Key on 4/21/20, while accompanied by my 13 year old son Sam, and we had a great experience together. We got to work with Emma Burrington , and both Sam and 4/21/20, while accompanied by my 13 year old son Sam, and we had a great experience together. We got to work with Emma Burrington , and both Sam and I enjoyed the entire afternoon while she kept the purchase process moving forward. it was the best new car buying experience that I’ve ever had. Thanks to Emma and the team at Key for ushering us into this new truck: we couldn’t be more excited. Todd Massie More
by Todd.massie
Employees Worked With
Emma Burrington, Chris Hanfield
April 09, 2020
Ryan Maxwell Goes Above and Beyond Ryan is one of the best Service Reps I’ve worked with. He goes way above and beyond! I will be Sticking with GMC because of him! Ryan is one of the best Service Reps I’ve worked with. He goes way above and beyond! I will be Sticking with GMC because of him! More
by Willi.rose89
Employees Worked With
Ryan Maxwell
March 30, 2020
Emma was great to work with! Was fortunate to work with Emma Burrington as a sales specialist at the dealership. She kept me informed on the process and worked to get me a great Was fortunate to work with Emma Burrington as a sales specialist at the dealership. She kept me informed on the process and worked to get me a great lease deal. Thanks Emma! Coty and Robert were also helpful in the process. Very comfortable low pressure from start to finish. More
by Joe
Employees Worked With
Robert Van Woert, Emma Burrington, Coty Root
