Key Cadillac

I rushed into the service department as it opened early one morning. My new 2024 Escalade had exceeded the mandatory 5000 service miles. I could not get this service done prior to leaving Peoria, IL for one morning. My new 2024 Escalade had exceeded the mandatory 5000 service miles. I could not get this service done prior to leaving Peoria, IL for Minnesota for the July 4th holiday. I explained the need to get the service visit done to Service Advisor Karen Kukla. Ms. Kukla agreed to get the work done without an appointment to allow my return trip. I left the vehicle at 7:15AM and received a call before noon that the work was done. I appreciate the service of this employee. The response was "I'll do whatever I can to assist". This positive response was greatly appreciated and the quality of the service exceeded expectations. More

I am very pleased with my experience at Key Cadillac. Ryan was very professional and thorough. I am also very happy with the follow-up to make sure everything is going well with my XT4. Ryan was very professional and thorough. I am also very happy with the follow-up to make sure everything is going well with my XT4. More

I recently visted dealership for oil and tire rotation tech spun lug nuts all over wheels and damaged all 4 wheels and 20 lug nuts! Socket to short! showed service manager says he would get back to me. N tech spun lug nuts all over wheels and damaged all 4 wheels and 20 lug nuts! Socket to short! showed service manager says he would get back to me. Never did, several phone calls to him with messages and emails no response! What a way to do business! Poor customer service! More

From service to sales to management this dealer is the best! I service all 4 of my GM vehicles here. Jason/Kara in service are always helpful and fast! Anthony in sales and Ryan used car manager are aweso best! I service all 4 of my GM vehicles here. Jason/Kara in service are always helpful and fast! Anthony in sales and Ryan used car manager are awesome!!! Got me into a car while i wait for my escalade! More

We ordered a new Sport Platinum Escalade from Key Cadillac. The transaction went very well! Cadillac. The transaction went very well! More

I could not be more pleased with my interaction with Brian Thoresen and the rest of the team at Key Cadillac. Top notch from when I walked in the door until when I drove away in my new vehicle. Highly Brian Thoresen and the rest of the team at Key Cadillac. Top notch from when I walked in the door until when I drove away in my new vehicle. Highly recommend. More

I am from Minneapolis and was in Bloomington today for an appointment. My car started telling me the rear tire was low so I immediately headed for the nearest Cadillac dealer, which was Key. I walked in an appointment. My car started telling me the rear tire was low so I immediately headed for the nearest Cadillac dealer, which was Key. I walked in and told a salesperson my tire was low and I needed air. He told me to pull it into the garage. When I did this very nice lady was going to put air into my tire but we noticed a piece of metal in the tire. She asked if I wanted them to fix it, to which I agreed. I was offered water and coffee while I waited. She came back about 20 minutes later and said they couldn't fix it as it was damaged too close to the edge. So they replaced my tire. After I paid, I came out and my car was shiny clean. They had washed it for me. I know that Cadillac dealers wash your car for you but I did not expect it since this was not my regular dealer (I bought my car from Luther Cadillac and that is who services my car). I knew if I could make it to a Cadillac dealer I would be okay. I was treated exceptionally well by a dealership that did not sell me my car. The service was excellent and the customer service was beyond wonderful. I would highly recommend Key Cadillac! Great service and AWESOME customer service!! More

Delighted with the experience We just had with Key Cadillac, in Edina, Mn. Our Sales associate was very professional and easy to talk with in a No/Low pressure environment. Anthony Peluf actually crea Cadillac, in Edina, Mn. Our Sales associate was very professional and easy to talk with in a No/Low pressure environment. Anthony Peluf actually creatively saved what I thought would be a NO DEAL by researching and extending Our warranty on our barely used New car. Had it not been for his creativity and good listening We would not have purchased. The closing was seamless taking less than 30 minutes. Thank You Michael and Your Team at Key More

Efficient, easy, and surprisingly fun! As we live in Minnesota, I figured it was time to purchase a jeep! I contacted Key regarding one that I feel in love with that was on their website, As we live in Minnesota, I figured it was time to purchase a jeep! I contacted Key regarding one that I feel in love with that was on their website, and they set me up with Brian. He was not only pleasant, but treated me with respect -- as a woman buying a car on her own, that kind of treatment goes a long way. In the past, I've purchased vehicles that were of a different brand than the dealer and I always felt like I was being pushed along, however that was not at all the case here! It was an easy decision to purchase the vehicle with Brian, and Ryan, who set up my financing, made it even more smooth and effortless as we went over every line of the paperwork with me to make sure there were no questions. BEST Experience I've ever had! I should probably mention that shortly after I took my Jeep there to get an oil change, even though it was not a Cadillac just because I already trusted them. Their service techs were more than happy to help, and while I waited I just went over to Caribou--always a nice perk! My vehicle was done and ready for me to take within the hour! Again, Best experience ever....don't question it, just go to Key! More

Over the span of 3 years I have now purchased 5 vehicles from Key Cadillac - both Cadillacs and off brand. The sales process from the CTS was the same I received on my most recent Challenger, FANTASTIC! It from Key Cadillac - both Cadillacs and off brand. The sales process from the CTS was the same I received on my most recent Challenger, FANTASTIC! It is refreshing to know that no matter if I am buying the dealerships brand or an off brand, I will be treated with the same fairness and respect. Brian and Lisa were amazing, I especially liked the follow up thank you call from the owner Michael Stanzak! He mentioned he calls everyone to thank them for their purchase, I find that level of care tremendous in this day and age. They have earned a customer for life, I have also referred 5 friends and family members who all share my level of commitment to Key Cadillac. If you like being treated as another sale, go elsewhere- if you are looking to have a fun experience, get a great deal, and be treated with respect as an individual, GO TO KEY CADILLAC! More