Key GMC of Rochester

This dealership I came in they were polite and did what they said they were going to do and replaced the part. They also put my plates on for me when they didn’t have to do it. they said they were going to do and replaced the part. They also put my plates on for me when they didn’t have to do it. More

Very satisfied with the work and vehicle was done on time when they said it was gonna be ready when they said it was gonna be ready More

One of the best for customer service. Would recommend them to friends and family. Regards Would recommend them to friends and family. Regards More

At my oil change I let the tech know about a vibrating noise I was hearing, they checked it out for me and turned out it was my whole exhaust system. Thankfully it was covered under my warranty and they o noise I was hearing, they checked it out for me and turned out it was my whole exhaust system. Thankfully it was covered under my warranty and they ordered the parts. Once the parts were in they got me an appointment right away and had it installed and fixed quickly. Always extremely friendly and answer all my questions when I call or go in to get service. The new location in Rochester is a major upgrade from the Somersworth location as well. The waiting area for customers is comfortable and they keep you informed while you are waiting for your vehicle. More

Great dealership! ! They are extremely easy to work with. No haggling and messing around. Charlie was awesome! ! They are extremely easy to work with. No haggling and messing around. Charlie was awesome! More

The best! Love them....Bought my last 2 trucks with them and always serviced with them. Love them....Bought my last 2 trucks with them and always serviced with them. More

I have had my GMC Terrain serviced at this dealership 3 - 4 times in the last couple years. I always have a very good and positive experience. They are always quick to respond to messages left for the servi 4 times in the last couple years. I always have a very good and positive experience. They are always quick to respond to messages left for the service department. I have mostly dealt with Kristy and she is great!! Kristy always makes sure to explain what needs to be fixed, reviews a break down of costs, and even helps in letting you know what fixes are priorities and what can be left for a follow-up visit. I love that they give updates via text messages. Their waiting room is super comfortable, clean, and equipped with multiple power outlets which is great because I always work remotely whenever I have to wait for my vehicle. There are also free coffee and snacks. They have a loyal customer in me. I highly recommend Key GMC of Rochester. More

I was informed of an additional post covid performance improvement to my Blazer. I would never have known about it and thank you for letting me know about it. A couple hours later it was in and as an a improvement to my Blazer. I would never have known about it and thank you for letting me know about it. A couple hours later it was in and as an added bonus my auto stop function started working! Thank you for being so helpful and pleasant! More

Very friendly service people to deal with. Nice new building. Been dealing with key auto sence2010l Nice new building. Been dealing with key auto sence2010l More

Always a pleasure doing business with Key GMC of Rochester. Great customer service with a smile. Rochester. Great customer service with a smile. More