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Key Auto Mall
Moline, IL
195 Reviews
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195 Reviews of Key Auto Mall
November 25, 2024
I did have a pleasant experience purchasing my truck from Jay at Key, however their service department is a giant cluster and whoever runs it must have never heard about customer service. Last time I was the Jay at Key, however their service department is a giant cluster and whoever runs it must have never heard about customer service. Last time I was there for an oil change, it took over 3 hours and I heard “5 more minutes” for about 2 of those hours. I then took the truck in for fuel filters since they opted to not do that during the 3 hour oil change. I also had a seat belt that had issues and a check engine light. Received a call that it was going to be $850 for the fuel filters, diag, air filter (which they claimed was the wrong one…however they are the only ones to service it since new), and the seat belt. They she was adamant that the regen to clear the check engine light was not covered under warranty. She said she is taking off the diag and seat belt charge, but we shall see when I pick it up, as I am not the only person to buy a brand new diesel truck that has experienced these issues from them. I would recommend Jay, however with their service department, I’d never give Key business again. More
by Brian S.
Employees Worked With
Scott DeBruyckere, Carri Ortiz
October 10, 2024
Salesman Buddy was awesome! !!! Thank You again!!! Those headlights are BRIGHT!!! Bookkeeper/ Office worker: Jeff Smith wanted to slightly raise his voice! So my returned resp !!! Thank You again!!! Those headlights are BRIGHT!!! Bookkeeper/ Office worker: Jeff Smith wanted to slightly raise his voice! So my returned response was louder. Him saying don’t yell…lol I gave him the same attitude he was throwing at me! Making me look STUPID!!!! What you give is what you get 🤷🏼♀️ And The hard inquiries on my Credit!!!!!!!! That I’ve tried so hard to keep in good standing. Thanks xxxxxxx. I already had R.I.A credit Union run it for me and approve me!!! I was not asking for him to find me a loan payment anywhere More
by rachel.mcmahon1111
Employees Worked With
Jeff Smith
May 23, 2024
I arranged a viewing for a used Ford F-150 with Brian Magee. Upon our arrival at the dealership, he had the truck prepped for a test drive. Brian possessed extensive knowledge about the truck, despite it Magee. Upon our arrival at the dealership, he had the truck prepped for a test drive. Brian possessed extensive knowledge about the truck, despite it not being a brand they sell new. He demonstrated all the truck's features during the test drive. Aware that we lived an hour away, they expedited its preparation after we made the purchase. Austin Jakubowski managed to have two people clean it for delivery.. More
by danwags
Employees Worked With
Austin Jakubowski, Brain Magee
February 28, 2024
Good professional guys. Thanks to Jay! We arrived to the office half an hour before closing and drive home the same day in a new car. I'm in love with my Mazda CX-30 Carbon Thanks to Jay! We arrived to the office half an hour before closing and drive home the same day in a new car. I'm in love with my Mazda CX-30 Carbon Edition. p.s. Thanks for the interest-free finance and minimum downpayment. More
by Serhii
Employees Worked With
Jay
February 28, 2024
In our journey to find the most suitable 3/4-ton truck for our family, we stopped by Key Auto Mall in Moline, IL, to take a close look at a GMC Sierra 2500. Having driven a RAM for the past 3 years, we we for our family, we stopped by Key Auto Mall in Moline, IL, to take a close look at a GMC Sierra 2500. Having driven a RAM for the past 3 years, we were highly considering the RAM 2500. We never once had an issue with our last RAM, and that spoke volumes for us as far as reliability is concerned. Not knowing much about the GMC Sierra 2500, we went into the dealership with an open mind, looking to learn as much as we could to compare with the RAM 2500 we were considering. We met up with Brian Magee in the sales department, and let us just say you could not have asked for a better person to warmly receive us and be our guide throughout the entire process. Our intention was to learn everything about this truck—not to purchase it—so that we would have another vehicle to compare with the RAM. Brian listened to our needs, carefully explained all of the features and conveniences this gorgeous truck has to offer, and spent the entire day answering any questions we could have had. He went over every detail of the truck with a kind approach and extensive expertise, which was an absolute pleasure. Needless to say, we came to the conclusion that our family needed a GMC Sierra 2500. I cannot express how much Brian went above and beyond to make us feel comfortable, welcomed, and like members of the family during the entire process. That meant a lot to us, considering how stressful the overall experience of shopping for vehicles is. If you're considering a new truck, I highly recommend you go see Brian Magee over at Key Auto Mall in Moline. More
by VP
Employees Worked With
Brian Magee
November 20, 2023
Was having a bit of a hard time finding the vehicle I was looking for at the price I was willing to buy, until Daniel Speight at Key Auto Mall helped me with both the vehicle location and the price. Thank yo looking for at the price I was willing to buy, until Daniel Speight at Key Auto Mall helped me with both the vehicle location and the price. Thank you! More
by Jack
Employees Worked With
Daniel Speight
