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Key Auto Center of York

York, ME

4.8
1,013 Reviews

422 U.S. 1

York, ME

03909

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1,013 Reviews of Key Auto Center of York

August 07, 2022

Always prompt and polite. Their service is outstanding and they are very professional ! I highly recommend them! More

by henckler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Montmarquet, Eric Poole, Chance Renner
August 03, 2022

Service rep, Eric, went above and beyond to not only fix our problem but also contact dealership that did original work which failed. Thinking Key Ford will be our go to dealership/service center even if More

by Fowkes4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Poole
July 30, 2022

walking into dealership was warmly greeted very nice people very good buying experience top shelf More

by poppy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve "Hoaty" Houghton, Rob Berry, Ronnie Fronduto
July 26, 2022

Had nail in tire repaired! Yay! It was repaired and I am happy. The service department was outstanding More

by cjg22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Montmarquet
Jul 26, 2022 -

cjg22 responded

Thank you for fixing my tire which was losing air. You are great!

July 25, 2022

Came as a stranded customer from another dealership. Outstanding customer service and care kept me here to purchase my new car! Truly the best of the best! More

by ljparve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Vanasse, Frank Montmarquet, Marie Forbes, Ryan Briolat, Chance Renner
Jul 27, 2022 -

Key Auto Center of York responded

Hi, we are happy we could make your experience a positive one! At Key Ford of York, we value our customers and we look forward to seeing you on your next visit. Take care!

July 25, 2022

There are no words to explain the courtesy and the professionalism that this dealership has. Ronnie is one of the best no games very professional no hassle. That alone would make me buy my next vehicl More

by Pqm66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Fronduto
Jul 29, 2022 -

Key Auto Center of York responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

July 22, 2022

It took me 2 weeks to get an answer about a second key for the $22K vehicle I just purchased from Key Ford York and the answer was “ we got it with 1key , you get with 1 key “ with no offer to help in get More

by Stanooch68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Berry, Ryan Briolat, Ronnie Fronduto
Jul 24, 2022 -

Key Auto Center of York responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Key Ford of York! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 07, 2022 -

Stanooch68 responded

UPDATE # 2 I received a phone call from Ron who is the original salesperson that I spoke to at Key Ford in York . Ron was very cordial and apologetic stating that the issue with only receiving one key for my newly purchased vehicle and my request to find out how to get a second key was handled poorly . Ron has told me that he will rectify the issue quickly with no additional cost or involvement by me. This is the customer service that I had originally hoped for and am now receiving. Again , I would like to thank Ron for jumping in and rectifying the situation. His customer service values have shined through this whole transaction and following issue . Dave S.

July 17, 2022

Great service! Easy appointments, fast checkout! Have been a customer for many years with different cars. More

by atperna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Montmarquet, Eric Poole, Holly Stevens, Chance Renner
Jul 19, 2022 -

Key Auto Center of York responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 17, 2022

They did not mention if I had any coupons for the Works which I had performed on my car.I had the coupon with me and forgot to turn it in at checkout.Also they charged me for an inspection sticker even tho More

by Pdichiara147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chance Renner
Jul 20, 2022 -

Key Auto Center of York responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please reach out to General Manager, Steve "Hoaty" Houghton at (207)363-2483 or shoughton@keyauto.com and we will do our best to make this better. We hope to hear from you soon.

July 14, 2022

Fast, kind, and honest, worked hard to get me and my family a car, would definitely recommend. More

by Fbarrese2289
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Berry, Marie Forbes, Ryan Briolat, Ronnie Fronduto
Jul 24, 2022 -

Key Auto Center of York responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

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