Key Auto Center of Somersworth

From decent to awful My husband and I bought 2 cars from key 3 years ago. Great salesman, decent service... That was a few years ago. We don't want to knock the service gu My husband and I bought 2 cars from key 3 years ago. Great salesman, decent service... That was a few years ago. We don't want to knock the service guys... But the customer service is in the tank. Firstly it's difficult to get through on a phone call. So leave a message right? We left at least 3, been hung up on and sent through the automated line numerous times. No one returned our calls. I had to call the manager in the sales building to make a service appointment! Finally get in for an 8am oil change and tire rotation since we had a coupon from the valuepack. We decided to drop it off since it can take up to an hour there in the morning. Well 3.5 hours later I had to call to see if it was done! The woman (who wasn't even aware of what was happening in service) I spoke with said they were just finishing (3 hour oil change). I was pretty irate at this point so I sent my husband in to pay. He came out pissed too. The service man behind the counter said they couldn't take the coupon that we have used a great number of times because there was a requirement for 'dextrose' (Chevys). A great number of oils now come with this already so it shouldn't be any different. They charged us full price $67 for an oil change and tire rotation! We are done with Key Auto. We won't be referring any friends there any longer. More

Excellent experience I give Key Auto a five star rating because I received exemplary service. Dean returned my emails within a timely fashion and even helped me for about I give Key Auto a five star rating because I received exemplary service. Dean returned my emails within a timely fashion and even helped me for about four hours on his day off. The car I wanted had a faulty battery, so it was replaced that day at no cost to me. Marie was also a shining star throughout this whole experience. More

Mistake after mistake; Clerical & Service. Frustrated In December I found my dream vehicle and after much debate and research over this specific vehicle, we were really excited to sit down and see what ou In December I found my dream vehicle and after much debate and research over this specific vehicle, we were really excited to sit down and see what our options were. That part went great, everyone was friendly, laid back and seemingly eager to please the customer. After less than 5 thousand miles, and 4 service attempts to correct an original complaint that we were told would be fixed that following Monday...which It was, for about 400 miles. Then after 3 more service attempts, relating to the original complaint, with no solution or any ideas from the techs on what was actually going on. The 4th attempt to the service department was also, " Complaint not found" Now, the $2500 extended warranty was originally invalid and not eligible for the car i purchased, so they willinging corrected their mistake and said they had taken a loss on getting me the 'new' extended warranty contract' since it was considerably higher in cost" - which i must add to that, that the printed original contract given to us(1st contract Co.), the proof of our warranty, had a major clerical error that technically could have left our investment without warranty coverage at all..(which was why we were given the new contract{2nd contact Co.} ) and at this point the was still in need of repair.-- Now, the issue is back, but getting worse. Service department in Somersworth's service manager told me to bring it to the audi dealership. Well, I have. However, after discussing with a certified service for VW/Audi we realized we should not pay out of pocket for anything relating to the diagnostic and resolution to the issue as it was agreed to have been resolved upon purchasing, through all that paperwork, and even through the additional 2 extended warranty contract errors.. Where are those great sales and service staffers we have always heard Key Auto Group having?! S&J C Scarborough, ME More

Excellent! Marie Forbes and Wes Maynard couldn't have made my experience any easier or more enjoyable as a first time buyer! I walked in unsure about my impendin Marie Forbes and Wes Maynard couldn't have made my experience any easier or more enjoyable as a first time buyer! I walked in unsure about my impending future with nothing but a clunker of a truck to trade in and left in a beautiful 2013 Chevy Sonic. I highly recommend them to anyone looking for a hassle free experience! More

Best Sales and Service around! Ask for Tim! I just bought a used 2014 Kia Soul (!) with only 9500 miles on it from Key Auto in Somersworth and I couldn't be happier! I chose to buy my new car fr I just bought a used 2014 Kia Soul (!) with only 9500 miles on it from Key Auto in Somersworth and I couldn't be happier! I chose to buy my new car from Key Auto because I have gotten service on my old car there and everyone was so nice and honest. My car buying experience was exactly what I expected based on the service I have received at Key Auto’s repair facility. It was truly the best car buying experience I have ever had! Everyone I interacted with was fantastic, they are all so friendly and personable and most importantly, I did not receive any pressure at all to make a purchase (They do not work off of commission, which truly removes the typical “pushy” car buying experience). Key Auto also does not make you deal with the back and forth negotiation process, their prices are final and more importantly, very fair. Tim Novakowski was my Sales Consultant and I highly recommend working with him if you are interested in buying a car. He is truly committed to making the car buying experience enjoyable, and easy and he is very knowledgeable about different cars and the car buying process. Even days after buying my car, he has taken the time to follow up and make sure everything is going well! After choosing the car I wanted, David “The wizard” Hilson (My nickname for the Business Manager) quickly offered a fair trade in price for my old car, and he spent a lot of time trying to get me the financing rate that “I” wanted, which was tough to do, but he pulled it off! Everything about Key Auto has been nothing but a positive experience for me. I fully recommend going to Key Auto for both service and sales! More

Fabulous Service. Derek was an AMAZING salesperson. Excellent service and easy to work with. Very accommodating. Extremely easy to work my finances and was in-and-out w Derek was an AMAZING salesperson. Excellent service and easy to work with. Very accommodating. Extremely easy to work my finances and was in-and-out within a reasonable amount of time. Would recommend working with him to anyone!!!! More

Best car buying experience. I loved key auto, they helped me get into a vehicle I felt comfortable and would enjoy driving for years to come, I was a pain I test drove 5 vehicles I loved key auto, they helped me get into a vehicle I felt comfortable and would enjoy driving for years to come, I was a pain I test drove 5 vehicles before I finally found my baby a 2012 hyundai elantra, My husband and I have never had a car from a dealership and I got referred by 2 people to go here, They helped us get the lowest payment possible, they didn't rush us into a vehicle, and when they inspect the vehicle they really inspect everything. I would recommend them to everyone I know or see. More

My wife and I had been searching for a used Chevy Equinox for the past few months, but had not yet found what we were looking for. She saw one online at Key an started an email conversation with one of their for the past few months, but had not yet found what we were looking for. She saw one online at Key an started an email conversation with one of their reps and even submitted an online credit application. Long story short- by Monday afternoon we were not only in our new Equinox, but could not have been happier with the whole transaction and interaction with the staff at Key. It was the most seamless purchase of an automobile my wife and I have ever had. Our salesman Brian was fantastic. We had already crunched our numbers to know what monthly payments we could afford, and Key actually worked harder to get better financing for us that LOWERED our monthly payment. When our daughter turns 16 in a few years we will be returning to Key to purchase her first vehicle. We would highly recommend Key Auto to anyone. More

Key Auto Somersworth is wonderful!! James Forkell is wonderful and helps with every detail of buying your new (used) car! I will definitely tell family and friends about James and Key Auto! wonderful and helps with every detail of buying your new (used) car! I will definitely tell family and friends about James and Key Auto! More

We were pleasantly surprised by the customer service at Key Auto Somersworth. Marc Saxby, our salesman, was the perfect combination of friendly, professional and knowledgeable. In fact, in all our years of Key Auto Somersworth. Marc Saxby, our salesman, was the perfect combination of friendly, professional and knowledgeable. In fact, in all our years of car buying experience, this was the only salesman who we could tell had honest integrity and a positive outlook and sunny disposition. At Key Auto Somersworth we also worked with Jason on the title paperwork. Jason was efficient and professional, as well as being personable. Marie worked with us to ensure a fair trade value which we got. She was polite, agreeable, and before we left, she made a point to come over and shake our hands to thank us for doing business at her dealership. We recommend Key Auto Somersworth to anyone who is looking for a fair deal and a truly pleasant car buying experience. More