Prime Acura North - Service Center

Great Customer Service Rawle went above and beyond to help us by taking one of our cars to be serviced. He is a true professional. We have bought 5 cars from Rawle and wil Rawle went above and beyond to help us by taking one of our cars to be serviced. He is a true professional. We have bought 5 cars from Rawle and will probably buy another when the time is right. A big thank you Rawle More

Recall Service Recently took my car to Key Acura to have work done for a recall. They let me know there was a second recall and took care of both in short order. V Recently took my car to Key Acura to have work done for a recall. They let me know there was a second recall and took care of both in short order. Very professional and thorough dealer! More

New Service Personnel Really glad that the service personnel has changed since my last visit. Amanda and Thielly were exceptional and thorough. I guess I won't have to fi Really glad that the service personnel has changed since my last visit. Amanda and Thielly were exceptional and thorough. I guess I won't have to find another service center after my last service back in Oct. Glad to be back at Key Acura, good job ladies! More

Friendly and efficient My first service on my 2019 RDX was very easy to schedule. I was in and out in under one hour. The staff was friendly and helpful. My first service on my 2019 RDX was very easy to schedule. I was in and out in under one hour. The staff was friendly and helpful. More

Routine Oil Change Good service. I go here routinely. Would prefer detailed break down of costs for A1 service which was listed as oil and filter change, tire rotation a Good service. I go here routinely. Would prefer detailed break down of costs for A1 service which was listed as oil and filter change, tire rotation and balance two front tires, and multi-point inspection. More

service The service was great and everyone was accommodating and worked with me to find the best and lowest cost of parts and service, and I got a loaner car The service was great and everyone was accommodating and worked with me to find the best and lowest cost of parts and service, and I got a loaner car for free More

Terrific Job Every time my husband and I go to Key Acura we are well taken care of. Amanda Wickert makes us feel so much like valued customers and Joe Heidinger e Every time my husband and I go to Key Acura we are well taken care of. Amanda Wickert makes us feel so much like valued customers and Joe Heidinger explained very well what was done to repair the problem we had. When this business was owned by Prime we were seriously looking for another dealership, but since Key has come on the scene we are happy to bring our Acuras in. More

Management saved the day Pulled in with my new RDX that had just lost wifi and sirius. Service counter folks told me it could be a while (weeks) before my car was fixed. Th Pulled in with my new RDX that had just lost wifi and sirius. Service counter folks told me it could be a while (weeks) before my car was fixed. They claimed it needed a software fix that was as yet unavailable from Acura. I got John Rydin and Amanda Wickert involved and within 20 mins my car was repaied and I was on my way. (without a wifi update) Thanks to them both and you probably have a teachable moment for the front desk folks. More

got it done They got it all done in a timely manner and delivered car back to me. I loved that you delivered car back. In past you have asked what would mak They got it all done in a timely manner and delivered car back to me. I loved that you delivered car back. In past you have asked what would make it a 10. You used to wash the car when it went in for service. Facility is not as nice as North hampton. More

Very Pleasant Experience This was a recall repair and everyone was excellent to deal with. I have an older Acura and will be trading up in the near future and would certainly This was a recall repair and everyone was excellent to deal with. I have an older Acura and will be trading up in the near future and would certainly travel to this dealership . More