Prime Acura North - Service Center

recall service for taillight My most recent visit was quite satisfactory. I had reserved a loaner which was presented upon arrival. I used it to go to a doctor’s appointment and My most recent visit was quite satisfactory. I had reserved a loaner which was presented upon arrival. I used it to go to a doctor’s appointment and my car was ready in 1.5 hours. I received a complimentary car wash and vacuum which is always appreciated. The loaner was new with only 1800 miles and the same model MDX. I was given a check list of what was in good shape (tires, brakes, etc.) and what should be attended to next service. (cabin and engine filters). I live about 70 miles away and have been using a repair shop in Wolfeboro recently. I am considering renewing my relationship with this dealer. More

Great place to do business with. They were very professional in deal with me. They answer all my questions concerning what my car needed for repair. The technician did a professional They were very professional in deal with me. They answer all my questions concerning what my car needed for repair. The technician did a professional repair to my car More

Good service, but answer your phone! The service I received was good. The car runs really well now, and everything I asked for got completed the same day. When I arrived the car was par The service I received was good. The car runs really well now, and everything I asked for got completed the same day. When I arrived the car was parked at the door, clean and ready for pickup. Unfortunately, I had a very frustrating experience when making my appointment. I called around 9am to make an appointment, and I got.voicemail. I left a voicemail, and assumed I would get a call back. I did not. The next morning I left another message, and still received no answer. I called and left yet another message, and finally called into sales to see if I could get a human. A nice gentleman answered, and took a message to give to the service department. About 20 minutes later I got a call from a woman who made it a little to obvious that I inconvenienced her busy schedule. I made my appointment. Interestingly, 1 week later I received a call from Acura, they said they got my VM and asked if I needed to make an appointment, Do you think it is acceptable to have your client wait 1 week for a call back? Do you think it is OK for a customer to be put into VM every time they call you? When my car was being serviced I thought of 1 more small thing I wanted done. I called.....VM :-( A young lady I work with was about to go lease an MDX. After hearing what I dealt with when making an appointment she decided not to lease an Acura. I love my car, and the actual service I received was awesome. I hope this review helps you guys, and your processes. Thank you for your time. More

Incredible service! And yes, I’m a real customer! As a surprise, my husband asked Key Acura to detail my car along with adding running boards, a rack and new sporty tires. Key Acura’s staff worked dil As a surprise, my husband asked Key Acura to detail my car along with adding running boards, a rack and new sporty tires. Key Acura’s staff worked diligently to help my husband achieve his surprise. And boy.., did they delivered! I feel like I’m in a new sporty spruced up car! A BIG ‘thank you’ to the staff at Key! You don’t get service like this just anywhere. They made us feel pretty special...! More

Personal Experience Have always experienced courteous service and follow through responsive answers to any vehicle concerns, however small they may have been. A sign of a Have always experienced courteous service and follow through responsive answers to any vehicle concerns, however small they may have been. A sign of an attentive established business More

RDX Servicing I showed up on time to drop off my car for a normal servicing. They told me it would be about 1 1/2 hours and my car was ready right on time. That's I showed up on time to drop off my car for a normal servicing. They told me it would be about 1 1/2 hours and my car was ready right on time. That's what I like! More

Wonderful service start to finish!! Wonderful service start to finish! Great no pressure sales department. Very helpful & easy to work with service department! I would recommend Key A Wonderful service start to finish! Great no pressure sales department. Very helpful & easy to work with service department! I would recommend Key Acura of Portsmouth NH to anyone that asks me. More

Fast, easy and friendly Everyone was nice and efficient. Was there less than expected. Great experience! Salespeople friendly and informative while I was waiting. Plans for Everyone was nice and efficient. Was there less than expected. Great experience! Salespeople friendly and informative while I was waiting. Plans for new building available to view. More

Excellent service Great experience. Service started on time, I was advised of needed work, work finished quickly. comfortable waiting area.. Cost of services was reason Great experience. Service started on time, I was advised of needed work, work finished quickly. comfortable waiting area.. Cost of services was reasonable . Liked the checklist. More