78 Reviews of Prime Acura North - Service Center
Manufacturer Recall - Service My vehicle had a manufacturer's recall. I arrived early and my vehicle was checked early. The service was excellent, the work in a timely fashion. Wo My vehicle had a manufacturer's recall. I arrived early and my vehicle was checked early. The service was excellent, the work in a timely fashion. Would recommend to all my friends. More
Efficient & Thorough My experience was easy from calling to schedule through the end. They were thorough and communicative. A truly great experience. Especially Mark who w My experience was easy from calling to schedule through the end. They were thorough and communicative. A truly great experience. Especially Mark who was great and super friendly! More
Oil consumption check visit My service was a quick oil consumption check. It was quick. Waiting area has WiFi. Facility location was not convenient. Too few dealerships in NH. My service was a quick oil consumption check. It was quick. Waiting area has WiFi. Facility location was not convenient. Too few dealerships in NH. More
Major Service Needed My recent experience was outstanding. They diagnosed the issue I originally came in for and identified another issue. They scheduled a follow-up app My recent experience was outstanding. They diagnosed the issue I originally came in for and identified another issue. They scheduled a follow-up appointment to do that job. When my alternator blew on my way home they did all the servicing the following day and provided a loaner. The service reps were terrific. More
Friendly and helpful. Uncomfortable waiting area The service department does a terrific job and are always friendly and helpful. No complaints there. I just wish the waiting area was a little more The service department does a terrific job and are always friendly and helpful. No complaints there. I just wish the waiting area was a little more comfortable and that parking your car when you come for service was easier More
Service was completed as expected. Met expectations for the recommended service for my 2015 TLX...Will continue to use this dealership for the service of my MDX and TLX...Having this re Met expectations for the recommended service for my 2015 TLX...Will continue to use this dealership for the service of my MDX and TLX...Having this required minimum number of words is a bit much... More
State inspection and needed repairs Thiely was professional, communicated well and although it took longer than first estimated, I’m happy with the service and work done. She was sensit Thiely was professional, communicated well and although it took longer than first estimated, I’m happy with the service and work done. She was sensitive to how much repairs cost these days and worked with me to get me back on the road. I’ll be back. More
Pleased Mark in service was very pleasant. Spoke with those in service and worked it out that I was charged the amount of the estimate I got over the phone a Mark in service was very pleasant. Spoke with those in service and worked it out that I was charged the amount of the estimate I got over the phone a few days prior to the service. It was greatly appreciated. He told me it should have been significantly more due to the time it took. I had the outside roof antenna replaced. More
Not the best experience We really feel the service at Acura has gotten lots worse since it is no longer Prime. We always had a much better and more organized experience with We really feel the service at Acura has gotten lots worse since it is no longer Prime. We always had a much better and more organized experience with them! We have called a few times for service and left a message, never to get a return call. We have told numerous people that we have a coupon book for the service warranty and they still want to run it through our credit card. Communication does not seem good! The service itself has been fine-the interaction, not so much More
Curteous and Efficient Key Acura service department handled two factory recall notices and replaced a set of tires on my 2016 MDX professionally and expeditiously. After th Key Acura service department handled two factory recall notices and replaced a set of tires on my 2016 MDX professionally and expeditiously. After the new tires were installed, balancing and wheel alignment were done. The entire process took approximately three hours. The service processors at the front desk, Thielly and Mark were both curteous and efficient in processing the necessary paperwork to ensure the whole experience went smoothly. Totally satisfied. More