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Prime Acura North - Service Center

Portsmouth, NH

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78 Reviews

78 Reviews of Prime Acura North - Service Center

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August 17, 2019

Manufacturer Recall - Service My vehicle had a manufacturer's recall. I arrived early and my vehicle was checked early. The service was excellent, the work in a timely fashion. Wo More

by valeriegeary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thielly Halliday
Sep 18, 2019 -

Key Acura of Portsmouth responded

Your review is very much appreciated! We look forward to working with you again.

August 16, 2019

Efficient & Thorough My experience was easy from calling to schedule through the end. They were thorough and communicative. A truly great experience. Especially Mark who w More

by Mdx_75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Turner
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for taking the time to leave us a review. Very happy to hear your experience with Mark was positive! He is a valued member of our service department.

August 13, 2019

Oil consumption check visit My service was a quick oil consumption check. It was quick. Waiting area has WiFi. Facility location was not convenient. Too few dealerships in NH. More

by tbgb
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Wickert
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for taking the time to leave us a review. We have a new building underway to better meet our clients needs. We hope to be of assistance in the future!

August 12, 2019

Major Service Needed My recent experience was outstanding. They diagnosed the issue I originally came in for and identified another issue. They scheduled a follow-up app More

by bdodds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Turner, Thielly Halliday
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for taking the time to let us know about your experience! We do strive for excellence and hope that we've met that goal for you.

August 09, 2019

Friendly and helpful. Uncomfortable waiting area The service department does a terrific job and are always friendly and helpful. No complaints there. I just wish the waiting area was a little more More

by linda.harville
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Wickert, Mark Turner, Thielly Halliday
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you so much for your feedback, Linda! Always a pleasure seeing you and Jim. We are very thankful to be your dealership of choice.

August 06, 2019

Service was completed as expected. Met expectations for the recommended service for my 2015 TLX...Will continue to use this dealership for the service of my MDX and TLX...Having this re More

by robert.marston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Turner
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for taking the time to leave us feedback! We appreciate your business.

August 05, 2019

State inspection and needed repairs Thiely was professional, communicated well and although it took longer than first estimated, I’m happy with the service and work done. She was sensit More

by j_e_moller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thielly Halliday
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for taking the time to let us know about your experience with our service department. We strive for excellence in client care and hope we've met that goal for you. We appreciate your business.

July 29, 2019

Pleased Mark in service was very pleasant. Spoke with those in service and worked it out that I was charged the amount of the estimate I got over the phone a More

by s.lupoli
Recommend Dealer
Yes
Employees Worked With
Mark Turner
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for your review! We appreciate your business and hope to see you again soon!

July 21, 2019

Not the best experience We really feel the service at Acura has gotten lots worse since it is no longer Prime. We always had a much better and more organized experience with More

by al8622
Recommend Dealer
No
Employees Worked With
Amanda Wickert
Sep 13, 2019 -

Key Acura of Portsmouth responded

Thank you for taking the time to leave a comment on your experience. We have hired additional staff to better serve our clients and we do try to answer all calls as they come in if we are not already assisting another client. If you could present your prepaid maintenance coupon at the time of write up that would greatly assist us in the billing process. Our construction for the new building is happening soon and we hope you will come and check out all the exciting changes!

July 19, 2019

Curteous and Efficient Key Acura service department handled two factory recall notices and replaced a set of tires on my 2016 MDX professionally and expeditiously. After th More

by enverdouglass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thielly Halladay, Mark (last name not given), Amanda Wickert
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