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Prime Acura North - Service Center

Portsmouth, NH

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78 Reviews

78 Reviews of Prime Acura North - Service Center

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October 14, 2019

Service is very good Acura service has been very good. I am satisfied and would recommend others too. Very customer friendly and cooperative. I am glad to have taken Acura More

by Acura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Turner
September 17, 2019

30,000 mile service Mark was the only employee I dealt with, from making the appointment to picking up my car. The appointment was at a convenient time, and he offered a More

by Linda
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Turner
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for taking the time to let us know how much you appreciated Mark's service! He is a valuable addition to our team here at Key Acura.

September 12, 2019

Bluetooth Issue So I have been to Key Acura for the same services related issue now 4 times where my 2019 Acura RDX Tech Package is dropping calls whenever I am on a More

by Richieax
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda Wickert, Mark Turner
September 11, 2019

Service manager was the best with my problems. The Acura had a warranty recall Key was responsive and was helpful..Keep up the good work Hopefully Acura will be a cooperative as Key.Thanks George R More

by mimigeorge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Wickert
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you so much for your review, George! It was a pleasure speaking with you and we will address your warranty extension in a timely manner. See you again soon.

September 11, 2019

Gone downhill since Key took over Loved this place when it was Prime Has gone downhill since the Key takeover. Labor times seemed inflated now (same maintenance as in past now takes More

by JMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Wickert, Thielly Halliday
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for taking time to let us know about your experience, Joel. I know I have personally helped you over the last couple of years (with Prime and Key) and I want to convey that we, as a whole, operate with the utmost integrity. There have been minimal changes to staff and pricing has increased only slightly after several years of no movement. Our menu prices and hourly labor rate are the lowest amongst our local Acura competitors. Shop fees are either built in to others pricing or as a separate line charge as ours is. I did research your previous repair orders and found the same shop charges applied from Prime. Exciting things are happening soon with our new building and we'd love to continue your service needs.

September 10, 2019

Pleased but room for improvements Waiting area needs to be improved, middle of sales area not ideal. Need to enhance shuttle service or loaner program. Routine service seems to take More

by bcummins0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Wickert, Mark Turner, Thielly Halliday
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for taking the time to leave a review. We are very excited to be starting construction on our new building within the month! There will be a new service department with a dedicated waiting area and café. We hope to see you soon and you can experience it in person.

September 09, 2019

Friendly convenient easy Everybody was friendly and the experience was easy with the help of a loner the work was done in a timely manner and as I expected More

by cindyfeenstra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember their names but whoever checked me in did a great job
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for your feedback, Cindy! Always a pleasure seeing you.

September 07, 2019

Service review A difficult assignment: attempting to diagnose an intermittent electrical problem...and we weren’t a local customer. We were provided timely, candid u More

by Larry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thielly Halliday
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for your review, Larry! We wish there was a better outcome on your diagnosis but do hope it was resolved when you arrived home.

September 05, 2019

Oil change I was in and out within 45 minutes; people were friendly and followed up with me for any input on how to make things better More

by apsorrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Turner, Thielly Halliday
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for your feedback! We strive for excellence and are pleased you had a wonderful experience.

September 04, 2019

Tire Rotation I had a very short window to have my tires rotated / balanced and the Dealer understood and serviced my MDX quickly. Very satisfied. I have always had More

by wtilley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thielly Halliday
Sep 18, 2019 -

Key Acura of Portsmouth responded

Thank you for your feedback on your service visit! It is very much appreciated and look forward to serving you again soon.

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