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Kevin Grover Buick-GMC - Service Center

Wagoner, OK

4.8
148 Reviews

148 Reviews of Kevin Grover Buick-GMC - Service Center

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September 10, 2021

We had a serious water leak and would have had to have a wrecker come and get us if the part had given way completely. But thankfully the guys were able to schedule us in for replacement and have us out in More

by jcarvell743
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Kevin Grover Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Kevin Grover Buick GMC Team (866) 623-9633

September 02, 2021

We had our vehicle towed in because I thought the We had our vehicle towed in because I thought the serpitene belt broke . Agrer diagnosing it turned out to be a broken bolt for a pulley . Under f More

by jjhall10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Marsh
Sep 03, 2021 -

Kevin Grover Buick GMC responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Kevin Grover Buick GMC Team (866) 623-9633

August 17, 2021

Kevin Grover service department has always done excellent work on the car and truck we purchased from the dealership. Service people are always friendly keep us informed of any problems or delays. More

by STANMATLOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Kevin Grover Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Kevin Grover Buick GMC Team (866) 623-9633

July 23, 2021

Fast excellent service. They are always available for help and/or questions. Randy and Kevin have been very helpful in getting to know my new GMC More

by mamabyrdone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wanda Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Hanes
Jul 28, 2021 -

Kevin Grover Buick GMC responded

We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Kevin Grover Buick GMC Team (866) 623-9633

July 19, 2021

The very best service department I have ever been to. Extremely knowledgeable and very fair. Good people and great customer service. My dealership for life! More

by NJACKTHORP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Hanes
Jul 22, 2021 -

Kevin Grover Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Kevin Grover Buick GMC Team (866) 623-9633

July 02, 2021

I made a recent return to the service dept to get my Buick transmission repaired under warranty. If you haven't had a warranty major problem it now requires GM corp to get involved and they want to call More

by jross2v
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Grover
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Wanda Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Keck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Kevin Grover Buick GMC responded

Thank you for your feedback. Many times General Motors does require the dealer to go through different steps to ultimately get to the final resolution. We have completed the repairs and GM ultimately approved a new transmission to fix the concern. I know the timing wasn't ideal for the situation and usually it never is when it is a major component. I'm glad we were able to have a loaner car so you could continue with your daily plans. We appreciate your loyalty to our dealership over the many years and purchases you and your family have made. Respectfully, Kevin Grover

June 09, 2021

Service was excellent. Had trouble scheduling an appointment on line, call Kevin Grover GMC service department and Rick scheduled my appoint for that day. They found my lubrication leak and recommen More

by STANMATLOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Hanes
Jun 14, 2021 -

Kevin Grover Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Kevin Grover Buick GMC Team (866) 623-9633

March 18, 2021

GMC dealership in Wagoner has always been friendly and an excellent facility and staff. We feel welcomed and well taken care of when we're there. More

by jaarony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Cobb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Grover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Hanes
Mar 23, 2021 -

Kevin Grover Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Kevin Grover Buick GMC Team (866) 623-9633

March 16, 2021

Best service around. I would recommend to anyone looking for a new vehicle or just simply needing some work done on their vehicle. Very professional crew More

by dpfdave67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Hanes
Mar 18, 2021 -

Kevin Grover Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Kevin Grover Buick GMC Team (866) 623-9633

March 15, 2021

So friendly and helpful! Mr Grover remembered me and took the time to visit. What a great experience. Thank you! I love my Canyon! Recommend this dealership to anyone! More

by jsokoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Grover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Hanes
Mar 18, 2021 -

Kevin Grover Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Kevin Grover Buick GMC Team (866) 623-9633

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