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Kerry of Florence

Florence, KY

Overview
Reviews
Vehicles
4.5
1,899 Reviews
Call Dealership (859) 371-8191
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8053 Burlington Pike

Florence, KY

41042

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Showing 1,899 reviews

November 16, 2023

I chose Kerry over others in Cincinnati area because of the customer service, professionalism and reliability. More

by JONA.HUFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Whitaker
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Nov 17, 2023 -

Kerry of Florence responded

Thank you for this great review Jona and look forward to your next Hyundai service visit with us!

November 15, 2023

I was very pleased with the final work and completed all in a timely manner. More

by EDIEBERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Lewin, Shelby Reed
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Nov 16, 2023 -

Kerry of Florence responded

Thank You for this wonderful review!

November 15, 2023

Thank you for getting me in so quickly. Thank you for excellent service for my car and excellent customer service More

by PATTIKKID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick five stars
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Nov 16, 2023 -

Kerry of Florence responded

Thank You for this wonderful review. We look forward to your next Hyundai service visit with us!

November 15, 2023

Emma explained everything to me in a way I understood about what needed to be done and the price. My car finished in a timely manner. More

by rose.julia15
Recommend Dealer
Yes
Employees Worked With
Emma York, Emma York
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Nov 16, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience, We look forward to your next Nissan service visit with us!

November 14, 2023

Very punctual and quick service. Would recommend to anyone needing to get their vehicle worked on! More

by alexcollins531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Nov 16, 2023 -

Kerry of Florence responded

Thank you for your recommendation and this wonderful review. We look forward to your next Hyundai service visit with us!

November 13, 2023

A very good dealer Hyundai with a nice and responsible personal, in all the time More

by Santa Fe Lease
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Edwards
Report | Print
Nov 16, 2023 -

Kerry of Florence responded

Thank You for your kind words and this wonderful review!

November 12, 2023

The best I've had in a long time It was good sales experience One two More

by HYUNDAI25
Recommend Dealer
Yes
Employees Worked With
Bill Lewin, Bill Lewin
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Nov 13, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience with our sales team, Congratulations!

November 12, 2023

Appreciate the flexibility to drop off my vehicle. Each time it has been ready earlier than expected. Everyone has always been kind and helpful. More

by Carrie.e.wade
Recommend Dealer
Yes
Employees Worked With
Mikayla Guilkey, Mikayla Guilkey
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Nov 13, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience with our service department, We look forward to your next visit with us!

November 10, 2023

When I went to get my vehicle there was an additional charge that I should not have been charged and as a result cost me 232 extra not good customer service More

by Brian Cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis Seitz
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Nov 13, 2023 -

Kerry of Florence responded

We disclosed exactly what your charges will be, your 3rd party warranty from Carvana had a deductible, and items they would not cover. I recommend in the future to buy your vehicles and warranties from the dealer so these things don’t happen. Please revise this review as your dissatisfaction is with Carvana not us.

Nov 13, 2023 -

Brian Cox responded

No you did not disclose my charges, per Alexis, it was a two stage operation to see if the problem was with one item, and if that didn't fix the issue there would be an additional step. no price was ever disclosed to me, however again per Alexis, she had to provide a cost to repair and submit it to Silver Rock. it's not my problem that she didn't "pad" the cost to cover everything that you were tasked to fix. Yes i have an issue with Carvana, but i also have an issue with Kerry Nissan. I am the customer wheather or not i bought the vehicle from a 3rd party or not. Nissan and Kerry by being a dealership should put customer service at the top of their priority list. let's take for example the additional obsevations & recommendations from Kerry Nissan. "As per vibration took on highway and road speed did not feel vibration but front end has loose plastic and was not repaired right would recc taking back to body shop"..."Did not feel vibration on highway or road speed 30-40 when in shop found front end loose plastic and radiator and air ducts not in right recc take back to body shop" As the Nissan representative, don't you think you should have "rapaired" this also? you seem to be more worried that i change my review against you so that you give the impression to be a reputable repair facility...again customer service not impressed and if i could give a more negative response i would.

November 10, 2023

Great staff, quick service. The staff of Kerry Hyundai was great and efficient in handling my services needed. More

by AUBRIE.SEIBERT
Recommend Dealer
Yes
Employees Worked With
Amanda Whitaker, Amanda Whitaker
Report | Print
Nov 13, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience with our service department, We look forward to your next visit with us!

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