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Kerry of Florence

Florence, KY

4.5
1,899 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,899 reviews

November 23, 2023

Experience was good because of Emma. Responsive, followed up, responsible. Phone system and callback stinks More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis Seitz, Emma York
Nov 27, 2023 -

Kerry of Florence responded

We are very happy to have provided you with such a positive experience and we appreciate all feedback. We look forward to your next service visit!

November 23, 2023

Helping me with my car issues. Hoping I have a good turnout with the outcome of the oil problem More

by goodtimecountry
Recommend Dealer
Yes
Employees Worked With
Amanda Whitaker, Amanda Whitaker
Nov 23, 2023 -

goodtimecountry responded

Just waiting for my next visit. To address my outcome.

November 23, 2023

It was seamless and faster than previous experiences He was great and knowledgeable We look forward to future dealings with him More

by walkerfamily2861
Recommend Dealer
Yes
Employees Worked With
Bill Lewin, Bill Lewin
Nov 23, 2023 -

walkerfamily2861 responded

Bill was great to work with.

November 23, 2023

Very courteous and fast service Kept us updated and told us one hour and it was one hour to the exact minute More

by markls9512
Recommend Dealer
Yes
Employees Worked With
Faith
Nov 27, 2023 -

Kerry of Florence responded

We are very happy to have provided you with such a positive experience! We look forward to your next service visit!

November 22, 2023

The prices are garbage and they don’t even warranty any of they’re parts or if they do the warranty is not worth it to get it done by them. wish tells me they don’t trust their parts or their mechanics so More

by bryonbauer09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis Seitz
Dec 08, 2023 -

Kerry of Florence responded

Bryon, giving us a bad score because your vehicle is broke and out of warranty is un ethical. If you would like to discuss this further please give Steve a call at 859-371-8191.

November 22, 2023

I was treated well and the service was done in a timely matter. I will definitely be back for other service needs. More

by Emory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Whitaker
Nov 27, 2023 -

Kerry of Florence responded

We are very happy to have provided you with such a positive experience! We look forward to your next service visit!

November 22, 2023

Never received my printout of my 27 point inspection. Emailed the Manager, and still haven't received it. More

by MELLIS5206
Recommend Dealer
Yes
Employees Worked With
Mikayla Guilkey, Mikayla Guilkey
November 22, 2023

They always do their best to take care of me and my car. This time they offered me a coupon for my oil change/tire rotation. More

by SB7183
Recommend Dealer
Yes
Employees Worked With
Amy Bass, Amy Bass
Nov 27, 2023 -

Kerry of Florence responded

We are very happy to have provided you with such a positive experience! We look forward to your next service visit!

November 22, 2023

Good Everything was amazing Really great This was one of the most amazing experiences I have ever had. More

by Rlanders2120
Recommend Dealer
Yes
Employees Worked With
Shelby Reed, Shelby Reed
Nov 27, 2023 -

Kerry of Florence responded

We are very happy to have provided you with such a positive experience! We look forward to your next service visit!

November 22, 2023

Went in for an oil change, tire rotation and to have key fob batteries replaced. More

by S_HALL78
Recommend Dealer
Yes
Employees Worked With
Faith
Nov 27, 2023 -

Kerry of Florence responded

We are very happy to have provided you with such a positive experience! We look forward to your next service visit!

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