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Kerry of Florence

Florence, KY

4.5
1,899 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,899 reviews

May 13, 2023

Honest, friendly, and took care of a first time car buyer.will definitely go back for my next purchase More

by jacob.wildman22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Lewin, Oliver Theissen
May 15, 2023 -

Kerry of Florence responded

Jacob, Thank you so much for the positive review!

May 12, 2023

It was great. They took care of me and fixed my problem the first go-around More

by EMROUND3@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Lauren Caudill, Lauren Caudill
May 15, 2023 -

Kerry of Florence responded

EMROUND3@GMAIL.COM, thank you for your kind words and this wonderful review!

May 11, 2023

I didn't even communicate with Alyssa also I've had oil changes in the past at Walmart and they vacuumed my floor boards and Hyundai didn't ! More

by DPEELMAN0413
Recommend Dealer
No
Employees Worked With
Alyssa Porter, Alyssa Porter
May 11, 2023 -

Kerry of Florence responded

Thank You for your feedback Donna.

May 10, 2023

excellent professionalism Addressed all concerns answered all questions timely service excellent waiting area great experience More

by KHEUPEL59@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Lauren Caudill, Lauren Caudill
May 11, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience with our team!

May 09, 2023

My car sat there, one day, shy of four months when we got there to pick up my car we were pointed out to it told where it was out the door to the left it was not washed. It was not clean. It was nothing nobo More

by Billm
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Bongle
May 09, 2023 -

Kerry of Florence responded

Thank you; we appreciate your feedback as we are always looking for ways to improve.

May 09, 2023

Labor is high. Personal is great. Tony is cool. Well manner and helpful. Nice to come in More

by GARYREED2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Reusch, Tony Stoeckle, Alyssa Porter
May 09, 2023 -

Kerry of Florence responded

Thank You for your feedback and this great review.

May 07, 2023

Service has always been good and employees professional and helpful. Things seemed a bit “disorganized “ this past experience. Due to what appeared to be a lack of communication, we had an extra day withou More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Guilkey
May 09, 2023 -

Kerry of Florence responded

Thank you; we appreciate your feedback as we are always looking for ways to improve.

May 06, 2023

5 5 The experience was a lot better this time. Would recommend Kerry to anyone More

by Colerob157@aol.com
Recommend Dealer
Yes
Employees Worked With
Stephanie Ballinger, Stephanie Ballinger
May 09, 2023 -

Kerry of Florence responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

May 06, 2023

Alyssa Porter was rude, unprofessional, and unfriendly. Extremely disappointed in the customer service. Not going back because of her! More

by ToBeHonest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Porter
May 30, 2023 -

Kerry of Florence responded

Roxanne, We want to apologize that you feel this way. After speaking with our service manager. It looks like another facility messed up one of the sensors on your vehicle and you were upset that we weren't able to cover the mistake. We do suggest, that you contact that other facility and see how they can help. Thanks!

May 30, 2023 -

ToBeHonest responded

Your service manager gave you wrong information. You were able to fix my car and I was very pleased. The problem was with Alyssa Porter. You need to re-read my initial review.

May 06, 2023

My daughter originally spent $1300, and was told still needed more work: they took ownership and made it right and did not cost her anything additional: she was super happy and a customer for life! More

by na@na.com
Recommend Dealer
Yes
Employees Worked With
Shelby Reed, Shelby Reed
May 09, 2023 -

Kerry of Florence responded

Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!

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