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Kerry of Florence

Florence, KY

4.5
1,899 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,899 reviews

May 19, 2023

Still waiting for a call back on a windshield and tires since Wednesday 5/ 17 afternoon. More

by MBYRNE@JKSMLAW.COM
Recommend Dealer
Yes
Employees Worked With
Alisha Hagedorn, Alisha Hagedorn
May 20, 2023 -

MBYRNE@JKSMLAW.COM responded

Actually if I had a chance to revise the ratings I would give the service Department 0 stars and an F rating

May 19, 2023

They are great at getting me in for my oil changes. Thanks Thanks Thanks Thanks More

by COFFEYSSCHOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lange
May 22, 2023 -

Kerry of Florence responded

Hi, thank you so much for the positive review! We sincerely value your business and look forward to your next visit!

May 18, 2023

Problem was not fixed, looks like they snapped new mirror assembly on but did not tested if it's still shaking/vibrating. I have been dealing with this issue since bought a new car and you are second dealer More

by aro.whodey@gmail.com
Recommend Dealer
No
Employees Worked With
Alisha Hagedorn, Alisha Hagedorn
Jun 01, 2023 -

Kerry of Florence responded

Please give our service manager a call at your earliest convenience, 859-371-8191

May 18, 2023

Everything was quick and efficient. Everyone was friendly and professional. There are no words to describe how great the experience was! More

by Kevin Kinman
Recommend Dealer
Yes
Employees Worked With
Alyssa Porter, Alyssa Porter
May 22, 2023 -

Kerry of Florence responded

Kevin, Thank You for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!

May 18, 2023

Nothing bad. Just a couple things I've sent me about service department. I don't wanna get anybody in trouble. More

by Groomsgreen@yahoo.com
Recommend Dealer
No
Employees Worked With
Alisha Hagedorn, Alisha Hagedorn
May 18, 2023 -

Groomsgreen@yahoo.com responded

It wasn’t that bad. I will go back there but I didn’t wanna just say “yes,” because there are some things that have really annoyed me. I’d rather have someone call me so we can talk about instead of putting it in print though, but I’ve had a hard time getting a hold of someone.

Jul 11, 2023 -

Kerry of Florence responded

Thank You for your feedback.

May 16, 2023

Everyone is very friendly and professional and does a great job for their customers! Excellent. More

by DAVEWINDHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Lewin, Bill Linton, Alyssa Porter
May 17, 2023 -

Kerry of Florence responded

Thank You for this wonderful review Dave!

May 16, 2023

The Service center is confusing at first, but they work quickly and do excellent work. More

by ANGELJUNE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Mikayla Guilkey
May 17, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience! We look forward to your next visit with us!

May 15, 2023

Quick fast service. Online scheduling was easy. Great customer service and convenient location. I scheduled for two recalls and was surprised there were three and it was More

by kyvonnejenkins@gmail.com
Recommend Dealer
Yes
Employees Worked With
Alyssa Porter, Alyssa Porter
May 17, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience! We look forward to your next visit with us!

May 14, 2023

Kerry in Florence provides consistently outstanding customer service. They are courteous, and explain everything they are doing. Their work is efficient. The results are reliable. Jason and his team ar More

by Laura.Sams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lange
May 15, 2023 -

Kerry of Florence responded

Laura, thank you for your kind words and this wonderful review!

May 14, 2023

Natasha was great to work with and got the job done in our shaft available time More

by Scot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natasha Carrara
May 15, 2023 -

Kerry of Florence responded

Scot, Thank you so much for the positive review!

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