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Kerry of Florence
Florence, KY
1,899 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
December 04, 2023
As soon as we walked into the dealership, Ryan greeted us with a smile and immediately asked if there was anything he could help us with. We mentioned we were interested in the Tucson and we all jumped into with a smile and immediately asked if there was anything he could help us with. We mentioned we were interested in the Tucson and we all jumped into one in the lot and showed us the interior and controls. When we told him we'd wanted to test drive one he was quick to get keys and to fill the car for the test drive. We loved the car and told him we needed to talk about it and would come back if we were interested. He gave us the time he would be available and didn't pressure us at all. We came back the next day and purchased a Tucson because of Ryan's great service. More
by Gmarti3
Employees Worked With
Ryan
December 04, 2023
Nice and clean good sales personnel good people to talkt to take there time too expand what is going on with your car to take there time too expand what is going on with your car More
by fred.patterson18
Employees Worked With
Joel Vossmeyer, Alyssa Porter, Jason Lange, Katie Machuta, Shelby Reed, Amy Bass, Mikayla Guilkey, Amanda Whitaker, Alexis Seitz, Emma York
December 03, 2023
Very informative about everything they are doing to my car. Very professional. They did nick my door inside and didn’t tell me when they worked on my locks.. wasn’t happy about that. car. Very professional. They did nick my door inside and didn’t tell me when they worked on my locks.. wasn’t happy about that. More
by Bknob30
Employees Worked With
Mikayla Guilkey
December 02, 2023
Terrible service. I brought my 2017 GLI in for a recall of the clocksping. Had no other problems other than what the clock spring involves: controls on steering wheel I brought my 2017 GLI in for a recall of the clocksping. Had no other problems other than what the clock spring involves: controls on steering wheel not functioning meaning no cruise control, radio volume control etc; air bag light continuously on. Since the clocksping was replaced my park assist randomly goes off when driving, back up camera doesn't function correctly and flashes the screen, windshield wipers go off randomly as well. Someone tried to gaslight telling me it was doing that when I brought it in. The first page of the invoice from the tech states all buttons function. The second invoice states buttons don't function and will need further diagnosis. So you're telling me I have to pay for a diagnosis even though my car was already in service. They give me back my car with more problems I had to begin with. I contacted VW Corp and I don't think they're going to do anything because they know the "fix" creates serious problems. More
by R.T.
Employees Worked With
Shelby Reed, Amy Bass, Amanda Whitaker
December 01, 2023
He was interested in what was best for me and my vehicle, knowledgeable about what he was talking about and right on spot as far as communicating with me. knowledgeable about what he was talking about and right on spot as far as communicating with me. More
by pbruegg1
Employees Worked With
Patrick
