Kerry of Florence
Florence, KY
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This is the first time I've taken my car to it Nissan dealership and being disappointed about getting my vehicle washed will never have them wash my car again dealership and being disappointed about getting my vehicle washed will never have them wash my car again More
They opened up their experience and helped me get the service I was looking for. The time to complete the work was exceptional .. I will bring my car back.. service I was looking for. The time to complete the work was exceptional .. I will bring my car back.. More
I took my brand new 2023 Santa Fe into the shop because when I opened the rear passenger door it would catch on the front passenger door and make a popping sound. My appointment was on Friday at 11:00. I d when I opened the rear passenger door it would catch on the front passenger door and make a popping sound. My appointment was on Friday at 11:00. I did not receive any information the rest of the day. I sent an email on Saturday and a gentleman called me back, explained they tightened the bolts on the door but they have not been able to recreate the popping. I did inform him it does do it intermittently. He gave me the option of them keeping it and continuing to try to make the noise or pick it up. I said keep it until Monday. On Monday, I sent an email and called 1 hour later. At first, the receptionist said they had not looked at my vehicle then a woman’s voice yelled out we can’t get it to act again which was repeated by the receptionist. When I went to pick up the car, it was only the receptionist who greeted and to sign paperwork. No one else came out to speak to me about what they did what will happen if it does it again in the future. I bought my last 2 Hyundais from Jeff Wyler formerly known as Superior. Their service department was sub par due to them saying they did what they were supposed and did not. I was excited about the service department being as good as the sales department. I was extremely disappointed. More
Justin and Jeremy went above and beyond to ensure that I was educated and felt comfortable with the process of buying a new car for the 1st time. I am extremely grateful to be driving a new car that I feel was educated and felt comfortable with the process of buying a new car for the 1st time. I am extremely grateful to be driving a new car that I feel safe in and that I can afford. Customer service at its best !!! You should give them fellas a raise. More
The service center needs a lesson in customer service. The service desk girls don’t know what Customer Service is. They don’t know how to smile or greet the customer satisfactorily. I feel like I’m more o The service desk girls don’t know what Customer Service is. They don’t know how to smile or greet the customer satisfactorily. I feel like I’m more of a bother then a needed customer. More