Kerry of Florence
Florence, KY
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Everything about is their service department is extremely professional. Mikaela is very knowledgeable and helpful within her job and a pleasure to work with. I have at the least 5 nissans at any given time f professional. Mikaela is very knowledgeable and helpful within her job and a pleasure to work with. I have at the least 5 nissans at any given time for my family. Our work has always been done by Kerry. I do have to say though, it can be hard to get thru to the service department at the moment I have the time to place a call. More
They were easy to schedule an appointment with And Stephanie did a great job keeping me informed about what needed to be done and future service items.Service was performed in a timely manner as well. Stephanie did a great job keeping me informed about what needed to be done and future service items.Service was performed in a timely manner as well..Great service!! More
Had a check engine light on my Tiguan and when they replaced the part. Picked it up the next day as it was not in stock. I drove it and looked down and noticed the check engine light was on. So I to replaced the part. Picked it up the next day as it was not in stock. I drove it and looked down and noticed the check engine light was on. So I took it back and the service employee had them check it out and said they would need to take another look at the issue. Provided me a loaner car and kept me informed on what was going on. As this issue was the first time they have seen this issue and had to order another part to fix the problem. Came back to pick it up and they didn’t charge me for the additional part and explained what happened and why. I know they had my car for a dews days, but they made it right for me the customer. Great Job Team. More