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Kerry of Florence
Florence, KY
1,899 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 18, 2023
I was in and out but the people are not together and are not friendly nor organized. I can't wait till my last oil change to be done and over with cause nobody knows what's going on with my husband's dash o not friendly nor organized. I can't wait till my last oil change to be done and over with cause nobody knows what's going on with my husband's dash or headlights. The service manger said the headlights will go on and off being reflected from signs so we said ok but for 2 months now the headlights stopped doing that and now the radio started it so my experience since the last 2 times I was there is no help at all More
by mhisle1973
Verified CustomerEmployees Worked With
Service team and management
August 18, 2023
Gir at the desk was rude they don’t listen to what your telling them and the issue is still there the mechanic the girl ask him a question he look confused and then they had to remind him my car and then a telling them and the issue is still there the mechanic the girl ask him a question he look confused and then they had to remind him my car and then all he had to say it’s fine run great customer service is bad. More
by lori.segura68ls
Employees Worked With
Service area
August 17, 2023
Had to wait over 2 months for repairs (said I needed a new engine); but only replaced the battery and starter, said the engine wasn’t “seized”. Told it was “ready”, so picked it up, only for it to stall new engine); but only replaced the battery and starter, said the engine wasn’t “seized”. Told it was “ready”, so picked it up, only for it to stall while pulling out of the dealership in the middle of KY 18. Such a fail. More
by robinrichardson924
Employees Worked With
Amanda Whitaker
August 17, 2023
When they replaced my engine they didn’t even put my battery in correctly. My car stopped on the highway on the way home. Once I did get it to the battery shop, he said they didn’t even have it connecte battery in correctly. My car stopped on the highway on the way home. Once I did get it to the battery shop, he said they didn’t even have it connected correctly. Very frustrating. More
by Jgray0903@yahoo.com
Employees Worked With
Amanda Whitaker
August 17, 2023
They made it seem like they were doing me a favor honoring the service I paid for when purchasing the car. Eventually we came to an agreement. The situation wasn’t ideal maybe future visits will be b honoring the service I paid for when purchasing the car. Eventually we came to an agreement. The situation wasn’t ideal maybe future visits will be better. Since I also purchased the extended warranty this will be a long relationship. More
by RANDAN
Employees Worked With
Joel Vossmeyer
