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Kerry of Florence
Florence, KY
1,899 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
December 05, 2023
Jason went out of his way to verify our issue quickly, allowing the replacement part to be ordered ASAP. The repair was completed by noon the next day, allowing us to leave on time for a planned trip. Eve allowing the replacement part to be ordered ASAP. The repair was completed by noon the next day, allowing us to leave on time for a planned trip. Everyone did a first class job! More
by edandging
Employees Worked With
Jason Lange, Jason Lange
December 04, 2023
I've have good experience in the past until my last service. The girl that attended to me had a terrible customer service. She told me it was gonna take 1 hour and 30 minutes for my oil change and I wa service. The girl that attended to me had a terrible customer service. She told me it was gonna take 1 hour and 30 minutes for my oil change and I waited for almost 3 hours in the Lobby and few people came after me and left me there. When the service was done she had an attitude and was very slow with the payment process. I ended up spending 3hours for something that was gonna take 1hour and 30 minutes. I felt treated like someone who was getting free service. More
by Lembeagape9
Employees Worked With
Faith
December 04, 2023
I was told a walk-in was fine but not given a specific time; others were told the same, and we all showed up around the same time. Because of that, I had a nearly 3 hour wait, and the next day, I discover time; others were told the same, and we all showed up around the same time. Because of that, I had a nearly 3 hour wait, and the next day, I discovered my speakers weren't working. Of course, the speakers could have been a separate event, but it's strange that it happened right after a multipoint inspection. More
by JW010
Employees Worked With
Patrick
December 04, 2023
Amazing. He was professional and patient. Answered all my questions throughly. He was beyond knowledgeable of the vehicle and systems. He was professional and patient. Answered all my questions throughly. He was beyond knowledgeable of the vehicle and systems. More
by KELLY.KANELLIS
Employees Worked With
Brent
December 04, 2023
Ms Bass was friendly, professional and kept me updated about progress regarding my repairs. My VW was ready ahead of time because of her skills. about progress regarding my repairs. My VW was ready ahead of time because of her skills. More
by Lbroering
Employees Worked With
Amy Bass, Amy Bass
