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Kerry of Florence

Florence, KY

4.5
1,899 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,899 reviews

September 03, 2023

Took car in for update and they completed service quicker than expected. Thank you! Great job! More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bass
Sep 07, 2023 -

Kerry of Florence responded

Pete, Thank You for sharing your positive experience with us, We look forward to your next visit with us!

September 02, 2023

It is quick and efficient. The dealership I bought the car from went through all the points of inspection, told me what fluids they topped up etc... More

by dinseyreadk
Recommend Dealer
Yes
Employees Worked With
Lauren Caudill, Lauren Caudill
Sep 02, 2023 -

dinseyreadk responded

Always very quick and efficient met. I prefer they go through each of the points of inspection with me. Not just the trouble areas. That way I know it has been thoroughly inspected.

September 02, 2023

They fixed my car when it was broke an it was covered under warranty. An I really appreciate that More

by Lynnwilhoite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisha Hagedorn, Mikayla Guilkey, Stephanie Ballinger
Sep 07, 2023 -

Kerry of Florence responded

Lynnwilhoite, We are happy we were able to help you out and look forward to your next visit with us!

September 01, 2023

The service department staff was not very friendly and they seemed disorganized. The normal girl was not there that day. They also put the wrong mileage in for my next service time into my car. More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure what her name was
Sep 07, 2023 -

Kerry of Florence responded

Thank You for your feedback Julie and we do apologize for your recent experience with us.

September 01, 2023

Easy & never pressured There was no pressure, I was in and out. Overall a positive experience. More

by CHRISNEWMAN1973
Recommend Dealer
Yes
Employees Worked With
Bill Litton
Sep 01, 2023 -

CHRISNEWMAN1973 responded

Thanks

September 01, 2023

They went above and beyond my expectations to make sure my car was fixed correctly. Mikayla was always available to answer any questions I had . Thank you so much !! More

by NOS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Guilkey
Sep 07, 2023 -

Kerry of Florence responded

Thank You for this wonderful review! We look forward to your next visit with us!

September 01, 2023

Everyone has been friendly, helpful, and easy to work with from their initial point of contact to financing our purchase. More

by REBECCA.BORAH
Recommend Dealer
Yes
Employees Worked With
Justin Brierly
Sep 07, 2023 -

Kerry of Florence responded

Thank You for this wonderful review and kind words about our team. Congratulations!

September 01, 2023

Service completed but warning service lights were not reset. It would have been nice to have a car wash More

by Lhoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Guilkey
Sep 01, 2023 -

Lhoman responded

Service lights not reset.

Sep 01, 2023 -

Lhoman responded

Kerry of Florence Sep 1, 2023 Lhoman VERIFIED CUSTOMER Service completed but warning service lights were not reset. It would have been nice to have a car wash

September 01, 2023

Very pleased with our cars, salesmen, and deals. We tested out quite a few cars and salesman was very accommodating. More

by DOLORES429
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick and Charles
Sep 07, 2023 -

Kerry of Florence responded

Thank You for this wonderful review! Congratulations on your new Mazda purchase!

September 01, 2023

Everyone was very helpful and polite. Service was good didn't take to long to purchase and out the door. More

by SHANSHINE_B41049
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Linton, Oliver Theissen, Tony Stoeckle
Sep 07, 2023 -

Kerry of Florence responded

Thank You for this wonderful review!

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