Kerry of Florence

Couldn't have gone more smoothly! Great staff! Helpful put not over the top or pushy. I don't love shopping for cars and this was by far the best experience I have ever had. Our sa Great staff! Helpful put not over the top or pushy. I don't love shopping for cars and this was by far the best experience I have ever had. Our salesman Mario was very knowledgeable about the automobile and the entire process. More

Excellance in every way!!! Integrity, professional, very nice people. We couldn't ask for a better experience! They were not pushy, asked what my needs were and then fulfilled t Integrity, professional, very nice people. We couldn't ask for a better experience! They were not pushy, asked what my needs were and then fulfilled those needs. My car is perfect for me. I would recommend this dealership to anyone; this is my second time to lease from Kerry and would do so again! Thank you so much!!! More

Great service A repeat customer & my husband bought a new car at the same time. Great deals for multiple cars & repeat customer. Worked with my price range the bes A repeat customer & my husband bought a new car at the same time. Great deals for multiple cars & repeat customer. Worked with my price range the best they could to get it where I wanted it, same for my husband. More

Hyundai Service Poor at Best. Tried to stop by dealer for service on my new Tuscon with transmission issues...which many seem to have.... Too busy to help me. Scheduled an appt to Tried to stop by dealer for service on my new Tuscon with transmission issues...which many seem to have.... Too busy to help me. Scheduled an appt to drop it off 4 days later. Dropped it at 8:05 and finally called around 3 to see what was up. No one answered service lines after several tries. Receptionist said she could take a message but suggested I leave a msg for them to call me...I did and they didn't. Called over an hour later and was put on hold twice and finally someone came on and said they test drove it and found no problems...even tho many on Hyundai reviews had the same problem I went in with. Told the service dude I probably would not be back if this is the way the run their operation!!! More

Too many surprises Way too secretive during the buying process. I didn't feel like I got a good deal.Lots of last minute surprises that hadn't been discusses earlier. Way too secretive during the buying process. I didn't feel like I got a good deal.Lots of last minute surprises that hadn't been discusses earlier. More

No concern for customer only bottom dollar. Poor Service!!!! I have a 2012 Nissan Frontier 4x4 V6 manual. The clutch burnt out at 34,000 miles. This truck was only used for daily driving and never misused. I pro I have a 2012 Nissan Frontier 4x4 V6 manual. The clutch burnt out at 34,000 miles. This truck was only used for daily driving and never misused. I proceeded to work on my truck by myself, in pure anger and wonderment for the cause, because there was no part of me that felt responsible for paying for a clutch replacement. After putting the truck on a lift myself and stripping it down to the last bolt that holds the housing of the transmission case on, I was able to view a portion of the back of the flywheel which looked like a crack with a weld on it. I called the Nissan dealership for advice and they shot me down saying there was nothing they would do for me calling the clutch a perishable item; totally disregarding it's mileage and my concerns. I then called corporate Nissan, who then coerced me to stop what I was doing and tow it up to the dealership to have it diagnosed for their (corporate's) records so that they can go from there as to help deal with my concerns. I then had it towed to the dealership. After a few days the dealership calls me and tells me that they will be starting to look at it and the cost of diagnoses was $630.00. I informed them during the call that they better not be expecting me to pay that and that Nissan corporate stated that they were going to take care of it and needed the diagnostic for their evaluation. They said okay and started their business. The next day I receive pictures of a burnt out clutch front and back, and the front of the flywheel with pressure points on top and bottom suggestive of an unbalanced flywheel. they didn't send me a picture of the back of the flywheel to where I took a picture of when I previously worked on it that showed the crack and the weld. When I called back up to talk to the tech, he first responded that their wasn't a crack on it at all. He then call me back moments later after looking at the flywheel and confirmed that yes their sure was and he's never seen anything like it but the other technician that took it apart said he's seen this many times and that the flywheel was fine and claiming the clutch was the cause of both clutch and flywheel damage. This, they claimed, was deductive reasoning. Corporate Nissan was then called again after hearing this and a district manager was called upon to take a look at the case. Another couple of days go by and a meeting between district manager and the service manager take place. The district manager was supposed to call me when he got there to review the case, per reported by one of the techs at the dealership. But instead, the Service Manager of the dealership calls me and states the district manager has stated that they will cover parts and I will be responsible for labor. The breakdown was $1260.00 for labor and $700.00 for paid-for parts. Mind you, I had originally bought these parts and returned them totaling $550.00. Anyways, I still of course am not satisfied with the result from the meeting so I call corporate again for further assistance and they involve a regional specialist to review my case and concerns. I hear back from her within the next few days and she claims that she has to stand by the original offer of parts paid for by Nissan and I pay for labor. She stated that she can only go on what the diagnosis of the dealership and district manager gives her. So when I told her at that point, I was willing to take the parts and tow my truck by to my garage to do the service myself she agreed and told me to have the dealership order the parts for me and go from their. When I called the dealership, the service manager got on the phone and informed me that they won't just give me parts. I'd either have to take the parts and have it repaired at the shop or not at all. ON TOP OF THAT, they were saying that I was responsible for a diagnostic fee of $630.00. WHAT?!!! I then contacted the regional specialist at corporate Nissan again and told them what the dealership was expecting me to pay when I was assured earlier that it would be taken care of by corporate because the diagnostics was for their records to decide how to help me further. I told them now I'd just like you (corporate Nissan) to take care of diagnostic fee in which was your responsibility in the first place, scratch the free parts, and let me walk away with my truck so that I can do it myself. They responded by stating that they were only going to stick to the original offer for parts and labor. So not only would I not be helped at all if I took my truck back to my garage to start all over again after 3 weeks of nothing; I was also being stuck with a bill of $630.00. WOW. Bottom line, If you ever have anything go wrong with your vehicle, especially parts that should of lasted so much longer than they did, DO NOT go for help from KERRY NISSAN in Florence, KY or expect help from CORPORATE NISSAN as they will only care about their own interests, which is money. Thanks Nissan for making me pay for absolutely nothing... More

They came through for me in every way. I asked for a particular vehicle and they found it for me. They gave me a great price and were completely honest with me. Some dealerships did not eve I asked for a particular vehicle and they found it for me. They gave me a great price and were completely honest with me. Some dealerships did not even get back to me. They found me exactly what I wanted and at the right price great experience. More

Excellent place to visit! Kerry Hyundai was attentive to my needs, had me in and out in about an hour and a half. The Manager and my Sales Consultant were friendly and professi Kerry Hyundai was attentive to my needs, had me in and out in about an hour and a half. The Manager and my Sales Consultant were friendly and professional. Laid everything out so I could understand it. More

Tucson Lover!!!! I bought my Tucson in 2014, I fell in love with a 2013 Tucson at that time even though the 2014 was actually cheaper. At the time I bought the car my I bought my Tucson in 2014, I fell in love with a 2013 Tucson at that time even though the 2014 was actually cheaper. At the time I bought the car my credit was in the can I had a very large down payment and just wanted to finance the rest for credit purposes. I am now wanting to upgrade to a newer one using my 13 as a down payment. Hoping that my credit will be reflected as better so I can get a better rate. They worked with me there they were all very nice and the service center for oil changes I really convenient. . More

service Good,I love my car and i named him Ceaser and he is doing great I wish it would stop raining so we can drive in the sunshine Good,I love my car and i named him Ceaser and he is doing great I wish it would stop raining so we can drive in the sunshine More