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Kerry of Florence

Florence, KY

4.5
1,899 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,899 reviews

September 14, 2023

Very nice customer relations but not 100 percent maintenance conscious did not insure all tires had same tire pressure as new one purchased More

by senseicliffie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Know non of them
Sep 20, 2023 -

Kerry of Florence responded

Thank You for this wonderful review and feedback!

September 13, 2023

Once I got in for the appointment things were fine but it took a three month wait to get in. I had recall work done. Had I needed more timely work done I would have gone elsewhere. I would never have wai More

by Jeff Feist
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t have a name
Sep 18, 2023 -

Kerry of Florence responded

We apologize for your recent experience. Your recall is a body cavity wax, that does takes time to do. It's not typically a repair that we do in the express lane. We hope you will give us another chance. Thank You

September 13, 2023

Representative at the service desk was polite and answered all of my questions. The service I requested to be done on my car was completed in the time frame I was told. The cost of the service compl More

by MPMCKINLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Guilkey
Sep 14, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience with our team!

September 12, 2023

My experience with Kerry service overall was good. The scheduled appointment was taken care of in reasonable time and so far the work completed appears to be very good. My service advisor was a little More

by wilson_energy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vossmeyer, Amanda Whitaker
Sep 12, 2023 -

Kerry of Florence responded

Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!

September 12, 2023

The service crew are the best and are willing to make my experience meaningful. I trust going to the dealership to have all my car work done. Its the respectthey show. More

by CV284MPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Porter, Jason Lange, Alisha Hagedorn, Katie Machuta, Shelby Reed, Lauren Caudill, Amy Bass, Mikayla Guilkey, Stephanie Ballinger, Amanda Whitaker
Sep 14, 2023 -

Kerry of Florence responded

Thank You for your kind words and this wonderful review!

September 10, 2023

Clean, responsive, friendly, professional, well stocked, adaptable, honest, trustworthy, fair, timely, well organized, patient, understanding.. More

by RWM123Z
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Brierly
Sep 12, 2023 -

Kerry of Florence responded

Hello, We appreciate your positive review about your recent experience with us! We sincerely value your business and Congratulations!

September 09, 2023

It was very easy to set my appointment and they were very quick with an estimate. I approved the work and when there was an issue with parts she contacted me immediately to get approval. They communicate v More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Guilkey
Sep 12, 2023 -

Kerry of Florence responded

Hello, we're glad to hear you enjoyed your visit. We sincerely value your business and look forward to your next visit!

September 09, 2023

Joe Odle is awesome. Greatest car buying experience ever. Also shot out to Mr collins and mr campbell. Awesome experience More

by michaelchadarrowood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe odle, Bill Lewin, Trent Kessans
Sep 12, 2023 -

Kerry of Florence responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and Congratulations!

September 08, 2023

Good service. Always a pleasant experience. Quick and efficient. They do a good job communicating with the customer More

by DEBORAHONKST
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Lexi
Sep 12, 2023 -

Kerry of Florence responded

Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!

September 08, 2023

It's a nice, and clean workplace. The employees are nice, respectful and patient. I recommend it to anyone looking for a new car. More

by SWISE2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy, Bill Lewin, Justin Brierly, Jason Lange, Natasha Carrara
Sep 12, 2023 -

Kerry of Florence responded

Hello, we're glad to hear you enjoyed your visit. We sincerely value your business and Congratulations!

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