Kerry of Florence
Florence, KY
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I've been here twice now with my Rogue and it's been convenient and relatively quick getting work done. I'll be back for my next warrantee checkup... convenient and relatively quick getting work done. I'll be back for my next warrantee checkup... More
Friendly service that was fast. Had a dashboard rattle that turned out to be my garage door opener. Service manager could not have more responsive and didn’t laugh at me when the real problem was found. that turned out to be my garage door opener. Service manager could not have more responsive and didn’t laugh at me when the real problem was found. More
Sales and Finance folks in Florence (as well as Body Shop in Covington) have been fantastic. We currently lease 4 vehicles from your dealership. The Service Center, however, has been consistently delayed and in Covington) have been fantastic. We currently lease 4 vehicles from your dealership. The Service Center, however, has been consistently delayed and lacks communication along the way. Have an SUV with a major recall, unable/unsafe to drive and no open appointment for over 4 weeks?? Unacceptable! All that to say that I was delighted by Eric Bangle’s immediate response when he received my initial review. It is my understanding that these mishaps did not occur on his watch; he was awesome in Sales and will undoubtedly turn the Service Department around. More