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Kerry of Florence

Florence, KY

4.5
1,899 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,899 reviews

December 29, 2021

Front counter Not very honest. If it wasn’t for possible warranty work would not let them do work for me. More

by Disgruntled
Customer Service
Recommend Dealer
No
Employees Worked With
Joel Vossmeyer, Eric Bongle
December 29, 2021

They keep lying to us every time we get our oil changed by claiming we need services done that do not need to be done. More

by NOEMAIL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Porter
December 29, 2021

Very friendly and supportive. They are able to provide good recommendations to customer base on the actual needs. More

by joyce.nam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eythan Combs
Dec 30, 2021 -

Kerry of Florence responded

Hi, thank you so much for the positive review!

December 29, 2021

Great experience! Was totally satisfied. Went above snd beyond to get my car back to me ASAP! More

by PAPEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Hall, Shelby Reed
Dec 30, 2021 -

Kerry of Florence responded

Hi, thank you so much for the positive review!

December 29, 2021

My check engine light came on after my update. Wasn’t told anything other than my knock sensor was bad. I had to ask questions that were answered by no one. I even called to ask after the fact and was to More

by raudidave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Porter
Dec 31, 2021 -

Kerry of Florence responded

Hi, it is disappointing for us to hear that your experience was anything less than great. When you have an opportunity, please reach out to us at (859) 371-8191 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

December 29, 2021

Hyundai service has always been professional, friendly and accurate on meeting my service maintenance needs. Eric, Alyssa,and Joel at the front counter are always helpful. Kerry's also have a nice 'quiet More

by LWKEENAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Luwen, Joel Vossmeyer, Alyssa Porter, Eric Bongle, Jason Lange, Alisha Hagedorn, Katie Machuta, Sam Hall, Patrick Jamison, Shelby Reed
Dec 30, 2021 -

Kerry of Florence responded

Hi, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!

December 28, 2021

I took my 2022 Tucson to get the Protection Package put on and I had no issues More

by ANDREWEDGINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Theissen
Dec 29, 2021 -

Kerry of Florence responded

Hello, we're glad to hear you enjoyed your visit.

December 28, 2021

Good service in an emergency situation while daughter was in town and needed repairs before leaving More

by swills1809
Recommend Dealer
Yes
Employees Worked With
Katie Machuta
Dec 29, 2021 -

Kerry of Florence responded

Thank You for this wonderful review.

December 28, 2021

Eric in the service department is the GOAT. He took great care of me and was super accommodating! 10/10 would service again. Sales team is also GOATED. Always enjoy chatting with these guys while my vehicle More

by Cole Hopkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bongle
Dec 29, 2021 -

Kerry of Florence responded

Cole, Thank You for this great review and kind comments.

December 28, 2021

Kerry Nissan Florence Kentucky is experiencing new inventory issues. Wanted to see a 2022 GT-R oh well. More

by gjroberts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Hall
Dec 29, 2021 -

Kerry of Florence responded

Thank You for this feedback, we are hoping to get more inventory in as well. Please check back in with us, as vehicles come in weekly.

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