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Kerry of Florence

Florence, KY

Overview
Reviews
Vehicles
4.5
1,899 Reviews
Call Dealership (859) 371-8191
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8053 Burlington Pike

Florence, KY

41042

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Showing 1,899 reviews

September 30, 2023

Service was ok, had t wait for 2 weeks to get it fixed. Once it was fixed took a few hors! More

by bartrim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Ballinger
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Oct 03, 2023 -

Kerry of Florence responded

Thank You for your feedback.

September 30, 2023

Service was quick and easy. Everyone was very friendly and professional. I would highly recommend. More

by errudd01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Porter, Jason Lange, Alisha Hagedorn, Lauren Caudill, Amy Bass, Mikayla Guilkey, Stephanie Ballinger
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Oct 03, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience and this wonderful review!

September 28, 2023

Took great care of my car, would go back! Got me out in a timely manner. More

by shoediva16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Reed, Amy Bass
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Sep 29, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience!

Sep 29, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience!

September 28, 2023

Good, thorough, efficient process. Ryan is the GOAT. Enjoying the vehicle. Thanks for everything! 15 More

by JDHARR6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Egger, Ryan Navaiaux
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Sep 29, 2023 -

Kerry of Florence responded

Thank You for your kind words and this wonderful review!

September 28, 2023

Reliable and honest dealer…. have been taking my vehicles there for years…and that will not change anytime soon More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Machuta, Mikayla Guilkey
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Sep 29, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience! We look forward to your next visit with us!

September 28, 2023

Everyone there went out of their way to help me! Especially Elijah ,Bill and Joe More

by SANDRAKAYSCOTT1953
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe , Bill Lewin, Elijah Hutton
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Sep 29, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience!

Sep 29, 2023 -

SANDRAKAYSCOTT1953 responded

Thanks for everyone’s help!

September 27, 2023

Everything went as expected, car was done soonner than I expected. Everyone was professional and curious. More

by Thospayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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Sep 27, 2023 -

Kerry of Florence responded

Thospayne, Thank You for this wonderful review!

September 23, 2023

No deals to be had. But they did let us take car home overnight to our mechanic. More

by jjfishpond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick Epperson
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Sep 25, 2023 -

Kerry of Florence responded

Thank You for your feedback!

September 22, 2023

They did a Great job on My SUV and they worked with me on getting everything done More

by NOS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Guilkey
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Sep 25, 2023 -

Kerry of Florence responded

Thank You for your positive review!

September 21, 2023

Dropped my car off on Monday about the peeling paint which is a known problem with Hyundai. Was told that the recall was only on 2017-2018 vehicles but that pictures were sent to see if the problem woul More

by tmc6_99
Service Communication
Recommend Dealer
No
Employees Worked With
I believe Amanda was the person listed on my email but isn’t part of my complaint. , Amanda Whitaker
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Sep 22, 2023 -

Kerry of Florence responded

Tyann, our service manager will be reaching out. You didn't fall under the category for the paint extension, so we opened a case with Hyundai and they have yet to approve the PA. We are at the mercy of Hyundai right now, there is Unfourtanely nothing we can do until they approve or deny the repair.

Sep 28, 2023 -

tmc6_99 responded

While I appreciate the response from you we are now sitting at almost 2 weeks with no contact after initial drop off and pick up of my vehicle. This clearly goes back to my customer service complaint. I was told Hyundai normally responds within 24 hours and that at the latest I should have a response by 9/20. Here it is 9/28 and still no one has contacted me.

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