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Kerry of Florence

Florence, KY

4.5
1,899 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,899 reviews

January 03, 2022

I was trying to get appt with Nissan since a month and they got me in right away. Excellent costumer service!! Definitely I will go to them with all my car issues. More

by ABDALLAH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisha Hagedorn
Jan 04, 2022 -

Kerry of Florence responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

January 02, 2022

After 2 weeks, did not fix problem. Actually made it worst. Now, no heat, no A/C. More

by GLENNROBERTS132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Hall
Jan 03, 2022 -

Kerry of Florence responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give our service manager Steve a call at 859-371-8191 so we can work towards a solution. Thank you and have a great day.

January 02, 2022

Very friendly and helpful staff. The service department is also very helpful, answering questions without hesitation. More

by TA.ASHCRAFT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lewin, Dave Shaw, Patrick Jamison
Jan 03, 2022 -

Kerry of Florence responded

Hi there, we are very happy to have provided you with such a positive experience!

January 01, 2022

Patrick was my service advisor he helped get my wife’s vehicle in at short notice and we were able to pick it up by days end all issues fixed and covered under warranty! He did a fantastic job! More

by JAMBURGEY.89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Jamison
Jan 03, 2022 -

Kerry of Florence responded

Thank you for the time to let us know how we did. We hope you have a great day!

December 31, 2021

Good service, especially during such a long lasting pandemic. It’s not easy to get a loaner due to the computer chip shortage. More

by MSWARNKE2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Porter, Patrick Jamison
Dec 31, 2021 -

Kerry of Florence responded

Thank You for this great review!

December 31, 2021

Service desk receptionist very nice and answered all my questions thoroughly. I was kept updated. Good experience. More

by KRISTIN94L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Machuta
Dec 31, 2021 -

Kerry of Florence responded

Thank You for this great review!

December 31, 2021

Great service and very knowledgeable. They were friendly and accommodating. I would recommend to anyone. More

by SHEILAKAY1961
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lewin, Stacey Walton
Jan 03, 2022 -

Kerry of Florence responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 31, 2021

Was able to purchase desired vehicle timely and at a fair price with no hassle. Will purchase from this dealership again in the future. More

by HKABLE80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Linton, Oliver Theissen
Jan 03, 2022 -

Kerry of Florence responded

Hi there, we are very happy to have provided you with such a positive experience!

December 31, 2021

Very helpful and willing to accommodate me with no appointment. Answered all questions. Super friendly More

by KYFAY50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bongle
Jan 03, 2022 -

Kerry of Florence responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 31, 2021

The service department went above and beyond to make my experience a great one. What started off with a mistake they turned into a wonderful experience! More

by danny73171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The driver was amazing, I can’t remember her name.
Jan 03, 2022 -

Kerry of Florence responded

Hi there, we are very happy to have provided you with such a positive experience!

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