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Kerry of Florence

Florence, KY

4.5
1,899 Reviews

8053 Burlington Pike

Florence, KY

41042

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Showing 1,899 reviews

November 09, 2023

On time delivery Excellent customer service. Very transparent and responsive service. Thank you very much team More

by Vinay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Vossmeyer, Alyssa Porter, Jason Lange, Katie Machuta, Shelby Reed, Lauren Caudill, Amy Bass, Mikayla Guilkey, Amanda Whitaker, Alexis Seitz
Nov 10, 2023 -

Kerry of Florence responded

Thank You for sharing your positive service experience. We look forward to your next visit with us.

November 08, 2023

Great communication from Amy , quick and clear updates. Friendly and easy to work with. First time interacting. More

by REYOLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Bass
Nov 08, 2023 -

Kerry of Florence responded

Thank You for your kind words about our team and your service visit with us.

November 07, 2023

Patrick did a great job helping explain the benefits and coverage I had and helping me through the process of correcting a past error in my oil change coverage. More

by DMKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick that I worked with was in the service dept., Patrick Epperson
Nov 08, 2023 -

Kerry of Florence responded

Thank You for sharing your positive experience with our team. We look forward to your next Oil Change service with us.

November 07, 2023

It takes two months to get a warranty appointment. ... What good is a warranty if you can't get service?? More

by DANCETRULO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Whitaker
November 06, 2023

My Nisssn Pathfinder was not given a very thorough diagnosis and no helpful info was given. My Pathfinder has developed a rubbing noise and it was dropped off for a diagnosis and the shop foreman hear More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Guilkey
Nov 08, 2023 -

Kerry of Florence responded

Steve, please give our service manager a call at your earliest convenience.

November 05, 2023

There was great communication and explantations for the recommendations that were suggested. My oil change cost me $300 though. More

by SHERRYRYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma York
Nov 06, 2023 -

Kerry of Florence responded

Hello, thank you for your kind words and this wonderful review!

November 04, 2023

Clean,bright, and easy to find. Pleasent, knowlegable staff and everything was in a quick manner More

by DAVIDHINTON94723
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Linton
Nov 06, 2023 -

Kerry of Florence responded

David, thank you for your kind words and this wonderful review!

November 04, 2023

Very supportive, and Patrick Edwards really helped me out and was very genuine. I was very pleased More

by NEBULA.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Edwards
Nov 06, 2023 -

Kerry of Florence responded

Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!

November 04, 2023

I really enjoy my experience there and appreciate how well they work with me in a professional manner More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla Guilkey
Nov 06, 2023 -

Kerry of Florence responded

Donald, thank you for your kind words and this wonderful review!

November 04, 2023

No hassle easy to get everything done good experience overall I just wish it was a little closer to my house More

by JARRASMITH0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Bitler
Nov 06, 2023 -

Kerry of Florence responded

Hello, thank you for your kind words and this wonderful review! Congratulations!

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