Kerry Ford, Inc.

Saw an ad on TV for 10K off 2011 F150. Looked around on internet and called and the guy offered 12K off. When it sound too good to be true it usually is. Got there and the person I spoke to wasn't there. internet and called and the guy offered 12K off. When it sound too good to be true it usually is. Got there and the person I spoke to wasn't there. They assigned my Salesperson and we set down to talk. Told him upfront I wasn't buying tonight and I had 1:45 min to discuss before I had to leave and pickup my kids. He wrote down my information and then told me he couldn't help me tonight and I would have to come bad tomorrow. I asked told him I wanted to get the financial details tonight and if we agreed I would be back in the morning. They refused to give me pricing and told me to come back tomorrow. I ended up going back and they tried to low ball me on my trade-in, told me they could only honor the 10k ad, but to do that I had to finance with them at 10% interest. For a person with an 800 credit score that is crazy. After going round and round they upped my score, got less than the advertisement (around 8 off) and 2.9% interest through other financing. During the discussions they told me the rebate didn't affect the interest rate but also told me I couldn't take the rebate without the interest rate. He also told me if I didn't take it he could get me lower interest through the same ford lender. They are crooked. I was OK with the financing I got, but you need to know what you are walking into and be persistent. After wards is where the fun starts. I had issues with the door weather stripping the next day and called them 2 days after purchase notifying them. I sent pictures and they said they ordered the parts and would call me when they arrived (2 days approx.). They then called the next week asking me to take the card down so they could look at the issue. We recalling the prior discussion the salesperson told me he was new and they couldn't do that and I would need to bring the truck down. So I took the truck down. The parts were not in stock. The service guy tried to blame me for breaking the trim and after arguing he told me he would order the parts and when they arrive (approx. 2 days) they would call me to bring the truck in. A week later after no call I called them and was told there was no record of me in the system. They transferred me back to my sales person (who wasn't in) and then I was transferred to the sales Manager. He told me he would make sure it was taken care of and would call me first thing in the morning to make sure the correct part is ordered. No call the next day. Called him the day after and was told that the dealership is the busiest in the area and he didn't get a chance to call be (BS). He then said he had something personal to take care of real quick and would call me back in 30 min. It's now midnight and there was no call. Ohh. and did I mention that during every call I was asked if I had received my survey. I was also told at one point to bring it in and they would fill it out for me. At this point I cancelled my extended warranty, called Kings Ford and met with a nice fellow in service who made sure I was taken care of. I will never deal with Kerry Ford again. More

Would not give me an appraisal on my trade in without sitting down and making a deal.Had no idea what my trade in value was and if I would have any negative equity in my car and if I could afford new or sitting down and making a deal.Had no idea what my trade in value was and if I would have any negative equity in my car and if I could afford new or used.I went to another Ford dealership (see my post earlier) and they had a trade in value and 5 or 6 different finance options in about 20 minutes.Not only did Kerry lose my business (bought 2012 Flex) they also lost another new car sales to a family member.If you are looking for low pressure sales tactics and friendly customer service do not visit Kerry Ford. More

My truck was towed to Kerry Ford and left outside since the Service Dept. was not open (a Saturday night). First thing Monday morning I received a call from Svc. Dept. letting me know they truck was alrea the Service Dept. was not open (a Saturday night). First thing Monday morning I received a call from Svc. Dept. letting me know they truck was already inside and diagnosis had begun. Truck remained there for 4 days due to difficulty finding the problem but I was kept aware of the progress by Brandon. When ready to go, Kerry sent their Valet car to get me. That was very much appreciated. More

It was obvious the folks I dealt with really care about the customers that come in their doors!! They took the time to drive with me so they could hear what I was hearing and didn't recommend anything othe the customers that come in their doors!! They took the time to drive with me so they could hear what I was hearing and didn't recommend anything other than what was needed. Awesome job!! More

Received a recall letter in the mail on my ford F-150.I had made an appointment with Fairfield Ford to do the repairs,but they called back to cancel because they were closing their doors.Called Kerry Ford had made an appointment with Fairfield Ford to do the repairs,but they called back to cancel because they were closing their doors.Called Kerry Ford to reschedule recall repairs. received an appointment reasonably quick and around my schedule. service was good and took less time than they expected. Overall service was excellent and speedy. More

Excellent price for a dealership and quick service on top of that. They were very good at expediting the service work since they were very busy. of that. They were very good at expediting the service work since they were very busy. More

I had a great experience with Kerry Ford. I have dealt with Fairfield Ford in the past and never have I had the courtesy that I did with Kerry Ford. Rob has followed with me on additional service that co with Fairfield Ford in the past and never have I had the courtesy that I did with Kerry Ford. Rob has followed with me on additional service that could not be completed during my last visit. I also recieved coupons. That never happened with Fairfield Ford. Thanks for a satisfactory visit. More

Went in to look at a used car I saw online, which looked like a good deal. Gary was the first to show up. First, rather than promoting his own, he was condescending of other dealerships. After the test d like a good deal. Gary was the first to show up. First, rather than promoting his own, he was condescending of other dealerships. After the test drive, things were orchestrated to ensure I was cornered and could not easily leave (asking me to park the car near the sales desks, rather than by my car or where it was originally parked). Immediately, he went into the hard sell, high-pressure sales mode. I made it abundantly clear that I would not be buying today, as I need to do more research and check other listings (I had a printout with other local cars I wanted to see). Earlier I had inquired about a CarFax report, and Gary said it would be no problem, he would have it printed when I was ready to sign the papers, which is strange- every other dealer has printed them as soon as we get to a printer. I told him I wanted to see it before I would even consider another step, which is when he got his manager. At this point, he revealed they do not use CarFax, but rather AutoCheck. He still refused to print it, instead only showing it on screen, and CONCEALING elements they clearly did not want me to read, including that the car had just been purchased from an auction. They also went through the list of sleazy used car sales lines, like someone else was coming in to look at it tomorrow; it's an unbeatable, amazing deal (at sticker price); etc. That said, the car itself seemed nice and was a good price, but I will not buy from a place that operates like this. More

The Service department is a bunch of screw ups. I take my car in because it threw a serpentine belt. They tell me the tensioner is messed up, there's leaks in the valve cover gasket as well as in the col my car in because it threw a serpentine belt. They tell me the tensioner is messed up, there's leaks in the valve cover gasket as well as in the collant system and the brakes are not adjusted right. I had them fix everything but the coolant leak. Then I get a call saying the power sterring is leaking and left a huge puddle on the ground (Hmm...What did you guys break!). I bit the bullet and got that fixed. Went to pick it up and the car wouldn't idle for nothing. I left it. Now they say the plug wirees need fixed. WHAT! The leak from the valve cover gasket did it. WAIT I never had a single issue with that before. They didn't admit fault. IT WAS THERE FAULT and I have to pay for it. They've had the car now for two weeks and $750. Rediculous. A bunch of criminals if you ask me. So if you live in Cincinnati and want FORD service. DO NOT GO TO KERRY! More