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Kerry Chevrolet of Alexandria

Alexandria, KY

4.5
3,157 Reviews

7500 Alexandria Pike

Alexandria, KY

41001

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Showing 3,157 reviews

August 17, 2021

All that we had working with was very fruendly,courtesy and helpful. Did not like the fact that the price on vehicle changed after taking for test drive felt it should have stayed as per advertisement.Othe More

by Patshelldawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Boswell
Aug 18, 2021 -

Kerry Chevrolet of Alexandria responded

Hello, we really appreciate your feedback as we are always looking for ways to improve. Thanks for taking the time to leave us this information about your recent visit. Take care!

August 17, 2021

My experience was excellent. Vehicle was ready in 55 minutes which exceeded communicated wait by 5 to 35 minutes. Communicated that 1st oil change was free before I had to mention it. More

by critter2cu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Joering
Aug 18, 2021 -

Kerry Chevrolet of Alexandria responded

Hello, It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future.

August 16, 2021

They a very courteous and very helpful. Eddie Monroe and Josh Plummer are two of the best people that I have ever worked with. Their the reason I keep coming back pulse the service department is A1. More

by RKAL57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Monroe
Aug 17, 2021 -

Kerry Chevrolet of Alexandria responded

Thank You for the kind comments about our team and this great review!

August 14, 2021

The people in the service department are the best. They treat me like a queen every time I take my car in for service. They take care of my car with excellence. More

by KTRIMBUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Noe, Sunny Collins, Addie .
Aug 16, 2021 -

Kerry Chevrolet of Alexandria responded

Hi, thank you so much for the positive review!

Aug 16, 2021 -

KTRIMBUR responded

You're welcome, you deserve it!

August 14, 2021

Was in for 4K service on wife’s Genesis, oil change and tire rotation. Prompt walk-in, 90 minutes was on the way. Friendly and professional staff. Slight foul up in billing, quickly corrected. I’ll be More

by sp314us
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Noe, Brian Sluder
Aug 16, 2021 -

Kerry Chevrolet of Alexandria responded

Hello, we're glad to hear you enjoyed your visit. We sincerely value your business and look forward to your next visit!

August 13, 2021

They are so friendly and professional ! Every time I have come to the service department they have been on time and been very efficient. I really appreciate the wash too! What a bonus More

by SQUALLS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Padgett(Hyundai)
Aug 16, 2021 -

Kerry Chevrolet of Alexandria responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

August 13, 2021

I spent over two hours of my time to get a problem solved. When I left there they told me it was solved. But it was not. It was obvious no one had actually driven the vehicle despite their promise to More

by maestrashari
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Martin Padgett(Hyundai)
Aug 13, 2021 -

maestrashari responded

Specifically, the tire pressure monitor had "stopped communicating with the tires, we reset it". When I dropped off the car I had also asked them to drive it to check the transmission because it's having difficulty shifting into higher gears despite high revs plus to please check the brakes because they were noisy. When I reclaimed the car they told me they reset the tire sensor so it was working now and I asked about the transmission and brakes. They told me "we look for engine error codes and there weren't any" and "it's humid, those brakes let a long time, it's just the humidity. Skirting my question asking whether they had actually driven the car which I'm 99% sure no one actually had. So it took them a couple hours to push a rest button(unsuccessfully)? BTW, the tire sensor never did start functioning again ("drive to display " never progressed to the image of the 4 tires w/ pressure readings) and by the time I drove the 12 miles home, the TPMS dashboard light had come on again. Two hours of my extremely busy week wasted. So even though I love my Hyundai Ioniq unless I can find confident service in the Cincinnati area I'm gonna trade it for a Tesla, thank you very much.

August 12, 2021

I will never be back for service or otherwise I did not like dealing with Brandy!! I have more to say but not enough room More

by debbie0659
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandi Joering
August 11, 2021

Richard at Kerry Chevrolet took my truck in due to a message coming up that my steering be reduced. It took awhile to work into the techs schedule but by the next Monday they had found the problem and f More

by Silverridgeminis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Daum
Aug 12, 2021 -

Kerry Chevrolet of Alexandria responded

Thank You for this great review and for sharing your positive experience.

August 10, 2021

Great service. I was in and out. They explained what they did and what also washed my car with out me asking to. Awesome experience More

by EC8624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Noe, Richard Daum
Aug 11, 2021 -

Kerry Chevrolet of Alexandria responded

Hi, thanks for your praise and kind comments about our team. Thank you, and have a fantastic day!

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