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Kerry Chevrolet of Alexandria

Alexandria, KY

4.5
3,157 Reviews

7500 Alexandria Pike

Alexandria, KY

41001

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Showing 3,157 reviews

October 01, 2022

My car sat at the dealership for two months due to the check engine light on. They couldn’t get me in until the end of Oct. I paid to get it towed to Lexington to learn in 24 hours that my car was finishe More

by SARAH_KELLY_16
Recommend Dealer
No
Employees Worked With
Marty Hoober
Oct 01, 2022 -

Kerry Chevrolet of Alexandria responded

Sarah, we do sincerely apologize about your recent experience and inconvenience. Due to the pandemic, there has been a global shortage of parts and loaner cars. We do try to work quickly and get all of customers in for service. All Hyundai dealerships are on a 2-4 month wait to look at any vehicles for service. Thanks.

Oct 01, 2022 -

SARAH_KELLY_16 responded

Nope not all dealerships have a wait. I paid for my car to be towed to Lexington on Friday and picked it up today. Your dealership wouldn’t even read the engine code. There wasn’t anything majorly wrong with my car. One hour is all that was needed to diagnose it. I made hour appointments at your dealership but you wouldn’t give me a chance and read it.

Oct 01, 2022 -

Kerry Chevrolet of Alexandria responded

We do apologize. We are currently booked a few months out for any appointments. All of the Hyundai dealerships in the tri state area of Cincinnati, are currently in the same situation.

October 01, 2022

Sold me a car that broke down 2 refuse to take car back first time car broke down. Was 3 day I had it this place is a joke I lost the 6000$ I put down on the car More

by Scottyhaynes15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sunny Collins, Scotty Reid
Oct 03, 2022 -

Kerry Chevrolet of Alexandria responded

We would like to have a better understanding about your experience. Please reach out to our general sales manager Craig at 8596356400, at your earliest convenience and we will do our best to resolve this with you. Thank You and have a great day!

October 01, 2022

Great service from sales and service. Nicely ran dealership. Fair and willing to make a deal. More

by BRIAN.SARGENT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Wimsatt
Oct 03, 2022 -

Kerry Chevrolet of Alexandria responded

BRIAN.SARGENT, Thank You for the kind comments about our team and this great review! We hope you are enjoying your new Chevy!

October 01, 2022

Andy represented the dealership wonderfully. He took the time to make sure we were satisfied. This buying experience was one of the best we have ever had. More

by MAS4040
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Hanck
Oct 03, 2022 -

Kerry Chevrolet of Alexandria responded

MAS4040, Thank You for the kind comments about our team and this great review! We hope you are enjoying your new BUICK!

September 29, 2022

Usually are good at getting the work done in a timely manner. Work is completed correctly. My advisor is good to work with More

by papawmann1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Sluder
Sep 30, 2022 -

Kerry Chevrolet of Alexandria responded

Hello, thank you for your kind words and this wonderful review!

September 29, 2022

Darius was not pushy he was more a support to help and he was there to help. He answered all my questions and if he didn’t know the answer would find the answer More

by GOULDM90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Hilson
Sep 30, 2022 -

Kerry Chevrolet of Alexandria responded

Thank You for the kind comments about our team and this great review! We hope you are enjoying your new ride!

September 28, 2022

Would recommend Kerry Hyundai. They have great service and they gave me a great deal. More

by WHITNEY127
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Kremer, Scotty Reid
Sep 28, 2022 -

Kerry Chevrolet of Alexandria responded

Thank You for this wonderful review!

September 25, 2022

Always very courteous and always very much concerned about getting you what you need with you to take care of your needs More

by kevin.lawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yaro Maldonado (Chevy), Jeff Noe, Brian Sluder, Grover Davis (Hyundai), Boe Boehringer(Hyundai)
Sep 26, 2022 -

Kerry Chevrolet of Alexandria responded

Kevin, thank you for your praise and kind comments about our team.

September 24, 2022

Everything went well Smooth transition and transaction. Mike kept me up to date and notified me when the car was in More

by LASIX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hillner
Sep 26, 2022 -

Kerry Chevrolet of Alexandria responded

Thank you so much for the positive review!

September 23, 2022

Wasn't pleased to wait 2 weeks to get my car that Wasn't running well in for service More

by Rick McClarnon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Sluder
Sep 26, 2022 -

Kerry Chevrolet of Alexandria responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please give our service manager Brian a call at 859-635-6578 so we can work towards a solution. Thank you and have a great day.

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