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Kerns Ford

Celina, OH

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41 Reviews

500 W Logan ST

Celina, OH

45822

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January 04, 2007

This rating is for Kerns Ford in Celina. Caught them trying to over sell on parts that had been previously replaced. Guessing at the problem, causing me to replace many unesessary parts. Adding a much More

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Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager & store Manager
Jan 22, 2008 -

Kerns Ford responded

The Kerns family has been in business for over 60 years. It is not possible for any business to survive in such a way as being described. The Better Business Bureau would not allow a company to continue to operate if the allogations were fact. Every business today understands that each and every customer today is vital to the success of its future. When a vehicle enters the service department at Kerns Ford, a diagnosis is made and an estimate is provided to the customer. Along with the estimate a multi-point inspection report is also presented. It is at the customers discrestion at all times as to what work is performed to their vehicle.

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