Kernersville Chrysler Dodge Jeep Ram

Trading in for a pre-owned Chevy Silverado 1500 We have bought two pre-owned vehicles from this dealership and had a great experience both times. The sales associate that helped us both times was p We have bought two pre-owned vehicles from this dealership and had a great experience both times. The sales associate that helped us both times was phenomenal, his name is Leon Hughes. More

Lack of communication, follow through, and outright lies. I'm very disappointed in the customer service displayed at this dealership. The purchase process was great, quick and efficient. However, I was able t I'm very disappointed in the customer service displayed at this dealership. The purchase process was great, quick and efficient. However, I was able to get my vehicle refinanced, saving a lot of money and requiring a gap insurance cancelation and refund payment from the dealership. That refund process was the most frustrating ever. I was ignored and when actually communicated with, was lied to. I'm very disappointed with this process. The truth would have eased this situation had it been tried by the employees. Mistakes happen, the employees could have easily admitted the proper paperwork had not been sent to the appropriate people as I was told would happen, causing the cancelation request not to be received nor processed in the full 8 weeks of a told 6-8 week process. The employees could have simply admitted this, explained they would make it right without any further delay on my part and the whole situation could have been solved. Instead the employees opted to continuously lie, act as if I was being unreasonable and bothersome for calling and asking when I should receive my refund after waiting just 3 days short of the end of the full 8 week process. It was not my fought the processes at their dealership was not processed correctly nor that I was not communicated with accurately. I had to go around them and call the gap insurance provider directly to learn the truth regarding the situation and never got the truth from the dealership until after I drove 1-1/2 back to the dealership and told Brett to his face and Vicki Johnson of the information I was told by the insurance company and outright called them out on the lies they was still trying to tell me. Moral of all of this, if you choose to deal with this dealership, follow-up on what they tell you and believe me they will choose to lie over truth just to get you off the phone. Terrible experience and I will never recommend them again or purchase from them again. More

The purchase of a Ram 2015 2500 4x4 Laramie I did a lot of research on the internet for the Ram 2500. I won't even bother to mention some of the other dealerships that offended me. As soon as I did a lot of research on the internet for the Ram 2500. I won't even bother to mention some of the other dealerships that offended me. As soon as I contacted Angela everything was so much better. She gave me all the information I was looking for. I drove an hour and a half north of where I reside on 9-18-15. I called Angela that morning to let her know I was coming up to look at the red 2500. My experience from when I exited my truck till I drove off the lot with my new 2500 was the best buying experience I had ever had. I am 54 years old and have bought a lot of vehicle in my short life. The employees at this establishment care about what they do especially Angela. She took care of me from start to finish and made sure anything I needed was handled. I was given a very fair price for my 2006 2500 trade in and had made the deal within 30 minutes due to the professional staff. I was also impressed when Angela called me the next day to see how my drive home was and how I liked the truck. She also advised me of my 4 oil changes and the first free one through their dealership. I would highly recommend this dealership to anyone. My son in law is shopping for a 1500 Ram. I gave him Angela's contact information immediately. Thank you so much for a great experience and I am so happy with my new truck. Keep up the great work, you are awesome. More

Wonderful Experience Our experience at Kernersville Chrysler Dodge Jeep was wonderful! Leon was very friendly and kind and extremely helpful! We also worked with Nate Hea Our experience at Kernersville Chrysler Dodge Jeep was wonderful! Leon was very friendly and kind and extremely helpful! We also worked with Nate Headen via email and telephone who was so very kind and helpful with getting us approved for a loan and we worked with Devon Rogers who was extremely kind and helpful in getting the paperwork signed and completed for our new truck! I will not shop anywhere else from here on out! More

September 17 2015 Leon was excellent in helping me find what I was looking for.I give Kernersville Chrysler Dodge 10 stars for all their help and all the money they sav Leon was excellent in helping me find what I was looking for.I give Kernersville Chrysler Dodge 10 stars for all their help and all the money they saved me.I looked at 4 other dealers and none had the selection I found.I also saved over 10,000.00 dealing with Kernersville Dodge.Leon beat my bank on my interest rate also.A 1 rating and excellent is the only way to describe my experience.You also get free pop corn and a drink while you are being taken care of. More

Great Experience I tried shopping with local dealers with getting nothing but the run around I called Angela on Wed my new 2500 HD was sitting in my drive way Friday a I tried shopping with local dealers with getting nothing but the run around I called Angela on Wed my new 2500 HD was sitting in my drive way Friday afternoon. They are great and very friendly and Angela was awsome. Thanks so much. More

excellent leon was very professional and entertaining at the same time, I had the best experience. the vehicles are not over priced and customer service was gr leon was very professional and entertaining at the same time, I had the best experience. the vehicles are not over priced and customer service was great. More

Best Car Buying Experience Ever Leon was great to work with. I had one truck in my mind when i arrived and he ended up having to get three different ones for me. Very professional an Leon was great to work with. I had one truck in my mind when i arrived and he ended up having to get three different ones for me. Very professional and was happy to make sure i got the exact truck i wanted. More

Positively the Best! We purchased two vehicles within a month and the second time around was just as pleasant as the first. Everyone at the dealership is welcoming and th We purchased two vehicles within a month and the second time around was just as pleasant as the first. Everyone at the dealership is welcoming and there is no pressure like other dealerships I have visited in the past. Our salesman for both vehicles was Leon Hughes. Leon is awesome to work with, very honest, knowledgeable and helpful in my search for the right car for me. I recommend this dealership and Leon Hughes to anyone who is looking for a new or gently used vehicle. More

RUN AWAY from Kernersville Dodge...they hide the truth I give them 1 star because I have to give them something. It should be ZERO stars. The truck I bought needed a new transfer case. They replaced the ou I give them 1 star because I have to give them something. It should be ZERO stars. The truck I bought needed a new transfer case. They replaced the output shaft seal before they put it up for sale, but forgot/didn't/failed to fill the transfer case back up with fluid. It was empty, as in no fluid. They wouldn't take responsibility for it after the sale. They didn't disclose prior to the sale any work they did on the truck before they put it up for sale. Hind sight 20/20, they were awful quite about the truck during the sale. North Carolina doesn't have any law to protect the customer from dishonest and lack of integrity dealerships. RUN RUN RUN AWAY from Kernersville Dodge. I took this matter to the BBB, but found out the BBB acts as a middle man with no recourse. The BBB just forwarded my complaint to the dealership. Of course they said they would not take any responsibility for it, it was sold as-is. One of Kernersville Dodge's responses back to the BBB even said I was hard to deal with and cussed at the salesman and other workers there. It is something else when a big business stoops that low as to lie in there endeavor to get the BBB not to put a bad review on there business. RUN AWAY!!! I will never go back to them. Lesson cost me $1500. Don't let it happen to you. More