Kernersville Chrysler Dodge Jeep Ram

I would not recommend this dealership. This has been the worse car buying experience of my life. I bought a new $55,000 Jeep Grand Cherokee Summit.while visiting my mother for Mother's Day This has been the worse car buying experience of my life. I bought a new $55,000 Jeep Grand Cherokee Summit.while visiting my mother for Mother's Day 5/7/2016. The dealership was very busy and impersonal. Frankie was my salesman and never offered to pull the car out of the lineup; the cars were so close you couldn't sit inside. I had researched the car and test drove it in my hometown 300 miles away so a second test drive didn't seem important. We were asked to wait in the kid's playroom which was small and the floor messy with popcorn. The Jeep has electrical problems I have never experienced before (I have purchased many luxury brands much more expensive including Lexus, Infinity and Cadillac). The air conditioning suddenly switches off and the front and rear defrosters come on. The only solution was to restart the car which occurred several times. The outer rear passenger parking light is without any power as confirmed by a Jeep dealer in Marietta, Ohio. They say they must tear apart the entire rear bumper cover and other areas to try and find the broken connection. This will take an extended length of time and may cause possible damage to the SUV. Finally, the front driver's wheel has a small factory defect. I was told by Frankie I could have a new wheel after I sent him photos of the damage. The Marietta dealership won't install the wheel until Jeep authorizes it. The car drives well and the interior and electronics are excellent. Unfortunately, I am very unhappy with this purchase. I'm still waiting for a call from my local dealership to attempt to repair the problems. Frankie said it just needed a "software update." Once he closed the deal he wasn't concerned anymore. More

Excellent Most pleasant experience I've had buying a car. Very helpful and excellent customer service. He helped me find exactly what I was looking for Most pleasant experience I've had buying a car. Very helpful and excellent customer service. He helped me find exactly what I was looking for More

be careful of this dealerships lies So this is a long story, I have been dealing with Kernersville dodge for a long time and never had a problem, that being said I bought a 2011 jeep wra So this is a long story, I have been dealing with Kernersville dodge for a long time and never had a problem, that being said I bought a 2011 jeep wrangler from them this January. Right off the get go the check engine light came on and it needed a new catalytic converter, no problem but after the repair the check engine light came on again for the O2 sensors, after 4 attempts to fix this issue they LET me trade it out. I was told they would take care of the loan balance cause in the month I owned it, it was in the shop more than my driveway. This turned out to be a lie, after checking the paperwork they rush you through almost 2000 was rolled over to my new jeep. The 2nd jeep I bought was a 2016 wrangler, the 2nd day I had it less than 24 hours the check engine light came on, this time the torque converter, rocker arms and lifters needed to be replaced, less than 250 miles and the tranny and engine required repairs, this was a Sunday, the very next morning I was at the dealership when they opened asking for them not to turn in the paperwork yet there was something very wrong with the new jeep. I was told they would hold the paperwork till we figured out what was wrong, again another lie. When we went back to the dealership to talk about our options my wife and I were told that since it was the end of the month they had to turn in the loan paperwork to make their quota and we would have to do a Chrysler buy back which would take up to 4 weeks, Dave Fierle was an excellent salesman, he got a manager involved who didn't seem to care at all, I wanted another jeep at the same deal as I had on the previous jeep, I had already lost the 3500 trade from my ram truck and we put 1000 down on jeep #2, not to mention the work hours I lost driving to the dealership every other day trying to sort out this mess, Finally here come Blake Mitchell like a hero promising me that the buy back would go through and that even if he had to cover the difference he would get me in the other jeep that I wanted. 6 WEEKS LATER I was told the buy back wasn't an option and that the other jeep was not an option unless we paid the difference, they made it very clear that me losing money on the deals didn't make a difference because they are a volume dealership, but for them to take a loss to make things right is never going to happen. All they could do is trade it out again, of coarse with me taking another loss. After buying 10 vehicles from this place my wife and I were treated like garbage because we wanted what was fair. Well VOLUME DEALERSHIP YOU LOST A VOLUME CUSTOMER. Don't make promises you cant keep, and Blake still hasn't had the common decency to contact me and explain why he lied. So after all was said and done Crown dodge in Greensboro nc got my business, they were more than happy to help me out. More

Rude rude rude I bought my truck in 3/15/16 it's has been in the shop for the same problem 2 times already every time the service dept. and the truck center has been I bought my truck in 3/15/16 it's has been in the shop for the same problem 2 times already every time the service dept. and the truck center has been RUDE!!! Acting like its my fault that a 2013 that still has FACTORY warranty and extended bumper to bumper is my fault the fuel tank is leaking thy have gave me such a hard time I think I've bought a LEMON .... I have already been in touch with my lawyer about starting the paperwork on the lemon law!!!!!! Very disappointed in the way I have been treated with my less than 30 day old vehicle More

Smooth and easy process Sean White made my purchase of my RAM easy and smooth. Sean was well informed of the vehicle I wanted and payed attention to everything I needed in a Sean White made my purchase of my RAM easy and smooth. Sean was well informed of the vehicle I wanted and payed attention to everything I needed in a truck. Sean was very courteous to me and wife, especially during the allotted time I had to in this trucking buying process since I was only here in NC for my daughter's soccer tournament. Sean and Angela thank you for your patience and making this process smooth as can be. More

Great Service We started our search online and found a few vehicles that we were interested in. We drove 1 hour to this Dealership to look at the vehicles. From the We started our search online and found a few vehicles that we were interested in. We drove 1 hour to this Dealership to look at the vehicles. From the first contact with Sean Durham, it was a great experience. Sean was never pushy but answered all of our questions to help make the decision easier. We made 3 trips before making the purchase and Sean was right there every time with a smile and helping in anyway possible. We finally reached our decision to make the purchase and could not be happier. Thank you Sean for every phone call, and your kindness, most of all your great personality and customer service. The paperwork was an easy process and just a great experience. Thank you Sean Durham!! The staff was also very friendly. More

Best Salesman Ever! We worked with Leon on the purchase of our Durango. We had initially looked at 3 vehicles and had chosen this one, there was no hovering, pushiness et We worked with Leon on the purchase of our Durango. We had initially looked at 3 vehicles and had chosen this one, there was no hovering, pushiness etc. We got to take our time and received the best customer service to date from any dealership, Leon was super busy and was happy to answer any questions we had no matter how small. We had such a great experience and were so happy with our purchase that we took my mother in law the next weekend and she purchased something too! More

Service Review. I came in Sat. morning at my appointed time at 11:00 to get my Jeep Wrangler serviced. They took it right in. Service and replace rear door catch, one I came in Sat. morning at my appointed time at 11:00 to get my Jeep Wrangler serviced. They took it right in. Service and replace rear door catch, one hour and a half. Not to bad. Thanks LoriAnn, great job. Thank You, Mir B. Martin III More

Great service Great service! Would recommend to anyone! Service was speedy and the customer was treated in a friendly manner! Will be back for another visit most de Great service! Would recommend to anyone! Service was speedy and the customer was treated in a friendly manner! Will be back for another visit most dedefinitely! More

Easy, Efficient And Pleasant I did all of my inquiries on line because I am 465 miles away. I even got a trade approved sight unseen. Everything went just as they had they had p I did all of my inquiries on line because I am 465 miles away. I even got a trade approved sight unseen. Everything went just as they had they had promised. They are knowledgeable, kind and efficient. Not to mention extremely friendly. I especially appreciated Leon and if you get the opportunity to request someone please request him. He is an outstanding gentleman. I feel that I am a better person for having met him! I highly recommend him and the dealership. More