Kernersville Chrysler Dodge Jeep Ram

Would NOT recommend this dealership I was in the market for a truck and was recommended to Kernersville Dodge. The sales person I had was probably one of the worst I'd met. Very unprofes I was in the market for a truck and was recommended to Kernersville Dodge. The sales person I had was probably one of the worst I'd met. Very unprofessional. No greeting, no hand shake, poor interaction. He was more interested in telling me his personal problems. Did not tell me much about the truck or take the time to find out what was important to me or what I was looking for. It reflects poorly on the dealership. I've heard others say the same thing. Be careful who you deal with. They do so much volume I tend to think they just throw bodies at the sales staff. More

No haggle, no bull, great experience purchasing first new Ra Found the dealeship on-line, via word of mouth, located the truck and price I liked, best in 3 states by the way, goodbye Shelor Motor Mile, drove two Found the dealeship on-line, via word of mouth, located the truck and price I liked, best in 3 states by the way, goodbye Shelor Motor Mile, drove two hours from Bland County VA. Met Charlie Johnston on the lot upon arrival, very knowledgeable of the Ram Truck, went over all the equipment, went along on test drive, went thru the finance process and was driving out within two hours in a new Ram, start to finish. Great experience, sure to repeat business and will strongly recommend to family, friends and coworkers in VA and WV. More

2nd purchase from here and was much better - Great selection Great assistance. Quick responses. No issues what so ever. Special requests and time constraints were executed well. Excellent selection of trucks. Th Great assistance. Quick responses. No issues what so ever. Special requests and time constraints were executed well. Excellent selection of trucks. Thanks Frankie. Would recommend to others. More

It was awesome Frankie Peralta was very helpful in answering my questions. Would recommend him to others. My overall experience was great. Frankie Peralta was very helpful in answering my questions. Would recommend him to others. My overall experience was great. More

One Happy Camper Franki Peralta was great!! I purchased a Acura MDX and he was so helpful. Outstanding Customer Service!!!! And also the finance guy Devin that I worke Franki Peralta was great!! I purchased a Acura MDX and he was so helpful. Outstanding Customer Service!!!! And also the finance guy Devin that I worked with was the "icing on the cake"!! Devin really knows how to fold those papers 😀 Best experience of buying a car I've ever had!!! More

Awesome Sales Staff! Thanks to Frank Peralta our salesman and to Katie Bolick for setting up the internet sales! We purchased a 2016 Ram 3500. The ease of the sales was Thanks to Frank Peralta our salesman and to Katie Bolick for setting up the internet sales! We purchased a 2016 Ram 3500. The ease of the sales was great no complaints at all. Frankie was informative and helpful with it all! Was worth the drive from RI. Would do it again. Thanks again. Jeanette Craig More

excellent Frankie Peralta made my car buying experience one of the best in all my 45 years . I purchased a 2016 Jeep Patriot and i love it .Frankie was very pr Frankie Peralta made my car buying experience one of the best in all my 45 years . I purchased a 2016 Jeep Patriot and i love it .Frankie was very professional ,knowledgeable and had my best interest in mind. I love Kernersville Chrysler Dodge Jeep. Everyone there are just excellent . More

I would not recommend this dealership. This has been the worse car buying experience of my life. I bought a new $55,000 Jeep Grand Cherokee Summit.while visiting my mother for Mother's Day This has been the worse car buying experience of my life. I bought a new $55,000 Jeep Grand Cherokee Summit.while visiting my mother for Mother's Day 5/7/2016. The dealership was very busy and impersonal. Frankie was my salesman and never offered to pull the car out of the lineup; the cars were so close you couldn't sit inside. I had researched the car and test drove it in my hometown 300 miles away so a second test drive didn't seem important. We were asked to wait in the kid's playroom which was small and the floor messy with popcorn. The Jeep has electrical problems I have never experienced before (I have purchased many luxury brands much more expensive including Lexus, Infinity and Cadillac). The air conditioning suddenly switches off and the front and rear defrosters come on. The only solution was to restart the car which occurred several times. The outer rear passenger parking light is without any power as confirmed by a Jeep dealer in Marietta, Ohio. They say they must tear apart the entire rear bumper cover and other areas to try and find the broken connection. This will take an extended length of time and may cause possible damage to the SUV. Finally, the front driver's wheel has a small factory defect. I was told by Frankie I could have a new wheel after I sent him photos of the damage. The Marietta dealership won't install the wheel until Jeep authorizes it. The car drives well and the interior and electronics are excellent. Unfortunately, I am very unhappy with this purchase. I'm still waiting for a call from my local dealership to attempt to repair the problems. Frankie said it just needed a "software update." Once he closed the deal he wasn't concerned anymore. More

Excellent Most pleasant experience I've had buying a car. Very helpful and excellent customer service. He helped me find exactly what I was looking for Most pleasant experience I've had buying a car. Very helpful and excellent customer service. He helped me find exactly what I was looking for More

be careful of this dealerships lies So this is a long story, I have been dealing with Kernersville dodge for a long time and never had a problem, that being said I bought a 2011 jeep wra So this is a long story, I have been dealing with Kernersville dodge for a long time and never had a problem, that being said I bought a 2011 jeep wrangler from them this January. Right off the get go the check engine light came on and it needed a new catalytic converter, no problem but after the repair the check engine light came on again for the O2 sensors, after 4 attempts to fix this issue they LET me trade it out. I was told they would take care of the loan balance cause in the month I owned it, it was in the shop more than my driveway. This turned out to be a lie, after checking the paperwork they rush you through almost 2000 was rolled over to my new jeep. The 2nd jeep I bought was a 2016 wrangler, the 2nd day I had it less than 24 hours the check engine light came on, this time the torque converter, rocker arms and lifters needed to be replaced, less than 250 miles and the tranny and engine required repairs, this was a Sunday, the very next morning I was at the dealership when they opened asking for them not to turn in the paperwork yet there was something very wrong with the new jeep. I was told they would hold the paperwork till we figured out what was wrong, again another lie. When we went back to the dealership to talk about our options my wife and I were told that since it was the end of the month they had to turn in the loan paperwork to make their quota and we would have to do a Chrysler buy back which would take up to 4 weeks, Dave Fierle was an excellent salesman, he got a manager involved who didn't seem to care at all, I wanted another jeep at the same deal as I had on the previous jeep, I had already lost the 3500 trade from my ram truck and we put 1000 down on jeep #2, not to mention the work hours I lost driving to the dealership every other day trying to sort out this mess, Finally here come Blake Mitchell like a hero promising me that the buy back would go through and that even if he had to cover the difference he would get me in the other jeep that I wanted. 6 WEEKS LATER I was told the buy back wasn't an option and that the other jeep was not an option unless we paid the difference, they made it very clear that me losing money on the deals didn't make a difference because they are a volume dealership, but for them to take a loss to make things right is never going to happen. All they could do is trade it out again, of coarse with me taking another loss. After buying 10 vehicles from this place my wife and I were treated like garbage because we wanted what was fair. Well VOLUME DEALERSHIP YOU LOST A VOLUME CUSTOMER. Don't make promises you cant keep, and Blake still hasn't had the common decency to contact me and explain why he lied. So after all was said and done Crown dodge in Greensboro nc got my business, they were more than happy to help me out. More