Kernersville Chrysler Dodge Jeep Ram

Worst experience ever I saw a truck online on Kernersville Chrysler Dodge Jeep's website. Now I have heard from several people that this place was a little shady but I deci I saw a truck online on Kernersville Chrysler Dodge Jeep's website. Now I have heard from several people that this place was a little shady but I decided to go check the truck out. I go look at the truck, drive the truck. Next day I take off work- take the truck to my mechanic to get it looked over. They gave a report that was expected. I take the truck back- the salesman says he cannot hold the truck without a $500 deposit while I go to the bank to get a check. I pay them their $500 deposit. Proceed to do massive amounts of work on my end...moving money around, getting a certified check, call my insurance company. I show back up the the dealership...get half way through the paperwork and a smug little "manager" by the name of Joseph Bristow- informs me that the price is wrong online and that he can not sell me that truck for that. Hey I get it, mistakes happen Offered to give me my deposit back and "put gas in my tank" but would not give me anything for my time, effort, or energy and would be happy to sell me the truck for $10,000 more than our agreed upon price. I wasted hours on this. STAY AWAY! Would not do any business with this place- A-typical "Stealership" More

Great buying experience This is the second Truck I purchase from Kernersville Dodge, Dealing with Angela Addcock was a pleasure as always. It's easier to buy from her than or This is the second Truck I purchase from Kernersville Dodge, Dealing with Angela Addcock was a pleasure as always. It's easier to buy from her than ordering shoes on line, Best place to buy a vehicle hands down! More

Excellent service We bought a 3500 ram Jim Coker was our salesman super nice guy very knowledgeable everyone we worked with was superb great experience I would highly r We bought a 3500 ram Jim Coker was our salesman super nice guy very knowledgeable everyone we worked with was superb great experience I would highly recommend thanks again kernersville Chrysler dodge More

Great Experience! The whole car buying experience at Kernersville Dodge was easy fast and overall very pleasant! We worked with Dave M and he was incredibly nice and p The whole car buying experience at Kernersville Dodge was easy fast and overall very pleasant! We worked with Dave M and he was incredibly nice and patient especially since we brought our 3 young children with us! I would highly recommend this dealership to everyone I know! Everyone was super friendly and helpful! More

Had a very positive experience Purchased a car for my daughter at this dealership. Lindsey and David were very helpful and pleasant to work. He made sure the jeep was clean when we Purchased a car for my daughter at this dealership. Lindsey and David were very helpful and pleasant to work. He made sure the jeep was clean when we picked it up More

Appalling service experience Absolutely appalled and in shock! My wife and I have ALWAYS referred people to this dealership and were planning on our next purchase from them until Absolutely appalled and in shock! My wife and I have ALWAYS referred people to this dealership and were planning on our next purchase from them until our recent experience. I am posting this here for all to see and following up in several forums to see if any will resolve this prior to my contacting Chrysler corporation and seeking legal advice for small claims. I am betting they will not though if they do I will update my comments and give credit if it is due! We are a Chrysler family and one of our vehicles, a 2005 Chrysler 300, quite running. Vehicle was towed there as we were heading out of town on vacation and I authorized repairs "up to $1000" while I was gone. The mechanic found a broken timing belt due to a socket being left behind during a recent change (our fault NOT theirs), and a dinged up cam sprocket. Mind you this is an interference engine......They completed those repairs and naturally the car wouldn't start. They remove the intake plenum and spark plugs and said that every piston was hit and one punctured. We were given the option of a used engine at a cost greater than the value of the car. Every place we called said they would have looked in the cylinders FIRST as any internal damage and nothing but a rebuild or replacement would fix. When my wife went in and spoke to them about the bill the service adviser told her it was cheaper the way they serviced the car....REALLY??? She asked why when the belt was found to be broken, why didn't they look in the cylinders for damage FIRST before anything else...They said they didn't have a camera....REALLY?? My wife asked then how did they look in AFTER the repairs? The service manager acted like a complete unprofessional, threw his hands up in the air, slammed them on the desk and informed her "THIS CONVERSATION IS OVER!". When my wife tried to get the general manager, she was told "Oh he is a floater and not here and looks after several dealerships". This is how you treat customers loyal to a brand and dealership???? I could understand a couple hours of labor to find that the belt is broken, then remove the upper plenum and spark plugs to bore-scope the cylinders, but what we were charged was NOT reasonable, and according to the other Chrysler dealerships we called and every mechanic we spoke to, with an interference engine it should have been bore-scoped FIRST when the belt was broken. I will bet the Chrysler corporation agrees..... Dealerships wonder why people try to avoid them for service, and this is why. More

Quick pleasant experience. David was very understanding of our rushed situation. He helped us quickly obtain good financing toward the purchase of a really nice used truck. Ever David was very understanding of our rushed situation. He helped us quickly obtain good financing toward the purchase of a really nice used truck. Everyone else was polite and efficient as well. Well done. More

excellent deal and fantastic Internet sales lady Angela Adcock was fantastic to work with. She answered my calls immediately, gave me the deal I wanted and had everything in order for me when I arriv Angela Adcock was fantastic to work with. She answered my calls immediately, gave me the deal I wanted and had everything in order for me when I arrived to pick up my new Dodge Ram 3500 truck More

Great Experience Angela Adcock was great to work with and seemed fair and honest! She was great at keeping me up to date for each stage of the online buying process an Angela Adcock was great to work with and seemed fair and honest! She was great at keeping me up to date for each stage of the online buying process and helped with procuring a much better APR than other banks I spoke with. Mary Badgett answered all of my questions the day of delivery and James Blackwell provided great details for every question I had regarding financing and warrant purchase. This was a great experience and it was nice to never have to step foot in the dealership. I would recommend buying from Kernersville Dodge! More

Pleasant, courteous, efficient staff . We were in the market for a truck to pull a fifth wheel camper. We found many to choose from. We were very satisfied with our trade in and new truck We were in the market for a truck to pull a fifth wheel camper. We found many to choose from. We were very satisfied with our trade in and new truck price. The staff at each level of the process sales, title and finance were friendly and efficient. More