Kernersville Chrysler Dodge Jeep Ram

Lack of Integrity and subpar attitude We have been patronizing this dealership for nearly four years and after today we will no longer be customers. We have 4 vehicles that we took there. We have been patronizing this dealership for nearly four years and after today we will no longer be customers. We have 4 vehicles that we took there. My husband went there this morning for an oil change(for which he already prepaid) and to get a quote on repairing or replacing blocked windshield wiper tubes, a tire pressure gauge, and 2 missing window buttons. Three hours after the car had already been there, they called and gave him a quote of about $600. He said he did have a warrant till 120,000miles. The rep said it ended in Feb. He said no thanks, he would just take the oil change. Upon picking up his vehicle, he looked at his receipt and was charged nearly $200. He assumed they fixed the tire pressure gauge, even though he asked them not to. As soon as he turned on his vehicle, the light for the pressure gauge came on. He went inside and asked “why is the light on if it was changed?” The manager told him oh no that was for diagnostics and the oil change. He asked why are you charging me for an oil change when it was paid for already. My husband also questioned why they ran a “diagnostic” if he told them exactly what was wrong. He was never told that he would be charged for a diagnostic or that they were going to do one in the first place. The manager’s response was THAT’S HOW MY GUYS GET PAID”. My husband asked if they ran a diagnostic, they should’ve ran it on everything. The manager replied We Run diagnostics on what you tell us. It’s very concerning and disappointing that we were treated with less appreciation and respect once we are no longer under warranty. It’s unfortunate. More

Always a second chance After staring off on rocky footing, I am pleased to announce that they do listen to their customers and do care about keeping their word. Nick ( My s After staring off on rocky footing, I am pleased to announce that they do listen to their customers and do care about keeping their word. Nick ( My salesman) is a super nice guy and a pleasure to work with. Though, too many Viking's fans..haha ( inside joke). Anyway's Ended up getting the vehicle I wanted. Will follow up with an extended review later. More

Total mess Was looking to make an awesome deal with this dealership. Was told 1 thing by one person and another thing from someone else. I’m not of the back & fo Was looking to make an awesome deal with this dealership. Was told 1 thing by one person and another thing from someone else. I’m not of the back & forth, & that is where things got of hand. Ridiculous, just bad. More

Service Very happy with the service department and value provided. Pete and the crew always take care of my needs. Ease of making a Saturday appointment was q Very happy with the service department and value provided. Pete and the crew always take care of my needs. Ease of making a Saturday appointment was quite helpful. More

Trade in operation Very fair transaction! Omar was at the top of every aspect very helpful I get what I was looking for at the right price! I definitely recommend th Very fair transaction! Omar was at the top of every aspect very helpful I get what I was looking for at the right price! I definitely recommend this dealership. More

The best in the triad I bought 2 Chryslers here. Car buying experience was a bliss and the service is always a good experience . Would recommend KCD to anyone looking to bu I bought 2 Chryslers here. Car buying experience was a bliss and the service is always a good experience . Would recommend KCD to anyone looking to buy or service their cars More

Great deal on 2018 Laramie Longhorn Beat my local dealer by a ton, worth the trip from Pennsylvania. The selection outnumbered my local dealer a, and everyone that worked with me was exc Beat my local dealer by a ton, worth the trip from Pennsylvania. The selection outnumbered my local dealer a, and everyone that worked with me was exceptional. More

I had a great experience! When I walked onto the lot, no one greeted me or even acknowledged I was there until Rickey came to assist me. From there, my experience was better a When I walked onto the lot, no one greeted me or even acknowledged I was there until Rickey came to assist me. From there, my experience was better and everything went smoothly! More

Satisfied Frankie gave my father and I an excellent experience/sale. I truly recommend Frankie for anyone new, and those that are looking to leave the dealershi Frankie gave my father and I an excellent experience/sale. I truly recommend Frankie for anyone new, and those that are looking to leave the dealership satisfied. More

Five Stars for Customer Service Best dealership for customer service and savings when buying new or used vehicles. This dealership outshines all the other dealerships l tried to do Best dealership for customer service and savings when buying new or used vehicles. This dealership outshines all the other dealerships l tried to do business with. More