Kernersville Chrysler Dodge Jeep Ram

I had the pleasure of working with Cheyenne at Kernersville Dodge when buying my 2019 Ram 3500. She was very easy to work with and helped me get through the process of buying and having the truck Kernersville Dodge when buying my 2019 Ram 3500. She was very easy to work with and helped me get through the process of buying and having the truck delivered, as I am an out of state customer. From choosing the right truck for me, financing, to the truck showing up at my door, Cheyenne made sure I was informed of how and when everything would happen. I would recommend this dealership to anyone as they have a huge inventory with lots of options from low to high end trim levels. And if you need the best sales associate they have, ask for Cheyenne. More

I was contacted by Charlie Johnson who I contacted directly from lack of communication from Lauren Albright. He referred me back to Mrs. Albright who I guess did not want to work a deal on price, as directly from lack of communication from Lauren Albright. He referred me back to Mrs. Albright who I guess did not want to work a deal on price, as I never got a response back from her. I guess they are not willing to try and work a deal to sell a vehicle. The last email from her stated, "I will work on some pricing and get back to you" that was on 06-18-20 its now 06-29-20. More

I was sent yo the sales person Kathryn had dedicated to me when u got there. Joe found the truck I was interested in and I test drove it. Unfortunately I had a flat tire and had to sit on the side of the e me when u got there. Joe found the truck I was interested in and I test drove it. Unfortunately I had a flat tire and had to sit on the side of the expressway for 30 minutes. Joe found another truck that fit my needs perfectly. Since the truck was a 2019, the tires had gotten out of balance. I had to get them balanced when I got back to Greenville, SC. I have an issue with the Steering that s local dealer will look at on Tuesday. Other than that the experience was great and I love the truck. More

JR was a great salesman he took his time with us and listened to our needs of a vehicle, he showed us everything and it was a great experience all around !!! listened to our needs of a vehicle, he showed us everything and it was a great experience all around !!! More

I usually don't review anything, but this service visit changed my mind in a bad way. I was lied to in order to lure me in the dealership. This is what happened: I spoke with a Service representative on th changed my mind in a bad way. I was lied to in order to lure me in the dealership. This is what happened: I spoke with a Service representative on the phone a a Thursday or Friday and was clear to my intent. First I wanted to see if I was covered under my warranty for a repair of my sunroof; two, I wanted to make an appointment to repair the sunroof if it was covered. The person on the phone stated at first my coverage expired and then corrected himself and told me I was covered. So I made my appointment. I had to take a day off for the appointment, seeing how the next available appointment was Monday at 7:30 am. I arrive explain the problem and hand over the keys for them to take a look. This is where is gets a little trixxy (not tricky, trixxy). The service tech comes into the lounge and tells me it will be either my $100 deductible or $129 diagnosis fee. I say go ahead. Then he left. I know I'm covered. The guy on the phone looked it up and told me so. Well no, I'm not covered. The Service Tech comes back and says my coverage is engine only and the cost to replace the sunroof motor, sunroof track, and labor would be $1052.75. I am shocked and immediately say NO. He tells me then I still have to pay $129 diagnosis fee. I let tell him OK, whatever. It still hasn't registered that the guy on the phone just baited me to come in. He checked my coverage. He is either incompetent or tricked me to come in thinking I would just pay out of pocket. So I don't wait for the service tech to come get me, I go out to meet him. I voiced my concerns about feeling cheated. He argues the dealer point of view (POV). I could care less about the dealer POV. All that matters is my car isn't getting fixed unless I pay $1052.75, which I don't have. I am out $139.05 either way, which is the 129 diagnosis fee, plus tax. All this and my car still isn't getting fixed. They just want to be compensated for their time. What about the consumers time? So after I voice my concerns, I still pay. My word is my bond. I told him OK when he came and spoke to me about the price. This is even though I'm still thinking my car will be repaired, but that doesn't matter I said I would, so I did. I also told the service tech that I would like to speak with the manager and lodge a formal complaint. He went to speak with the manager and cam back after a couple minutes and refunded my money. Now what happened here. No push back. Just give him his money back. (laughing) That was too easy. I believe they know their practices are shady and to get me out of there quick, they just gave me my money back. If your on the up and up, you don't just give money away, unless you know you don't have a leg to stand on. That is my take on visiting the Service Department at Kernersville Chrysler Dodge Jeep Ram. I do not know the managers name, nor do I remember the mans name that made my appointment and initially lied to me. My service tech's name was David, heavy set, balding head, short beard. I hope this can bring some insight to someone out there. More

I visited this dealership some years ago looking to purchase a car. My boyfriend and two young children went with me. I found a car that I wanted to purchase and after test driving the car, I decided t purchase a car. My boyfriend and two young children went with me. I found a car that I wanted to purchase and after test driving the car, I decided to buy. I came to the dealership with $13,000 cash money(I later learned not to do that, but that cashier's checks are the best way to handle such transactions. While the transaction was being completed, I was asked to step into an office with one of the salesman and complete some other "final" stuff. We chatted for a little..he left the office and came back a few minutes later to tell me that I was short $300.00.(I had counted my money over and over and knew exactly what I went there with) I exclaimed to him that no I was not short $300.00 And demanded he give me my money back..Things got pretty heated..they ended up calling the police on me. I was crying...my children were crying..The police arrived and would not listen to my side as I tried to explain that the salesman had stolen $300.00 from me. The police even attempted to taze me, but my boyfriend stood in between the officer and myself and refused to allow the officer to taze me.(Somewhere in all of this I got my other money) but other officers arrived and we were ultimately told to leave the premises.. But before we left the salesman went into an office and came out and gave me $300.00... Now if you did not steal my $300.00...why would you just GIVE me $300.00... this was a very traumatic experience for children and myself as well..I will never do business with these thieves again!! More

Cheyenne was a pleasure to work with very easy process. I would recommend them to anyone looking for a new vehicle. Do yourself a favor and give them a try. would recommend them to anyone looking for a new vehicle. Do yourself a favor and give them a try. More

2019 Ram 2500 Purchase I knew what I wanted before I even contacted the dealership. Cheyenne Turnage contacted me first to confirm pricing. I was directed to come into the I knew what I wanted before I even contacted the dealership. Cheyenne Turnage contacted me first to confirm pricing. I was directed to come into the dealership and speak to an in house salesman. Frankie Peralta greeted me outside and took me inside to iron out the details and final numbers. Through the transfer process, Cheyenne, April Clay, and Frankie were patient and didn't try to sell me anything I didn't need or want, (extended warranty or other services). Pricing was up front and spot on. Don Trexler handled the final financing paperwork and we were in and out on delivery day in less than 30 minutes. While it was Frankie's day off, Lee Smith took over and set my wife and I up for the test drive (it was a transferred vehicle). It was the easiest truck buying experience I've ever had. All employees were courteous and kind and never did I feel pressured. Even other salesmen such as Mac McCullough took the time to carry on a conversation with us while we waited to be seen by financing. This is a great place to deal with. These folks will listen to you, and then give you advice on models and options if you ask for their opinion. More

Best Car Buying Experience Ever! Lee Smith went above and beyond to help me with everything at the dealership!Would recommend him to everyone! It was a very friendly and welcoming exp Lee Smith went above and beyond to help me with everything at the dealership!Would recommend him to everyone! It was a very friendly and welcoming experience! Kaylin also went above and beyond answering all of the questions that I had about the vehicle before arriving at the dealership. Her and Lee worked together making sure that this was one of the best truck buying experiences ever!!! I would recommend this dealership to everyone. The entire staff was very efficient in making this car buying process very easy . I will definitely be a repeat customer! More

2019 1500 Classic Laramie Ecodiesel This dealership takes their time and answers all your questions. They are very friendly, especially my sales person Quinton, and the finance person Do This dealership takes their time and answers all your questions. They are very friendly, especially my sales person Quinton, and the finance person Don. I would recommend this dealership anytime. More