Kernersville Chrysler Dodge Jeep Ram

Came to look at a car we saw online. Arrived at the dealership, parked in customer parking, and while we were exiting our car, our sales person was already greeting us. We started talking about what ca dealership, parked in customer parking, and while we were exiting our car, our sales person was already greeting us. We started talking about what car we were interested in, we came inside the dealership and sat down at the desk. Our salesperson went to get the vehicle while we waited. We were sitting their for about 20-25 minutes and almost left because it was taking so long. Turns out the car was in the detailing line and was in the car wash. After Thomas explained, we were ok with it. We were allowed to test drive the car, without the salesperson, which I prefer when taking a test drive. We took the car out and drove it, and we liked the car and decided on the purchase. We already had financing in place, which really cut down on paperwork and time. After we agreed to everything we were told they were going to put gas in it ( 3/4 tank, not a fill up ) and detail and we would have a wait. We waited about an hour before we saw the finance guy, which was way too long of a wait, but it was a Saturday and they were busy. In and out in 20 mins of the finance office, then we had to wait about another 20 mins to take delivery. Car could have been detailed better, didn't look like the inside had even been touched. Thomas was a very friendly and great salesperson. This dealership needs more employees and desks and shorter wait times. Other than the wait times, our overall experience was very good. More

Cam to dealership looking for truck I saw on Autotrader. Leon explained that there was a concern with that truck, and could he show us something else. He asked what we were looking for, and was able to pic Leon explained that there was a concern with that truck, and could he show us something else. He asked what we were looking for, and was able to pick out 2 that he thought would meet our needs. He stayed well pass closing time. More

Mr. Hughes was a pleasure to work with. He was so energized and siked about his job we could really tell he enjoys his work. From the time we came in until the time we left he was absolutely amazing. energized and siked about his job we could really tell he enjoys his work. From the time we came in until the time we left he was absolutely amazing. The part is he and his co workers had us in and out we weren't there for hours. We could have went to any dealership but because Mr. Hughes customer service was so great we chose to stay there and for that i will recommend anyone to go there. Thanks Mr Hughes!!!!!! More

Our overall experience was very good, but We feel it could have been even better as far as customer service goes. Our Salesman- Leon Hughes was wonderful! very friendly and helpful. He took the ti could have been even better as far as customer service goes. Our Salesman- Leon Hughes was wonderful! very friendly and helpful. He took the time to talk football with our 12yr son while we waited to get in the finance office to sign our papers. -it took almost two hours waiting on the finance manager to see us. -The vehicle wasn't cleaned/detailed when we arrived on the lot. -when we went to test drive it, Leon had to go fill it up with gas because it was literally empty. I hate to be this picky, but since the deal was already consumated-with the agreed upon price, Melinda Patino knew the exact day and time we were arriving from TN (3 hr ride), and a check in hand--we thought the customer service should have been a little better and faster. I understand it's a big dealership and they are very busy, but that's no excuse. I do want to thank Leon for being such a big help in going over the Jeep's top with us and showing us how it worked. My wife and I highly recommend Leon Hughes to anyone we know!! thanks, Bob and Angel Hefty More

I was not too serious when I went to the dealership even though I knew I wanted to buy a Jeep. Leon spotted me in a sea of busy people and offered his assistance to me. His courtesy and professionalism co though I knew I wanted to buy a Jeep. Leon spotted me in a sea of busy people and offered his assistance to me. His courtesy and professionalism continued throughout the entire process. I ended up buying a great Jeep partly because Leon was a pleasure to work with, and because I really liked the Jeep. I would recommend Kernersville Dodge to anyone, especially recommend Leon as thier sales agent. Thanks Leon.!! Scott Grossman More

Leon hughes its a great sales man not only that but an overall great person, he helped my Lil family find a truck that's absolutely perfect.thank you overall great person, he helped my Lil family find a truck that's absolutely perfect.thank you More

Leon was very friendly and professional. He is the best car salesman that I have ever worked with. He is a true asset to the business. car salesman that I have ever worked with. He is a true asset to the business. More

My husband and I have dealt with Leon Hughes a couple of times before. We just love Leon!!! He is the main reason that we keep coming back. Leon has the best personality and has treated us like we are famil times before. We just love Leon!!! He is the main reason that we keep coming back. Leon has the best personality and has treated us like we are family! We couldn't ask for better service!! Leon is a star in our eyes! We can't say enough great things about him. We have recommended Leon and Kenersville Dodge to everybody we know. We also have had great dealings with the service department. LoriAnn Lawson has been wonderful to us too, with what ever we may need. We love LoriAnn too. She has also treated us like family! Both Leon and LoriAnn are the best!!! Thank you guys for everything that you have done for TJ and I!!!! :-) More

leon was great,very friendly and helpful . answered all our questions helped us look through 40 trucks to find the one we wanted with the right transmission and right color. our questions helped us look through 40 trucks to find the one we wanted with the right transmission and right color. More

Worst experience ever, lies deceit and underhandedness. Not what I had expected. After making a deal on a used truck that was listed for sale on the website it took a week for them to get the vehicle ready Not what I had expected. After making a deal on a used truck that was listed for sale on the website it took a week for them to get the vehicle ready for delivery. They had gave me a loaner to drive in the meantime but wanted my trade in immediately. Got the 10 day payoff on my trade but never sent the check.....by regular mail to my bank until the 10th day. Needless to say the payment never arrived and assuming all was ok went on business as usual. Well as auto account had not been taken care of my account was debited on the regular date for my previous loan...which should have been paid off 2 weeks prior to this, it has caused a banking nightmare because of their tardiness. Had to plead with dealership to cancel that check and overnight a new one, which they were reluctant to do but finally agreed to this has taken close to a month for them to do. in the process my credit rating had taken a hit because THEY were late paying off a vehicle they had in their possession almost a month. The allowance for my trade was greater than what was owed so I expected money back from it of course they charged me for it and I lost that difference that the account accrued in interest for the near month it took to pay off my trade. In total I have lost close to 500 dollars from this as well as a negative mark on a near perfect credit rating. Was actually told that they couldn't and wouldn't pay off my trade until they received the funding for my purchased vehicle from the financing source...really? Oh and lets not forget that I still have received the registration for the vehicle I bought because the local DMV was "backed up" just a really poor experience from square one, should have waked out when we had the chance but thought Mr Mitchell looked so friendly and convincing on tv that it couldn't get worse....well it did. Considering filing a complaint with BBB and writing to local newspapers warning good people about this sham of a business. More